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February 2024 by Katherine Huang
Extremely short staffed. Waited there for 40 mins, no one can help me with just opening a saving account... such a waste of time
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February 2024 by Alicia ..
I love the bank but here in Jersey City all of the branches are closing. It's making me nervous. The only Capital One ATM I can find is in Journal Square. It's only an ATM where are the banks going!
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October 2023 by Tiffany Padua
Worst bank ever!!! Having the ATM’s closed after 5 and people need to use them after those times is the worst idea ever!!!! I can’t deposit cash I can’t take cash out of my bank cause you want to close the ATM’s after business hours!
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October 2023 by faustocowboy
Terribly service... I wanted to make a deposit, and there is a sign that those ATM can't accept it..
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October 2023 by John Seniz
Really? Closing your atms overnight? Absolute joke of a damn bank.
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October 2023 by Don W.
Today I had the absolute worst banking experience in my life. I'm expecting an urgent business wire. For two days, the Capitol One website wouldn't allow me to access my account. No explanation given, just a message saying, "We're at work on it," whatever "it" refers to. This has happened more times than not over the years. I called the number on the screen, got an automated voice that claimed none of my spoken or keyed in replies could be understood. I pressed #1 and was told "I didn't get that" six times. Finally, it disconnected me. So I phoned a local branch, was told I needed to speak to someone in customer service, was transferred, put on hold for 30 minutes with no recorded message telling me I was in the queue or that anyone would even answer. Finally, this cut me off too. Just the worst. I'm closing my account.
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August 2023 by Samuel Pasquali
This is the worse credit card I ever had. After using them for the first time I figured I make an over the limit payment. Even paying them before the due date. So, they freeze the card because they need to verify that the bank, I used to make the payment is actually my account. So, I sent them the documents they requested using the email address they provided. then, I called them to check up on the status of the restriction and they said I have to wait 12 business days to use the card again. Mind you this was after them allowing me to make the first purchase. How does this make any sense? Of course, this was after dealing with 5 different overseas foreign speaking individuals who all they could say is thank you have a nice day and sorry for your frustration.
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August 2023 by George Nica
Usually good experience here on the rare occasion I need to visit.Helpless, however, in performing basic banking functions, like a wire transfer. Apparently not the fault of the employees but of their systems. First time trying to do that, I was told they do not even have the system/option to do that and was redirected to do it myself online. Had to spend more than one hour in phone support hell after that.
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July 2023 by Clayon Martel
Great customer service support at this capital one branch
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July 2023 by Sterling C.
I went on Wednesday July to this 1166 6th ave New York location branch and there was worst lady name Heather at front counter teller capital one bank at 6th ave this location was the most disrespectful & had no good manners & she was worst & horrible at the front teller. I went on Wednesday to withdraw the money and I asked her I want to withdraw the money and she said what are you saying I cannot understand I said little loudly and then she tells me why are you yelling I said WHAT. I told her U said you cannot hear so I had to be little loud and then she tells me I'm rude I told her in what way I'm rude, then she again tells me I don't have time to argue, I said ma'am what's wrong with you are you having bad days so why are you taking it on me. Then said excuse me. This worst staff name heather needs to learn some good manners. Worst n zero customer service. This heather front counter staff had serious problems.. my god what a bad attitude this heather had.! Heather at front counter lady staff was worst & very very RUDE & she was very ARROGANT & had bad attitude to me. No greetings no smile and heather had very bad zero customer service. Won't ever go back to this capital one bank branch location and heather needs to learn some good manners. Zero customer service. Very disappointing service by heather. Won't at all recommend this capital one bank location..
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June 2023 by Thelma B.
Without warning,without explanation , Capitol One Bank locked me out of my bank account. It took a day and half of frustrating technology, rep after rep who disconnected on the phone, password reset after password reset, verification after verification when they knew it was me as a rep who sounded like a robot talked over me with a prefab spiel. First I had to wait 24 hours before trying again when my long estabished user name and password were not recognized What. followed were stupid unnecessary reset procedures wasting my time and causing exasperation. I have been with this bank for forty years but am considering leaving it after this horrible experience. I would not recommend Capitol One's online banking or its insensitive, robotic employees after this harrowing experience.
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May 2023 by Naya King
Very inconvenient to have machines and they don’t even work . Can’t make a deposit or anything and to be located close to 42nd st and have no machines working or anyone there to help is very stupid. Horrible business
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February 2023 by Margaret B.
Capital one is terrible. My husband has been a very loyal customer. In August of 2022, my husband's credit card was comprised he had it deactivated, and they were to send a new one. Here it is, February 2023, and we have not received a new card, but we have received charges almost monthly since August on a card we no longer have it was comprised and deactivated. My husband calls customer service, and they send him to the fraudulent department she proceeds to tell him that they allow some companies to still charge on deactivated cards. All calls are recorded, so we have proof of the cancelation of the card and for them to send us a new one, which we never received. We paid the bill and canceled all services with them. Never have to deal with them again. I had to choose a rating, one star is the lowest they have.
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January 2023 by Kevin M.
STAY AWAY!!! 1. Customer service is atrocious!! This is really not up for debate, I am sure if you read ANY review you will see example of bad it is. 2. They will hold YOUR MONEY hostage using security features YOU do not want, do not need and never asked for!! I typically use my Cap One debt card for food, the gym, clothes (small day to day purchases) however I wanted to buy a $1,600 item from Amazon and they blocked the purchase thru my bank account AND thru my debt card. Apparently this is a security feature that flag purchases that are out of the ordinary. Fine, I accept that but....***I called the bank personally 2x and they REFUSED to lift this security feature and give me access to MY OWN MONEY to let the purchase to thru. I am being inconvenienced due to the illegal actions of someone else. This is like being jealous of your current bf/gf because your last one cheated. Why am I not allowed to spend my OWN money, bc other people commit fraud. Even when I called to verify the purchase they REFUSED to allow the purchase to go thru. I do not know how this is possibly legal but I immediately closed my account! Do yourself a favor and bank literally ANYWHERE else!! Keeping your money in a shoebox is a better idea than banking here.
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December 2022 by Suzanne
Rude and unfriendly tellers let you stand online while they groom themselves. No greeting when you finally are allowed at their window. Have no knowledge to help you with your question. Time to go back to Chase. Also a customer had her card stuck and transaction frozen. She went back and forth telling the teller who finally went out to help. When she returned to her window she went back to cutting loose threads on her sweater.
