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February 2024 by t a titani
I prefer not to describe here my recent surreal experience with this branch, however it might not be much better in other branches either. At E 86 st and 2nd ave maximum two persons are at the required professional level, the rest in particular its manager most probably could not work anywhere else. The Capital One bank has the lowest ranking among US major banks when it comes to clients satisfaction. However in order to substantially improve its deeply sub standardized service some bank highly overpaid "smartas" are inventing all the time dubious with banking incompatible services, such as huge coffee shops attached to the miniature banking space (e.g.Lexington ave and E 60 st). Where is Fed oversight and control ? or will it happen in 20 years as it was the case with Madoff? Quite alarming when a bank operates probably not even at level of a casino in Las Vegas!
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January 2024 by whoneedselvis
can't even use your debit card to go in the place to use the ATM any more. Such a huge inconvenience
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October 2023 by Kevin Spellman
ATM closed after hours………. disappointing you can’t deposit money after WORK hours.
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October 2023 by Chris Cali
Your branch is trash reader doesn’t work for months so you cannot get money from the atm what a joke
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September 2023 by Casey Ryeback
Tried to use ATM on a Sunday. Card reader to get in the door still doesn't work.
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August 2023 by Penitentone
It's Sunday so I tried using my card to get in. Card reader doesn't work. This happened after I made my way from 103rd street to 86th street just to deposit some money. Now I have to go to 72nd street on the west side from the east side. Just to deposit some money.
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August 2023 by Iryna Fialkovska
I thank the bank employee Tatiana Veinblat, who helped us and explained everything sensibly. There would be more such employees in the bank as Tatiana!
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July 2023 by Sophia
Stephanie i am very satisfied and grateful.
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May 2023 by lizzy gonzales
I went to this bank today I guess they close whenever they feel like it was not able to see anyone ? I seen tellers in there and customers they need to do an investigation at this particular branch they do whatever they want! Totally inappropriate and inconvenient
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March 2023 by Sam R.
Wow super grateful for the patience and assistance sara provided my mom and I. There was an issue with a routing number and was very unusual. She was able to escalate with 5 other associates and over 2 hours, and was able to rectify the issue. So happy and blessed to meet her and to witness her brilliance in action.
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January 2023 by Gabriel Batash
nice customer service, I'm good with this branch
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January 2023 by Edgars Jansons
This location is a nightmare. Like are long, atms are NEVER working
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January 2023 by Antero Luivo
The only location on the east side and all atms are broken
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December 2022 by David P.
The quality of service at this location has dropped. poor customer service, and no supervisor available to supervise the staff. Have been a customer of Capital One Bank for many years, and had other accounts with other banks before but have never had such a horrible experience with a rude teller, and no one from the entire branch available to assist in any way. Best option with this branch is to just use the ATM to avoid all the frustration.
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November 2022 by Casey R.
Extremely rude teller who has no concept of customer service skills. I would rather take time to go to another location then step foot inside this place again.