-
November 2023 by Dickson Ly
Great service. Too bad these boots are half size too small for my girlfriend but SA advised to order online and they will make them in 6 weeks. Carmina makes nice women shoes in beautiful lasts not offered from other reputable shoe makers.
-
November 2023 by jeffrey Wilde
Amazing shoes here and the staff are absolutely excellent, esp the guy who has the vintage/classy movado watch. Super nice, super helpful and of great assistance. Fantastic but pricey shoes: well worth it.
-
September 2023 by Barry L.
absolutely horrible customer service!!!! one of my clients purchased nine pairs of their shoes over the last eighteen months; and nothing but problems!!!! the incompetence stretches from the corporate offices in spain all the way to the rude and condescending manager in the new york store. do not do business with these unprofessional and inconsiderate imbeciles.
-
August 2023 by V C
Thats my fav Carmina store in town, where I every time enjoy the calm atmosphere, high level service and relax shopping. I already bought 2 pairs here, as well as my husband did. Also, of you want something special, you may have to wait 2 weeks, but it's worth it!The quality is on top, cause it’s natural handmade from Mallorca and they use only natural leather. Today I got lucky and we found my size in my fav color for my pair. I'm more, than happy and I gonna back in October to pick up my special pair.
-
August 2023 by franklin mercedes
Hands down the best shoe experience I’ve ever had. From opening the door to the employee bringing my shoes to the car… 10 out of 10! My guy Isaiah was a shoe professional! Amazing service !
-
July 2023 by Pam L.
My husband read about Carmina shoes and we headed to New York specifically to visit the Madison Ave. store. Mike Lopez was our salesperson and he was fantastic. He knew all the details of the shoes and was able to offer multiple suggestions and substitutions when necessary. The shoes are really beautiful, well made and super comfortable. He left with 3 pairs and a belt and is thrilled with his purchase. We both really enjoyed the whole experience.
-
January 2023 by alfahad91
I’m sure the quality of the shoes is very good but costumer service is non existent! I came in today at 6pm half an hour before closure and the staff were already prepping to close the store and didn’t seem interested to offer help. I asked him 2 questions (which he answered) to get him to get more engaged, but he was just not having it! For that price tag you must to have staff who are engaged and willing to help!
-
January 2023 by A
We travelled from Canada to come down here to check their store out and it was worth it. Finding quality leather, good craftsmenship and a staff who goes above and beyond to nuture client relationship. Shazid at front took great care of us. So glad I made the trip down.
-
January 2023 by Claudio Fernandez
I heartily recommend Carmina Shoemaker on 45th St. I needed a pair of burgundy oxfords in a pinch for an outfit I'm putting together, and Shazid spent 3hrs helping me patiently and persistently, until we got the last right and corrected slippage and factored in overlap. He's a thoroughly knowledgeable and competent shoe professional.
-
December 2022 by Miles Huntley-Fenner
Staff was condescending and unhelpful. I had to pry for information about lasts and fits. The final nail in the coffin for me (PoC) was when the employee who was helping me turned his back on me to listen in on another (White) customer's conversation with another employee, and continued to ignore me for a minute while I attempted to look at/signal him. Don't go to this store. Take your money elsewhere, especially if you are a person of color.
-
December 2022 by Travis Hawkins
I was sent shoes that were not the same color as the ones shown on their website. Then they charged me $35 to ship them back.
-
December 2022 by Corey Spector
I bought a pair of shoes here and wore them for ~1 hour at a wedding before needing to take them off because of the extreme discomfort. I tried returning them the next day and was turned away despite requesting a deduction for any damage that I did to them from having worn them from only an hour. I've never spent this much money on a pair of shoes and was very disappointed that the manager refused to accept the return.
-
December 2022 by timmy williams
They lost my order.I had to email them to ask about where my order was. To add insult to injury, their customer service was dismissived and late. When I did get my cordovan shoes, the quality was less than impressive. Return. I should have bought some Alden's like I originally planned.
-
January 2022 by Carlos L.
Great shoes and amazing craftsmanship, but the sales people are clueless. Could not find my shoe size, could not looked up online or follow up with an email or call.
-
December 2021 by Umer Waziri
Finally, you can get Carmina shoes in NYC. These guys have good collection, great and warm service (free from any type of forced selling or judgmental behavior unlike some other places).I walked in, picked up Chelsea boots that I was after; asked for my size, tried them on, took advice from the person who was serving me and asked them some questions I had. They were more than happy to answer and even sorted out the TOPYs to be put on my shoes. They then took care of the delivery to my work address in Northern Virginia. All of this within 15 minutes of walking in the store; I hope this gives you an idea of the easy and warm environment they have established inside the store. I will give them five stars for their service. The staff were educated, elegant and polished which was a joy.Thank you guys please keep up the excellent work.
