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January 2024 by Hannah H.
The Shops at Hudson Yards is an indoor luxury shopping mall that has stores like Cartier and Dior. Even though the stores are not open, the main part of the mall is still open with security.Definitely check this place out for their seasonal decorations - we went there during the Christmas holidays, and their lighting was so great.Super conveniently located off the 7 and easily accessible.
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January 2024 by Lucie T.
Hudson Yards is always a pleasure to visit with the aesthetically stunning decorated for the holidays. All the major high end designer stores are located here for great shopping. A lot of restaurants are located inside to choose from for any occasions, plus the Edge is located on top for great 360 degree views of the city.
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December 2023 by Michelle A.
Very warm atmosphere in this glitzy location, miles from the Mansion. Jason Torres was a delight to work with and helped with selecting a new watchband, explaining that the 3 month wait is due to the lack of materials and the band will be made in Spain or Singapore once the critters are caught and skinned. We did miss the barista of the Mansion, especially as it is holiday season, but not holding it against Jason!
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November 2023 by Shadi Sheybani
I just read about all the awful service other people have been getting and I'm not surprised. I don't know if it's the shortage of labor or that they pay so little that they can only get the most awful people to work there. The most disgusting service. Worse than any discount store. I took my bracelet to be repaired. Months later, I have been given nothing but the run around by two employees who should be fired--Manny Reales and Gregory Lake. My bracelet band needed a new slip for the tongue. My bracelet was taken from me with an intact buckle. They lost the buckle. $350 dollars later they tried to tell me that the buckle doesn't come with the strap. They haven't found my original intact buckle and have done nothing to make things right. My bracelet, months later, is still there with nothing being done and no manager available to address the issue. I will never again spend a dime there. Tiffany's here I come. There is something really wrong with the Cartier organization. Stay away, spend your money where you are appreciated and respected as a customer. Not there!
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October 2023 by simiathes simiathes
The fact that I have to wait in line to get my bracelet cleaned in a line with random plebeians that won’t buy anything is honestly disgusting. Do better
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October 2023 by Michael Taylor
My partner and I had an appointment to pick up our wedding bands this evening. The store ‘admin’ had transferred one of the rings to another store location despite the items being held by our salesperson. Our wedding has been ruined and management was less than thoughtful in their response. Given the response of management we perceive this to be a matter of discrimination as we are an LGBT couple. We will be taking legal action.
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October 2023 by Jim Walsh
We came here and Liao was sooo rude. She was answering our questions while sitting and typing on her computer without eye contact. She needs training. She is not capable of working in this industry if she has this attitude. Maybe Walmart would be more suitable for this type of attitude and behavior
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October 2023 by Kytka
Cartier at 20 Hudson Yards in New York City is a luxurious destination where elegance meets contemporary style. As we entered the boutique, Cartier's rich history and heritage immediately captivated us.The collection of Cartier's exquisite jewelry and timepieces is a visual delight, with each piece exemplifying artistry. The staff's impeccable service and knowledge enhanced our shopping experience, making it truly special.The boutique's elegant ambiance, blending modern aesthetics with classic luxury, serves as the perfect backdrop for exploring Cartier's creations. Located at Hudson Yards, it offers a vibrant atmosphere and a five-star shopping experience for those seeking timeless luxury and sophistication.
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October 2023 by Quang Ton
I really love to do with this guy. His name Jason , everyone can come here to buy with Jason . He very kind and fun . Thank you ?
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September 2023 by Jerry Lee
Really disappointed by Liz Liao’s service. Walked in hoping to learn more about watches, the differences so I could buy. But immediately I felt like I was bothering her — almost like I was wasting her time.And the weirdest thing? I asked if I could video the watch on my wrist so I could reference it later and she said NO! It’s against the policy?Don’t waste your time here — they’re not friendly.
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September 2023 by Maryna Assonova
The worst service I've ever experienced. Firstly, they asked me to wait until the consultants were available for ~30 mins, but then they allowed people who arrived later to go ahead (with no appointments schedules). Next, the consultant (she didn't introduce herself, but she was a tall woman with dark hair) showed a strongly dismissive attitude. She suggested me the same piece of jewelry I was already wearing, along with two more options. When I expressed uncertainty about those pieces and wanted to see more, she insisted there was nothing else to try. She simply stood there, staring at me in silence until I decided to leave. Immediately afterward, I visited Tiffany's and purchased a pair of diamond earrings with an awesome service.
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August 2023 by Irina Kh
Hudson Yards. Very unwelcoming employees. Being a Cartier longtime customer, never before had I experienced unwillingness to work with the customer coming from the employees of this particular location.
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August 2023 by Kim Juszczak
My repair experience with both this location and Cartier on the whole has been extremely disappointing.I left my time piece with this location for a repair in January. I was informed that, due to supply chain issues, the repair would likely not be completed until May. I was fine with this.May came and went with no update. Twice I contacted via email the representative who had assisted me and heard no response. Now the middle of June, I called the location several times. Finally, when I was able to speak to someone, they informed me that the facility was waiting for “spare parts”.In July I called Cartier customer service, who contacted the facility. This seemingly nudged them to fix my watch, as two weeks later my repairs had been completed. After paying, they asked if I wanted it shipped directly to me or to the boutique. I said shipped directly to me and confirmed my address.Today I learned it was sent to the boutique, who I have still not heard back from.This is a world renowned luxury brand. I had expected better service. Overall very disappointed.
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July 2023 by Stephanie P.
My husband and I went to Hudson Yards for a visit.While there we went to visit The Cartier store. Excellent SA experience for sure!!!!
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July 2023 by Amber Wolfe
This specific location of Cartier has an elegant, relaxing atmosphere. Lauren was extremely professional and friendly throughout the entire experience. I look forward to coming back.
