-
February 2024 by Melissa Naja
It is about trend, lol. In past year Celine seems to be more popular among my friends especially the earrings, so on my day off I have a chance to stop by and check out the real stuff how it looks and why it is so hype up. SA was nice and helpful so if you tired of mainstream brand name Celine is one of trendy that if you buy the right one you can use it as a classic piece.
-
February 2024 by Leesa D
Lovely store. Staff very helpful. ??
-
February 2024 by Richard H
Nice service!
-
January 2024 by Charlotte H K O (C O)
Love this store. The merchandising is on point but most notably, the staff are nice. So many of these luxury stores come with complementary snobby staff that look as they're bothered for working a job they applied to do. However, every time I've been in this Celine store, I've been treated with respect, even the times I did not make a purchase. There is one associate here that's helped me a bunch and I always pop in when I'm on Wooster to see if they're working. She's such a sweetheart and has made me love the brand a little more.
-
December 2023 by Charlotte O (C O)
Love this store. The merchandising is on point but most notably, the staff are nice. So many of these luxury stores come with complementary snobby staff that look as they're bothered for working a job they applied to do. However, every time I've been in this Celine store, I've been treated with respect, even the times I did not make a purchase. There is one associate here that's helped me a bunch and I always pop in when I'm on Wooster to see if they're working. She's such a sweetheart and has made me love the brand a little more.
-
December 2023 by Chris Conti
Great experience - Ishmael is the best!
-
November 2023 by Jamie L.
If I could give zero stars I would! RUDE STAFF, horrible quality, they do not stand by their products and they take forever to get back to you. Learn from me, do not shop here, do not support this brand at all. I have warned you. If you buy their stuff, they won't ever fix it and just act like you never brought from them at all. They won't actually rectify the issue you are having and will not and do not stand by their products. IDK WHY THE CUSTOMER SERVICE PORTION IS THERE WHEN THEY DON'T OFFER ANY. I received a defective pair of sunglasses TWO TIMES AND THEY WILL NOT FIX IT AND THEY TOOK OVER THREE WEEKS TO GET BACK TO ME. ONCE AGAIN, buy their products at your own risk!!!!!! If you have a problem with it, they will not fix it. For this amount of money I could have gone elsewhere. Never ever buying anything from their brand again, even if it's from another retailer. The value is not here, customer service is not here and the craftsmanship and quality sucks too. $600 down the drain. You know who has awesome service and actually gets back to you and fixes the issue??? @reformation
-
November 2023 by Lisa Decierdo
Lovely store. Staff very helpful. ??
-
September 2023 by Aisha J.
Karla's customer service was top tier! I went in to try the beloved stripe bra top and she serviced me with that and then some! She provided me with a few samples of the perfume which after my first wear is starting to grow on me and she also gave me a reusable glass bottle. I definitely recommend being serviced by Karla if you are visiting this location^ ^
-
August 2023 by Marina Davydova
My friend and me were treated in the best way possible! Special thanks to Deighton, who did an amazing job assisting us and even wrote personalized cards! We really appreciated it!
-
August 2023 by S. Lorr
The sales associates were very kind and helpful. I would recommend this location.
-
July 2023 by Olga B.
I have pair of sunglasses which bought 2 years ago from different location and i came to this location to fix it. It was a big mistake. First of all they were keeping my sunglasses for around two months to then tell me that they cant fixed them , but when i came to pick up them to this location and open the box, my sunglasses were dirty and had some sticky stains on it... when i said to the store manager what is this she told me oh sorry i can wipe them for u... how dare Celine even give your customers pieces like that and not wipe them before u handle to me, on top of it i ask at least maybe they can give me a case for that sunglasses , but ofcourse they said we dont have it. Horrible service and i wouod never purchase anything from this brand , they obviously dont care about their customers and people who works for the store not making it better...
-
June 2023 by J E N N I F E R Qiu
From Maryland,My friend and I came to Celine Soho drinking champagne ? and shopping ?️Sales Associates are all helpful and manager Rafael even went out of his way to help me with other matters after purchase. Simply amazing and very polite staffs! Will definitely return again
-
June 2023 by Nate
I bought jeans here for $800. After 1 year they ripped. I gave to them to repair. They said they wouldn’t and still have my jeans. I lost $800.
-
June 2023 by Heidi A.
This review is about a month overdue, but I couldn't let another day pass without expressing my gratitude to Hiim for his wonderful assistance while in the store. You have the best personality & such a friendly smile. You truly made my experience in your store a five Since Covid, things have not always been consistent in luxury boutiques but when my son & I entered the store about 30 minutes from closing we were treated to champagne & sparking water and we were not rushed whatsoever. The cherry on top was your "sweet extra gift" on top of our purchases and you also replaced the shopping bag that had torn from another boutique I had purchased from. Just above and beyond, you made our day! We look forward to our next shopping trip in Soho. Thank you again.
