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December 2023 by Darren Mccue
Chase bank is really letting me down, the ATMs are always closed after a certain time. There for I have to pay a fee at another ATM and then they charge me a fee for using that other banks ATM. Not cool seriously questioning why they are my Bank because amongst other questionable fees and check holds due to AI, I feel like I am hitting a wall in the great paper chase we call life!
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November 2023 by M
Card reader does not work. Can't enter after hours
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September 2023 by Diana Acosta
Very pleasant experience- Agustin-the teller was so diligent and helpful.
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June 2023 by Patrick Ginter
The Security of the Chase Bank is absolute and very kind caring staff and a very helpful first class International world bank in standards .
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July 2021 by Indig. E Nous
My regular banker took a leave so Ms Samsun is replacing her temporarily. I just met her & she’s efficient & knows her material! Thank you CHASE for this banker!
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March 2021 by Jordan W.
Came here in person a few months back to get help with my CD, service was terrible. I came back today to transfer a Wells Fargo account and needed a medallion signature. Incredibly unhelpful again! It's like these frat bros relish being able to tell people no. The employees there remind me of the the mortgage bros from the big short. "Ya I work at chase in midtown" lol
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August 2020 by Travis William
The tellers are fine. The slicked hair office guys regularly seem to be hostile and edgy towards customers. I plan to walk a few extra blocks to a different Chase to avoid them.
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October 2019 by Benya Chivpat
Fastvefgicient tellers are great!
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September 2019 by Ashraful Kabir
“A bank is a place that will lend you money if you can prove that you don’t need it.”
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August 2019 by DA PA
This location of Chase is very dirty and needs to be clean.The office is also worn and could use some paint and cleaning the windows. The store is not very well taken care of and Chase should make sure to maintain a clean look and cleanliness within its branch
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May 2019 by Jen L.
Worst customer service ever. After a 5 minute visit I now completely understand why they have such horrible reviews.
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July 2018 by Sophie Worley
go there every week, the staff is helpful and very professional.
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June 2018 by Tania Krynytska
Considerably fare customer service. All is done by the book, no personal touch on the urgent matter. High end location is expected to be more involved with helping customers with their transactions. Not this location. Luckily there are other branches that can relate to customer's needs and accommodate them accordingly. JP Morgan Chase Bank is one of the best banks out there, no questions asked! This branch definitely needs work on personal input.
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December 2017 by Valentyna O
Friendly staff, very short wait and the lady who helped with wire transfers was really helpful and nice.
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October 2017 by June Z
If I could give this branch 0 star, I would do that. They only do what they want to instead of clients' requirement or needs. The branch wasn't even busy, they are not busy, they just are not willing to offer a service. After they finally did what you want, which means they can do what you want, they told you that they would do it next time! This is something I've been doing or having people done at other branches for so many times. A client wants something to do in a specific way due to specific reasons. Why as a bank employee you can say you won't do when you can do? Just the worst Chase branch ever. Or maybe Chase is just good as advertising but loosing in Customer Service? Would consider to get rid of them soon.