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January 2024 by Clark G.
Here is an honest review and description of my experience with Chase Bank. I was a loyal Chase customer since the time my account at Washington Mutual was moved to Chase back in 2008. I've had mortgages, lines of credit, business accounts, and vehicle loans with Chase, and I've referred Chase to my mother, father-in-law, grown kids, and others. All of them opened accounts at my suggestion. All this changed in early 2023 when I was drugged, kidnapped, and robbed of about $25k using my unlocked phone (face ID used while I was drugged), and one Chase debit card. After being kidnapped, I gained consciousness in a moving vehicle with the kidnappers, I scuffled with them, grabbed one of their phones, and bailed out of the moving car in the middle of the night in a city where I did not live. I was in and out of consciousness for a couple of hours, but managed to call the police using the 911 feature on the phone I took from the kidnappers. The kidnappers immediately turned off location services and Find My iPhone (probably before I was even awake), and systematically began changing my iPhone password, Apple ID, email address, phone number associated with my Apple ID, and locked me of Gmail, AT&T, and just about every account I had. By morning, they had attacked my Chase accounts, accounts of my family members who were linked, emptied Venmo of $4k, opened a credit card on Apple / Goldman Sachs, set up Apple Cash and started moving money with it, emptied other non-Chase bank accounts, ordered a credit card on a non-Chase bank, maxed it out, and attempted to increase the limit. They used the Chase debit card to go shopping at a high-end men's clothing store that stays open all night(?), filled up at a Shell station, shopped on my Amazon account, set up an expensive AirBnB, went to Starbucks, and took out thousands of dollars from Chase ATMs and non-Chase ATMs, and even at a Wal Mart Super Center. They literally were able get get back $1k in cash repeatedly at a grocery store self-checkout. All this with my Chase debit card.Of course, the next day when I was able to get back onto my computer and recover Gmail, I was greeted with dozens of notices from Chase saying "Was this you?" along with "Thank you for verifying your Chase transaction." The kidnappers and thieves were able to get past every single check and balance for "security" that Chase had in place simply because they had my ATM card, my unlocked phone, and presumably the pin for the debit card. Chase's security DID NOT shut them down in the middle of the night in a city where I do not live and where the card was being used over and over, passwords were being changed, Apple Cash had been added to the account, etc. EVERY SINGLE RED FLAG was ignored or missed by Chase's security protocols.When I assessed the damage the next day, my first thought was, "Damn, I'm glad this was mostly happening on the Chase account, because I know they'll make good on it." I was sorely wrong. I was able to shut down all the other credit cards and bank activity within a day. Within about 4 days, I had been reimbursed by Venmo and every other bank. That left about $17k missing from Chase Bank. I provided my police report, FBI special agent contact info, recordings of my frantic calls to 911 at 3am, and more proof that I was a victim of a crime. The FBI even stated they had street cam video of me being kidnapped into a vehicle, but Chase investigators never contacted the FBI. Chase investigators appear to have ignored it all.Very soon, I realized that Chase was going to treat me as a villain instead of a victim. I found myself being challenged in branches when I tried to make headway on the theft. Eventually, the regular Chase customer service team would not speak to me, and directed me to the "corporate office" where I was treated like a criminal. I was never allowed to speak to anyone from that point forward other than an "advocate" who basically kept me from being able to reach anyone who mattered
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June 2023 by Eliel David
I want to give an special review to this amazing Notary Public lady: Sreewattie Gobin. Thank you for taking care of my need today. May God bless you today and forever!!!!! The place is super fancy and elegant it feels like a coffee spot.
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April 2023 by SARINA E.
URGENT 4/18/2023How Chase Bank dared mailing me a letter without additional information as:1. reference #2. name of the merchant?3. amount?zero zero zero.How I could guess?The mediocre bank forced me today to call thousand times and speak to ignorant staff who also did not understand why that letter meant. That is crazy. How come Chase could hire such unqualified incompetent staff to draft letters? They should all work for a circus. Most of them are foreigners and do not understand English at the first shot. Chase wishes to save money at our expense.Unfortunately, I am your customer for 3 credit cards linked to Chase and deserve more respect and attention. Years ago I closed my checking and saving accounts and I do not regret.NO EXCUSES WOULD BE ACCEPTED.YOU ARE A LOST CASE. HIEROGLYPHS WOULD BE EASIER TO DECIPHER THAN THAT LETTER (ATTACHMENT). Shame on all of you without exception. You have a long way to go to learn and work for a bank. I dealt with mediocre banks in my life but that one is incomparable.
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April 2023 by Marcel Rutz
Arnold my new banker was A1-First Class ?
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March 2023 by Luca Cambursano
I was very satisfied with the service provided here. Avni Milush helped me open my first U.S bank account and he was very helpful, thorough, and just a nice person to talk to first thing in the morning. I will be coming back to this branch because of him!
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December 2022 by Wei L
Not helpful at all. Took forever to get hold of a real person, then was told they cannot help with anything unless I go in in person for both of my inquiries - foreign exchanges and setting up a PIN for my credit cards for international travel purposes, AND saying such PIN would have to be snail mailed to my address before I can call again and customize it. Come on Chase we are not in ice age no more!
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July 2022 by W L
Not helpful at all. Took forever to get hold of a real person, then was told they cannot help with anything unless I go in in person for both of my inquiries - foreign exchanges and setting up a PIN for my credit cards for international travel purposes, AND saying such PIN would have to be snail mailed to my address before I can call again and customize it. Come on Chase we are not in ice age no more!
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July 2022 by J Stephen
Poster child of corporate greed and pure evil. Go to a credit union. Save yourself the trouble.
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May 2022 by joey lati
Amazing. Mr.Juan Castro helped me through the my annoying situation. He sat me down, talked politely and calmly and helped me the whole time. He waited multiple different times for different types of customers sevibce till ultimately my issue was resolved. 10/10 experience. Thank Mr.Juan Castro from chase bank at 390 Madison ave
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April 2022 by Kevin Mccormick
This is the chase building!!! And the 24hr atm door has been broken for a good 2 months now
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February 2021 by studio vic
Outdated practices. I'll take my business elsewhere.
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May 2020 by Larry L.
Please be aware Chase is the WORST bank for the climate crisis - lending over $196 BILLION to fund oil and gas projects that cause global warming. This Earth Day, I'm cutting up my chase card and throwing away the $600 offer for transferring my accounts to Chase. I will be spending quite a bit of effort because Chase was my go-to card over the years, for pay pal, Walgreens quick-pay at the drivethrough, my monthly on-line payments to multiple companies, etc. But we MUST stop global warming SOON, so please divest from Chase until Chase divests from fossel fuel investment. Please don't bank at Chase, here or nationally!
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May 2020 by Amanda N.
Chase is a wonderful company to bank with if you enjoy exploding pipelines, the silent release of potent greenhouse-gas methane into the air, mercury in your air and water from coal plants, and the destruction of personal and public property for coal mining, fracking, pipelines and compressor stations. Because that is what people's money goes to fund if they bank with Chase. Also you might like to think about the fact that Chase has been losing money on fossil fuels for some time (yes, really, google it), so why would you want to entrust them with your money? Chase gets an F for finance, fossil fuels, fancy footwork, and ...
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September 2019 by Herby Dieujuste
Amazing new Chase Branch very futuristic!
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August 2019 by Elle Choi
This location is CLOSED and it should be update!!!! The new building across the street is not open till Spring!!!! Made me walk so much from on location to another with this wrong info!!!!
