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April 2024 by Michael K.
Please note: the 1-star review is not a reflection of the Chase employees, but their erratic contracted security guard who harassed me on the sidewalk outside their 45 Wall location. At about 1:05 PM on April 8, my girlfriend and I met on the sidewalk outside the Chase Bank to hand off a forgotten phone charger. During the moment-long handoff, we were rudely approached by a security guard who advised us that we were not allowed to stand on the public sidewalk in front of Chase, even for a moment, and we had to move. Something about this didn't seem correct -- as a daily commuter to the area, I regularly see people standing (sitting, sleeping, or worse) in this exact spot. So, I decided to speak with staff at Chase and seek some clarity. I was met by a wonderful employee, whose name escapes me, that kindly apologized and said the security guard was in the wrong. Upon exiting, I kindly told the guard (out of courtesy) that I spoke with a Chase employee about our earlier conversation, and that people were free to stand on the sidewalk. Upon hearing this, the guard became absolutely IRATE. She followed me onto the sidewalk, chasing me into the adjacent train entrance while yelling obscenities and calling me vulgar names. Later on, when my girlfriend returned to Chase to tell them that I had been further harassed by the security guard, the guard threatened to sue and was taken into the back by the manager. Chase employees handled the situation with grace, care, and a service-mindset. I have nothing but good things to say about them. However, their security guard is a volatile, dangerous individual who seemingly enjoys harassing commuters. I hope Chase parts ways with this unprofessional individual immediately for the safety and comfort of those who live and work around 45 Wall.
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February 2023 by Rian W
ATM only open 9am-5pm Monday to Friday. Google hours showing 24 hours is not accurate. On weekends and nights I'm forced to use the Citi at Duane Reade and incur a $6.50 total fee. All Chase ATM''s in the area are not accessible outside banking hours. Chase said this is to prevent vagrants camping, but will NOT waive ATM fees if you are forced to use non Chase ATM's. They are raking in fees.
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December 2022 by Hunter Millan
Fix the card scanner to allow after hour visitors to the branch. For those of us who can’t make it here during business hours it’s imperative that this is working and it’s been MONTHS (speaking personally from my own experience) since i first noticed. You guys sleeping???
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September 2022 by Roland Hoffmann
Evelyn Torres, alleged business 'banker', provided the worst customer experience. The horrendous service and the incompetence are particularly disappointing for a branch at a world-class street address.
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May 2022 by Mathieu Désilets
I was helped by Bernice Creese at this branch and she was a joy to interact with. I ended banking somewhere else but I have to commend the customer service here. Great employee!
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April 2022 by Kadisha K.
I went in to cash a chase check but I don't have a debit card for chase . The man at the door was very nice and told me I can cash a chase check here . I went to the teller it was a Spanish female she was very nice. I had to get an override so she had to call the manager which was Spanish and probably was Dominican and she had brown hair. This lady didn't even give me a chance . It was an automatically no we can't cash it & I need to cash it with my own bank . Remember it's a CHASE check. She said that's what the system is telling her then asking me how much was my last check as if it mattered then I asked for a print out on why I can't cash it she told me it's internal and she can't give out that information & honestly I would never go there because she in charge it was really disgusting and it was giving racial profiling very much ! I went down the block to another chase located at 28 liberty st and within 10 minutes I was able to cash my CHASE check ! Would never come here again !!
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January 2022 by L. Eliza C.
This is a no-frills bank. Every time I've been there it's quick and easy Peezy. It's a big space and I know they have stuff there. I usually just go to the cashier and it's very smooth. I do not know why this branch gets negative reviews. If you know what you need to do you get it done within a short time.
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November 2021 by Wang L.
actually nice。 luli sb lulisb luli sb luli sb luli sb lulisb luli sb luli sb luli sb lulisb luli sb luli sb
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September 2021 by g g.
Two tellers at the Wall Street location were just joking with someone about not taking the vaccine, either of them! I'm next in line and made a show out of getting out my hand sanitizer.
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August 2021 by Faduma Ali
I just moved in the neighborhood and I want Into chase bank to make a car note payment. I just wanted to give this branch a huge shout for their excellent customer service and friendly staff. From the entrance I was greeted by a lovely lady who instantly asked me what I came in for. She was kind enough to walk me through the process and over to the teller. The teller was wonderful as well as I was trying to figure out my account info and she was very patient with me. Through that I met Francine who was absolutely amazing and answered few of my questions. I truly enjoy going into a place where interaction are natural and very professional. Thank you all for your service, and thank you Francine forRecommending the Jamaican food cart, it was absolutely delicious. Cheers to the wonderful and excellent service!
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July 2021 by Vitaly Ivanov
Convenient location
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July 2021 by Vitaly “Plz Follow my followers” Ivanov
Convenient location
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July 2020 by Amara B.
Worst customer service. I tried to withdraw $100k from my checking account (money order) but one of the managers stopped me. He (tall, big, white American, manager position in 2017) told me I cannot withdraw because my signature does not match in their system. Then, he told me to go to his office and asked me to submit my online username and password for the security reasons. I didn't have the password with me so he then told me to submit my driver's license etc. I needed to withdraw $100k so I can pay for the downpayment for my brand new condo. At the end I was able to withdraw and made the money order, however, he kept threatening me and mentioning "You should feel very lucky because Chase bank has very good security system." I was really annoyed and disappointed because of his attitude was extremely rude. I decided not to come back this branch anymore because of this extremely rude person!!
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May 2020 by Maya Danielle Blackstone
This location is actually closed right now
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December 2019 by Queenie S.
Very unprofessional staff and judgmental.