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December 2023 by Carol B.
Very helpful staff to help me find something to assist my friend in getting in and out of bed. Gave me 4 options, 2 of which I didn't know existed, and waited patiently while I discussed the best option with my friend.
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November 2023 by Randy Hannig
I've been stopping in at this UWS fixture for years to grab OTC medicines or hard-to-find items, but just this week I started utilizing Chateau's pharmacy services...all I can say is WOW!! After the Duane Reade on Broadway closed, I figured it was a sign to finally take my business more locally. I was not used to the pharmacist answering the phone personally (unlike at big chains, where you are put on hold forever), ensuring my prescription and insurance processing would be handled with care and expertise. Then, when picking up my prescription today (in record time, compared to the days it usually took for Duane Reade to process), I had an actual conversation with Morry the pharmacist, who personally processed my order and left me with a handshake. It's hard to find that level of personal service these days and in this city, but my hats off to Morry and the staff at Chateau...you definitely earned my repeat business!!
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November 2023 by A.J. Swartwood
If you thought the days of a friendly, neighborhood NYC pharmacy were gone, you haven't been to Chateau! Morry & Jay run a "know your name" type establishment that I feared was lost in the increasingly corporate, faceless Rx era of CVS & Duane Reade. They have gone out of their way many times to help my family get what we needed. It is a pleasure to have them in our neighborhood and do business with the good folks at Chateau!
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February 2023 by Jessika Crawford
I cannot rate this place highly enough! I walk in, and the druggists all greet us in such a friendly, personable way that I feel like I'm at home. They're very conscientious about our prescriptions. They call us if there are issues that we need to discuss with our doctor. I always am happy to walk in the door Knowing that I will be served in any way that they can.
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January 2023 by MARY RIX
Way over priced. Needed a walker and found the exact samemodel/brand on Amazon for half the price
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November 2022 by Philip G
I purchased an item here I needed in an emergency only to learn their mark up was 110% over other retail stores. So, buyer beware I guess.
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October 2022 by Reynold W.
Chateau is the "Cheers" of drugstores. This gem is totally unlike the impersonal, inefficient, frustrating world of chain drugstores. Maury and Jay, the pharmacists, treat their patients with utmost care, as do their other employees who will jump to provide assistance whenever there's a hint they're needed. The store carries all sorts of items not found easily in the west side, from specialty bandages to wheelchairs and walkers to other medical devices. Their prescription service is quick and always correct. Though this may not be the place to buy items you could pick up in the grocery store (they have them, too) it is THE place to establish a trusted and personal relationship with a competent and willing private business.
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July 2022 by Sugar and Spice
I thought this place would turn out to be a welcome respite from the long lines and eternal phone wait with Duane Reade, but thanks to two employees who often work up front at this pharmacy, I am moving my prescriptions elsewhere. The service from these two is incredibly unpleasant.There is a third individual up front who I see from time to time who is polite and professional, but he is not there much of the time.Every time I go in when the two rude employees are present, the guys are snickering, passing notes to each other, or rolling their eyes. Never do these two offer a “Good morning,“ “How are you?,” or a “Have a good day.” Not even a “thank-you.” This I only get from the third employee.One of the two problem employees got annoyed on a certain occasion, mumbling something rude under his breath, because I dared to spell my last name for him to make it easier to find my prescription. Never in my life have I received a reaction like this for spelling out my name. Sorry for trying to help you do your job faster and more easily!The pharmacists are nice and helpful here. Also, the prices on many drugs are better than at DR and CVS. The immaturity and unprofessionalism of the staff highlighted, however, is simply unacceptable. Maybe that’s why the place is always empty. I guess the high-priced items for the infirm and elderly keep them in business.Luckily, this neighborhood has other independent pharmacies with the same pricing, so I don’t have to suffer any longer.
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April 2022 by Bowen Liu
Good selection of walkers when I was here a year ago. The low rating is because they don’t allow you to open the lid of something to check for safety seal prior to purchase. Ended up going to the Duane Reade for Metamucil.
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October 2021 by Laura S.
This is the best pharmacy in the neighborhood. It's like something from an old fashioned neighborhood where the pharmacists and staff know your name and are eager to help. Friendly, fast service and totally accessible. The pharmacists will actually get on the phone and answer questions or explain things to you. The nicest people you'll find on the upper west side.
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July 2020 by Stephen Snyder MD
This place is the best! Caring staff, outstanding customer service. These people really care, and it shows. I've tried most of the other big chain stores in the neighborhood, and there's really no comparison. This independently owned store finally gets it right. Bravo!!
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September 2019 by Lindy Desciak
Most amazing pharmacy service in all of NYC! Personable, fast, helpful, and they deliver. They’ve been a bright spot of small hometown personalized care in this big city.
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August 2019 by David F
I've lived around the globe plus San Francisco, Berkeley Hills and 4 locations in NYC. You will not find a more caring, attentive, fast personal access and professional care anywhere else. My pharmacy needs happen without my thinking about it or calling. I rarely every give 5 Stars.
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August 2019 by Joyce Weitz
Very positive experience purchasing a walker for my husband. Expensive. No discounts here.
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May 2019 by Jen M.
Really rude customer service and overpriced. Would not come back.