-
October 2023 by Luigi Mercone
Thousands of dollars of fraudulent billings, thousands of dollars of missing and unaccounted for inventory which they have yet to return, they will not pick up the phone or respond to email. I was only able to extract a portion of my collection under threat of legal action.
-
August 2023 by Charles Buddeke
Really poor service. First, I was traveling and shipping wine back to them (an advertised service of theirs), and despite confirming that the address was correct shortly prior to departure, they changed it on me mid-trip. Then the new address was unfindable by both Fedex and UPS, and wine ended up being returned to Europe. I was considering moving just on that, but what sealed the deal is that they changed their billing policy from monthly to annual with just six days notice. I immediately submitted a request to withdraw. 17 days later, I had still not received my wine, and I'd been charged for the full year. They've been unresponsive on this, and I'm having to dispute the charge with the credit card company
-
September 2022 by Jai Mata Di
I have been using CWS for several years and they used to be good, but now probably the worst of all my storage experiences1. My credit card was over charged again and again to the extent I had to cancel the card itself as they wouldn't stop charging.2. My contract states $5 per box per month. Out of the blue I have been sent an invoice for past months with $10 per box. 100% increase without even informing the client and using that for past months is shocking.3. What's more shocking is many emails to Scott and accounts team have gone unanswered on point 2.Really disappointed.
-
June 2022 by Jamal Akbar
Place is no longer in business at Chelsea Market. Moved to a new location.
-
August 2020 by Alessandro NYC
Very safe storage, with excellent temperature control systems; flawless service, great response time on requests, and upmost attention to needs and details. Would need improvement in the access system to the facility, not as user friendly as needed.
-
June 2020 by Peter Loehr
I have my two lockers that I can easily access during business hours. Really friendly and helpful staff.
-
May 2019 by Sarah Roxanne Shields
Terrible management. Stay far away.
