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February 2024 by Biswajit Das
If I have had a chance I would have gone to visit this one
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November 2023 by Marlene Hart
If I could give the store 0 stars I would. I had a horrible experience at the Soho Chloe boutique only a few weeks ago. I splurged on a pair of boots my first day in New York and was so excited to wear them to dinner that first night - within an hour of wearing the boots one of them broke. I didn't think too much of it other than them being terrible quality especially considering the steep price I paid. I brought the boots back the next day for a refund and was instead met by horribly rude staff members who told me they wouldn't take the boots back. I left the store so incredibly disappointed in what used to be one of my favorite brands. after a few calls with the manager they promised to at least repair the boots and send them back to me right away. This was 3 weeks ago and I still haven't received the "repaired" boots back...
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October 2023 by Emily
Evelina was a knowledgeable and talented consultant to work with! Thank you Evelina, Donna and the entire Chloe SOHO team for making my afternoon so much fun! ????️
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April 2023 by Suzanne Schlesinger
The customer service at this store is fabulous.Shout out to Julie Blackwell and Jack Jacobson for helping me out. They want to make sure that you are a happy customer and when i had a problem with a purchase they took care of me and solved the problem. I can’t say enough good things about this soho location and management.
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December 2022 by AJ
Donna is great. I don’t even live in NYC but I call to get updates on bags for my wife in Tennessee. She and the staff know how to help men pick the perfect gift.
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September 2022 by Alice Ronke
Good and patient customer service
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August 2022 by Phoebe
Super helpful staff and lovely store!
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January 2022 by Stephy
I need to get a bag as a birthday gift to my sister. But the website says it normally takes 3-7 shipping days, so I left a quote online asking if their Soho store has the bag and then the agent Vivian contacted me immediately. She is nice and professional! Super recommend this location and service here.
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January 2022 by Candice Pierre
The staff was very accommodating and helpful. Vivian was awesome
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December 2021 by E K
Vivian is great! Even though she was helping 2 or 3 people at a time she was still attentive to helping me. After coming from Chanel with horrible customer service coming to Chloe and receiving such nice service was very refreshing.
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September 2021 by Esther K
Vivian is great! Even though she was helping 2 or 3 people at a time she was still attentive to helping me. After coming from Chanel with horrible customer service coming to Chloe and receiving such nice service was very refreshing.
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September 2021 by Tristan Nadine Lesley
I had been eyeing the Woody Medium Brown bag for awhile, finally decided to purchase and every major department store did not have it available, out of stock. I went to the Chloe site and used the chat function and Whitney appeared and told me that they actually expected a new shipment within a day or so. I told her I would want to purchase one when they came in, and I think later that day the order arrived and she called. Got my information and a bit later got FedEx confirmation and it arrived within 2 business days. It was packaged so well and bag was what Whitney showed me. There is no Chole store here in downtown Chicago so I'd prefer to actually chat with a rep from the store than shop here in Chicago.
