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December 2023 by donna michaels
I recently visited your Boutique, I was very impressed with the customer service I received by, Carissa L. She was very pleasant, informative, and knowledgeable.. she made my buying experience memorable and fun.
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June 2023 by LL NY
Terrible attendance. I bought it but I'm not coming back. They should train the attendants. They didn't even let me use the bathroom and I said that the bathroom was only for women. What's the difference?
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June 2023 by Corrine Shea
I love this store! So much happiness everywhere. Paul was amazing. All I took a picture of was the pretty shoes though
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June 2023 by nancy reyes
I had the pleasure of working with Christina T I contacted her last Saturday looking for a pair of shoes for my graduation . They weren’t available so she put in a request for me. She kept me updated throughout the whole process making my experience very seamless and efficient. I received a message yesterday morning that the shoes were available. Thank you so much to Christina once again for getting my shoes so quickly and before my graduation. I’m so happy with my purchase and the excellent customer provided to me .
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June 2023 by Anthony M
Christian Louboutin is my absolute favorite shoe brand. So I decided to stop in the Madison boutique. The atmosphere is very laidback and friendly. Paul is extremely knowledgeable, friendly and welcoming. I’ll exclusively purchase from him.
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April 2023 by Brendelyn Lora
I had an unforgettable experience buying my first pair of Louboutin's with Paul! I found him on TikTok and I was so hesitant about purchasing these heels as they are huge investment, but the more content Paul created the more intrigued I was and knew it that the investment would be worth it! I first started by texting Paul a week before I went into the store, and we spoke about what I was interested in, sizing, and of course making up my mind.Paul was so sweet beyond words. I felt like I was annoying him asking him so many questions and he said it would be an honor to help me find my dream shoe, and indeed he did!! The store its self was immaculate upon arrival we were offered water and taken care of immediately. Paul showed me the 2 options I asked for plus 1 one more.Paul was so knowledgeable and I felt so comfortable working with him! I will definitely be coming back to purchase from him again! Thank you Paul!!
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April 2023 by Brendelyn L.
I had an unforgettable experience buying my first pair of Louboutin's with Paul! I found him on TikTok and I was so hesitant about purchasing these heels as they are huge investment, but the more content Paul created the more intrigued I was and knew it that the investment would be worth it! I first started by texting Paul a week before I went into the store, and we spoke about what I was interested in, sizing, and of course making up my mind. Paul was so sweet beyond words. I felt like I was annoying him asking him so many questions and he said it would be an honor to help me find my dream shoe, and indeed he did!! The store its self was immaculate upon arrival we were offered water and taken care of immediately. Paul showed me the 2 options I asked for plus 1 one more. Paul was so knowledgeable and I felt so comfortable working with him! I will definitely be coming back to purchase from him again! Thank you Paul!!
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December 2022 by Sheri Wiggins
I placed an order for a pair of flats from the CL Madison and received them but they didn't fit. I can say my service was amazing having to return them from overseas. Paul Fishman was so helpful refunding my purchase. Thanks again Paul for your awesome service!
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December 2022 by Farida Khan
Carissa and Paul were amazing! There was also a newer saleswoman who was very warm and welcoming too. I had a specific type of boot in mind and didn't see anything in the store. Carissa said she knew exactly what I was looking for and brought out the perfect boot in my size from inventory. It was the last one in that size and she was going to buy it herself. As a matter of fact, she had her old pair in the back and kindly slipped them on, so I could see how they wore over time and how wonderful they look even after a few years. I bought them and was given a sample of a limited Laboutin perfume as well. Great service that went above and beyond, I will shop there again!
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October 2022 by Naomi Lai
I bought a pair of shoes for my wedding (paid for them in full with the promise they’d be sent from NYC to the Toronto boutique) and this location sold them to another customer 8 whole days later instead of shipping them to me. They were the last pair in North America and I had been so excited to track them down and assumed they were mine after I paid for them.No explanation, no apology.If the error had been made within 24 hours I may have been able to accept it was a mixup, but a full week later? Highly disappointing and bad business practice.
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October 2022 by sue lawson
I had an amazing experience. I was greeted and kindly served by Paul. It was my first time in the shop and I felt so welcome. Paul has gone above and beyond to help me get my hands on my first pair of red sole shoes! They are in transit to me, I can hardly wait for them to arrive. Thank you Paul for the wonderful experience. I'll be back for my second pair, when I next go to New York!
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September 2022 by Jason Rawlins
Went above and beyond!!! I purchased a gift certificate back in 2011. It was never used until a couple of weeks ago. When I arrived, I was seeking out a bag for my wife. I was greeted by Paul and he was awesome! He showed me several items and even showed items that I found online but they only had different colors in the store. Due to the age of the gift certificate, Paul had to call the corporate office. That's all fine. Paul called me a day later and was able to verify the gift certificate and processed my order. If you go to this location, ask for Paul and he will help you out.
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August 2022 by Deepti Kariappa
I loved the shoes I bought , however wasn’t thrilled with my experience. My sales associate, Gezsel.B wasn’t keen in sharing any details on the products and had to be coaxed to share and show me anything. The disinterest was very annoying and the excitement of buying the product was just squashed. A note to the Louboutin team, kindly groom your teams to do a better job at customer engagement. People are spending a good amount to own your products and these kind of experiences dishearten them to revisit the store.
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February 2022 by DoormanDaddy
My sales associate Joseph was very helpful choosing the perfect gift.
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December 2021 by adrian brown-young
My daughter, my dad and I were in this store waiting to purchase shoes. My dad was helped on the men's side with absolutely no problem. I promise my daughter and I sat there for 25 minutes waiting for someone to assist us. There were 2 women and they both pretending that we weren't there. Someone else walked in and they responded "hello, we will be right with you"!!! We couldn't believe it, I walked out! THE ABSOLUTE WORST!!!
