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January 2024 by Nicolas Jaime Daza
Went with my husband and a friend on my birthday, 27Dec. Tried a pair that I loved, but the size was not available. Raymond ordered it and expedited it to my home.Unfortunately, there were delays associated with the currier, but in order to guarantee timely arrival, Raymond delivered the pair to our’s, in the right size, as they had received new goods a day or so after we visited the shop… he literally made his way to ours and ensured I had a happy birthday and new year’s.Shoutout to Raymond’s level of costumer service. Superb! Will be coming back! :D
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September 2023 by Marsin
Damion was very helpful and knowledgeable. I truly appreciate his assistance. ♥️
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June 2023 by Ben Ghamami
Exceptional service by Alexandra P and Alison F.
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March 2023 by Groovy Lou
Great service
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December 2022 by Brandee W.
It is 44 degrees outside in New York and the store opened at 12 PM on a Sunday and they are only allowing 1 customer in at a time because they are short of staff with a very large gentleman standing guard at a locked door. It is the worst display of customer service I have ever seen at a high end retailer. I have been waiting outside in the cold for 20 minutes with no sign of when I will be able to go in. If it weren't Sunday and this wasn't the only men's CL store open today, I would leave even after paying $36.00 one way to get here. Very unprofessional and not the level of service I am accustomed to. I will be writing the GM.I was finally let inside of the store after waiting for 30 minutes and being told only 1 customer at a time. After being in the store about 3-5 minutes the person inside and security let another group of FIVE people walk right into the store!!! I am completely STUNNED!!! The guards name is Rueben and the clerk's name is Danielle and I will be reporting this incident to the highest level possible. THIRTY MINUTES standing in 44 degrees weather in NY!!! Wow!!!!!!
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November 2022 by Vineeth Reddy
Damion is the man! Best shoe SA in all of Manhattan. Came in here with the wrong size shoe. He fixed me up with the right size, style, sock, shoe, and shoe for next time too. Awesome guy, great store.
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October 2022 by Morris Ruberto
I don’t k ow where to begin. It’s the amazing service. It’s the friendliness. It’s the knowledge. It’s the communication. Damion and his team are so amazing I flew from Australia to New York City and made a visit to the store a “must-do” on my list. Upon entering, Damion knew exactly what my shoe size was and somehow exactly was my style was. He was just such a beautiful person. His knowledge of the brand was incredible. Even seeing him interact with other customers was fun to watch - I can see why he handles such a great reputation. Tiara who also works there was so enjoyable to be around and it was such a pleasure to have a chat and she was open and transparent at all times. If you love Louboutin and are anywhere near NYC - visiting this store is an absolute must!
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October 2022 by voice number
I have a shoe problem and they're not helping LOL if you go you'll find out what I'm talking about so many wonderful things and I included some pictures
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October 2022 by זיו לב
The service in this store is not what we are used in Louboutin. The seller, Alexa, didn’t give us the correct information and I came 3 times to the store for nothing. Each time 45 minutes. She also didn’t respond text messages that I sent for her request. I didn’t get the shoes and I don’t believe even one single word of Alexa. It’s a shame.
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October 2022 by France C.
In a nutshell:Delicious boutique for men who LOVES the highest form of wearable shoe art.THE GOODThe once trendy meatpacking district of Manhattan has given a way to a still chic but far more, dare I say, low-key and boring neighborhood. Within the washout of beiges, off-whites and blacks emerge a colorful store with a point of view, that stands out on Washington street. A courteous security guard opens the door for you, giving into wanderlust of color and design. After you're greeted with a smile, the sales staff allows you to browse at your expense without feeling watched over or being pushed merchandise. Not just the design of the store, but the distribution of the space and the positioning of the shoes are all masterfully orchestrated, which allows you to appreciate each shoe but also absorb your surroundings. THE BADIt is worth noting that although my review will focus on my last purchase, I have window-shopped many other times and, I have not encountered one single time where either the product or service has been bad or mediocre. The one thing that I do complain but is the same complain I have about all boutiques nowadays and is that they don't offer libations to enhance the shopping experience as in the past!THE BESTIf you're a business person or simply a man that has a methodical approach to shopping you'll love this boutique. Even if you get a sales professional that does not know about fashion, there is ALWAYS another employee who either is a stylist or has enough good taste to either have an intelligent conversation about the shoe or help you choose the best one. Betsy was so accommodating to hold a pair for me, before they got discontinued until my next visit and those things make this boutique a 5-star establishment. You're always offered a bottle of water, regardless if you buy or not, and the staff, particularly the good-looking guys wink wink are very knowledgeable about the ins and outs of the craftsmanship behind the shoes and how they can or not work for specific color outfit combinations. The ladies are not behind however, there is a mutual enjoyment and appreciation of art and fashion, cleverly colliding with this amazing brand. If you're shopping for someone else, you'll be in great hands, not only because they know about style but about the care of the product and even recommendations on where to take your shoes for restoration or cleaning, while preserving the HOT red sole! Just walk in and enjoy, this beautiful shop and exceptional client experience!
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July 2022 by Kevin Cochran
If you don’t know what to get and have questions, this is your store. Damion is amazing. He looks at you and already knows what you want and the size you need. Thank you for making this such a great experience for us. We enjoyed visiting your store and we will be back!
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July 2022 by Willie
Amazing customer service and the people are so respectful and extremely helpful
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May 2022 by Eric Muller
Great store, staff is very friendly and helpful. They said it is the only CL men’s store in the US. Worth visiting if you are looking to try on or a buy a pair of CL men’s shoes. There is a women’s CL store about 1 block away.
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April 2022 by Tema Smirnov
Highly recommend this store. Great customer service. Especially Damion. If you are about to get your first Louboutin, you should be careful because sizes might be tricky, but Damion is a guy who will find the best fit for you.
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April 2022 by Eric Vitale
Terrible customer service. Took 2 hours to try on 3 pairs of shoes. They incorrectly charged me and it took 45 minutes to fix the charge.
