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July 2023 by Alexa L.
Gr8 follow up and very good at serve client always ready for best service and honesty
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April 2023 by Arshad R.
Pharmacist Sam is excellent. The operations are poor, medicines are not filled timely, the pharmacy staff and some of the pharmacists are rude. I would not rely on this pharmacy if possible.
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March 2022 by Ethan R.
I usually use Capsule delivery for my pharmacy needs because it's so much more convenient, but unfortunately they're having supply issues for my medications, so had to go to Duane Reade. The technician had no clue what she was doing. I used Express Pay and paid in advance and she was trying to tell me that I still had a balance. When I showed her that I already paid she didn't believe me, was arguing with me and was super rude and dismissive toward me. Miserable experience! I really hope I can start using capsule again because the technicians at Duane Reade are atrocious!
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December 2021 by Ameya J.
Rudest people you will ever meet. Do not care about their customers and will shamelessly tell you on the phone that you were told something just to get you off the phone and that is when you have barely spoken to them for 5 minsPreferably AVOID THEM unless of course getting screamed at is what you want
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September 2021 by Kath G.
Do NOT bring your disposable camera to have photos printed here. They lost 3 of my films and will not provide any solutions and will not give me any money back. Their CD machine is always broken and after waiting 4 months for them to fix it, they told me they lost my files meaning the photos are all lost. It was very frustrating and the staff was not helpful and don't seem to care at all. There is another place on E 38th Street that print them for you in 24 hours and send you the pictures by email.
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April 2021 by Susan L.
We were walking by this store two days ago and I needed to buy a card, so it was a good opportunity. Upon entering the store, I asked the cashier where the cards were located and she brusquely pointed towards the back of the store. We finally found the card section and admittedly the selection was good. We then decided to look at the sales circular, in case there was anything we'd want to buy (rather than wasting an inordinate amount of time walking down the many aisles of the store) - so we went to the front of the store and asked an employee walking past us where the sales circulars were located, since we couldn't find them. Not only did she not stop for even one second, but she rudely motioned towards the back of the store (?!). I asked her again - more forcefully - and she made very rude hand motions (use your imagination) before rushing away. I then requested that the cashier get ahold of the manager, and I gave him an earful. He was polite, although he wasn't exactly effusively apologetic. At least the cashier was more pleasant than previously, when I paid for the card. (As an aside, the sale items are only listed online - and certainly we weren't surprised to hear that, but we had no desire to make any more purchases by then).
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February 2021 by Thamer A.
I went to buy an item and was in a rush ! The price was about 6 dollars and when I went to pay for it it says 10$ ! U asked the cashier why there is a price difference! She said maybe because you have to have membership ! I looked it online and in store the price was 6$ I have no idea where did the extra money went to ?! 4$ was taking from me and it was the only store opened around that time ! Bad service !
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January 2021 by Niki A.
Brendan was extremely helpful. He was able to look up products prior to my arrival into the store.I appreciate his customer service and assistance during an extremely hectic day. Thank you!