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March 2023 by Chuan T.
I wanted to leave a great review of my experience in this Citi Bank in Grand St,Max the teller had been the most helpful and friendly and personal banker Rachel Wang is such an asset to this branch.She is very knowledgeable and will customize a good package for the client as I live in Central New Jersey and I actually do not intend to open my business account in Citi Bank as it is not very convenient for me but she always follow up ,being very persuasive and offer extra miles and service to the client so I cannot refuse the good service and heve to live with the inconvenient to come to the city to have my transaction done here because I know I am in good care of your staff here,thank you very much for the great experience and keep up the good work.
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January 2023 by Peter M.
They advertise above average rates and a 450 dollar bonus after 60 days for new customers. I made my deposit in August and am still waiting for the 450 dollars. I have been calling for 4 weeks now and continue to be hung up on, promised I will get my money soon, been passed on to managers and have a complaint file that I'm now being told they have so many complaints they haven't gotten to mine yet. They originally said the complaint would be resolved on 10 days then 20 then 30 and as of today still don't have an answer to where my bonus is. Put your money somewhere else, they are a horrible company with no customer service.
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July 2022 by Aoy J.
I came there to deposit on my business account but They don't want it!!!! OMG, I forget my card but I have my account number. Usually, I did it before on the upper east side location. I never had a problem before and also the guy wears a white shirt. He was so rude in no manner. I wanna close my business account. Don't go to this location.
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August 2021 by Alex L.
I've never been barred from using the atm before for. Thank you citibank for preventing me from accessing my funds. Service at this location is extremely slow and unprofessional anyway, they seem more preoccupied with trying to sell you packages than help you complete your transaction
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February 2021 by Victoria Z.
I just moved to the area and used this Citibank branch for the first time. When I walked inside the branch i noticed a few customers not wearing masks. I asked the teller to kindly mention to them that masks are required inside of the branch. The customer who was not wearing the mask overheard the conversation and started yelling at me using vulgar and inappropriate language, calling me names, stating that he has a hard time breathing, that he just came out of the hospital and hence could not wear a mask . The language he used was terrible - I have never been as insulted. The manager of the branch came out and apologized for the man, not me. The manager never approached me and never told me that he was sorry that I was insulted in front of 10 other people in the branch. The teller that was taking care of me - apologized to me and said that she was amazed at how how calm I handled the situation. Frankly - I was terrified. I hope that someone reads those notes and takes some kind of action and has a talk with the manager of the branch as he acted completely unprofessional.
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October 2019 by Jade S.
Waited 3 hours to see a banker, who ended up being extremely unexperienced and confused about the whole situation. I had to explain to her how things worked. Banker "Sabrina Wu" was incredibly insensitive to my family's situation.
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July 2019 by Susan L.
The situation is much improved, but I'm leery about thinking that will last because of so many up-and-down experiences here over the years. There's now a friendly manager - José - and a very friendly & helpful Relationship Manager (we spent a protracted amount of time with the latter person earlier this week re: a new CD). Also, the tellers - although not as numerous as in past years - are very friendly.
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December 2018 by Leah S.
I've been waiting for almost an hour to see someone. Nobody has come out to apologize for the long wait and now people are going to lunch. Do t open up an account at this bank unless you have to. Also I have gotten erroneous information here.
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October 2017 by Andrzej S.
Wei Dong branch Manager helped me open up new accounts set up direct pay from my work,link it to my mortgage payments was very helpful and understanding thank you once again for helping me out in times of need
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October 2017 by Rima F.
Really- this must be one of the worst Citibank branches in the City! I have been to so many others where the service is fine with no problems at all. Don't waste you time here! Stupidly, I took a chance going to this branch yet again. Big mistake! Clearly, the management is so poor that no matter the time of day or the very long lines, there are only 2 tellers. Then there is also a considerable wait to talk to the branch assistants. Never again!!
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May 2017 by Travis Dover
Just realized there is an actual Citibank next to the 7-eleven Citibank atm
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April 2017 by Ian L
Depends when you come. I'm now here with one teller and 6 people waiting
