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January 2024 by L Nelly
Very polite staff , and dedicate customer service looking for the best posibilitéis to the customer
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November 2023 by Michael Andrec
Absolutely horrible customer service (at least for small fry). A small nonprofit that I am treasurer for that has had an account at this branch for decades has been trying to get an appointment to add/remove signatories to the account, and it's been absolutely impossible. Save yourself the hassle and go somewhere else.
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June 2023 by Pat C.
Never been late making a payment until I changed credit unions and all my bill payments were accepted with the new credit Union credentials except for Citibank. Customer service is of no help at all and very unfriendly. Have had many Citibank accounts that were paid off and once this Best Buy card is also paid off I will never accept another Citibank account again for any future purchases. Citibank makes it extremely easy to make any charges on your card and then turns around and declines your payment claiming verification issues by design it seems so they can rack up the late charges and interest when you have good credit.
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April 2023 by Tong Su
The staffs were very friendly and helpful even though I rushed in the last minute in a Friday afternoon. They even offered me water.
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December 2022 by Leona Shi
What service they gave! No one is professional and friendly. I would try to avoid this branch by any means.
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December 2022 by Michael Hunter
Nadel and Daniel treated me with Enthusiasm and were very Jovial towards me and my brother. I Recommend them to anyone who wants to do serious banking.????
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October 2022 by Ari.S
Great service.Mr Rojas helped us to get the work done. He’s professional and does the job really well.Thanks
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October 2022 by A.
Great service.Mr Rojas helped us to get the work done. He’s professional and does the job really well.Thanks
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June 2022 by Jenny R.
Customer service is forced and fake plus non-helpful. They receive their money and want to take their time on everything. Their time is double the time compared to USAA and Chase. Multiple numbers to call as you are bounced around to get a question and still end up with no answers.
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January 2022 by Judi F.
I've been a Citibank customer since 1995 and have always felt they were a good financial institution. They had online banking long before others did, if I recall correctly. My frustration now, is that I live in a city where there are NO Citibank branches or for that matter ATM's which means that I will likely have to change banks. Come on Citi - open branches in San Antonio, Texas!
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May 2021 by Ron A.
Warning people! worst bank ever do not make buck business with them they will not refund you the money that cheating on interest cheating on fees will not do business with them recommended you You will get banking offshore not United States worst customer service ever there is no relationship between customers to the bank
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June 2020 by MsKenya Marie
Worst experience over the course of 3 months interacting with Marina and the Branch Manager Olena R. Please, learn the job you are suppose to be doing. First, with the positions you have, you should know NYS Bank regulations and then the rules and regs of CITI Bank. (The company you work for). Customer service, professionalism, and empathy will carry you a long way. If you don’t know the answer, ask questions. Be considerate of others and treat people the way you would want to be treated.
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April 2020 by Eva D.
Citibank is the ONLY bank that does NOT give customers the option to DEFER CREDIT CARD PAYMENTS due to CORONAVIRUS Hardship. Every other bank (like Bank of America, Discover etc) lets customers skip at least one payment, but not CITIBANK! They don't let you defer a payment! NOT EVEN ONE MONTH!! Just take the money from the Government and stick it in their own pocket. It's not like they it is free! You will pay it back + interest! But DEFERING A PAYMENT would have been nice! But NOOOOOO!
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March 2020 by Calyx B.
Citibank is so 1980s. They cannot compete with some of the better banks that offer better services! Every time I call Citibank it's some person from overseas answering the phone call. I can't even do anything if I can't get to a branch and we all know they're all in New York City. So I am going to close all my Citibank accounts bye-bye.
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February 2020 by aliriza cakir
Citi Bank have worse customers service ever I see in my life. You guys have to educate to people whom is working for citi bank.you guys keeping my money over 1 month. I am not receiving my card nor I can get my money back. Shame on you citi
