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January 2024 by sradha mudita
I just came to this branch today 12/11 @15.33, I was standing there and the one that suppose to ask what is my purpose visit the branch was busy chit chat with the teller.There’s a lady with the long hair , her desk right on the right side from the entrance ( i forgot to see her name) , she saw me came but DIDN’t said anything! Then i keep waiting until the other lady whose busy chit chat with teller to turn around, but then i decided to ask the long hair lady .I told her that i need the balance verification letter , then she said it’s called referral letter, she ask me if I’m a gold customer or regular? I said regular, then she said there WOULD BE $25 FEE for referral letter. REALLY???I told her how come when i called manhatan branch last time they never mentioned any fee?? Then she ignored me!I left and i called the manhattan branch that i called last time , i told them i need referral letter, she said i can just come , i ask her if there’s a fee for referral letter? She said NO !Not only call manhattan branch , i also called the other 3 chinatown branches after from 2 mott street branch, ALL said NO FEE!How come there’s no fee for referral letter at manhattan citibank branch and orher 3 chinatown other brances , but there’s $25 fee at 2 mott street citibank branch????If you’re going to charge me for the wire transaction for $25 that’s make sense but for a piece of paper for referral letter you’re trying to charge me for $25 that’s crazy , and you’re the inly one that trying to charge me $25!UPDATED:On 12/12 i went to citibank manhattan to get my referral letter with $0 fee!
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October 2023 by Parviziy
Perhaps the slowest branch
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December 2022 by Liny Zheng
The worst bank every!!!! Or branch!! I been calling this branch for the past week and the phone just keep telling that all the employee are unavailable. Did you move or what? Or is your phone number on here just a piece of decoration! They just keep turning me to the center call when I have stuff to deal with this branch. When I call the center, they were just pushing it to the branch. When I told them, this branch is not answering call, they were like we can't do anything. Is this your citi branch, what do you mean when you can't do anything!
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August 2022 by Alex Ziad
Tge manager not nice unfriendly and rude
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May 2022 by Robert S.
If you can avoid using CITIbank, do yourself a favor and look elsewhere. Their (888) Customer Service (oxymoron) representatives will provide you with a different answer every time you call with the same question. You'll get an apology once you are finished with explaining the issue, but then at the end of their apology, generally, it's that "I misunderstood their representative." They do, however, provide excellent lip service with no follow up. Recently, I had an issue with my autopay date. I changed the date and paid the account in full. I was told my card would not be released for use until May 25. . . and today is May 17! With today's technology, waiting 8 days is unacceptable. Go to another provider who understand customer service. It certainly is not CITI bank.
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April 2022 by Lee Stockdale
Withdrew a hundred dollars from this Citibank ATM Friday morning and one twenty dollar bill, we just discovered today, Wednesday, was counterfeit. How can a bank not know that? How can I get reimbursed my twenty dollars?
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March 2022 by Vorg Z.
Really useless service here. I needed a form filled out regarding my CITI bank accounts (how much money i got, how how long my account has been active, etc) and the staff just brushed me off saying they dont fill that out, i would need to go to some other branch. I told them I've done it before, every year actually, and she just sighed and said "fine". After that sigh i just took my form and walked to the Canal st branch where they did it no questions asked. People at this branch dont like doing their work, they just like to stand around. If you can, walk a few blocks to the Canal branch.
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March 2022 by Emma Jun
All companies need to cut ties with Russia! No war. No nukes
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October 2021 by Smith Q. J.
The future is the worst. Someone apparently set up a credit card account at Citibank under my name. (First off, more than ever now I've had to give my social security number to countless places, doctor visit to a foot doctor because of callous feet? Doctor visits didn't always need your number, now they do, always. Renting a 50 dollar tool? Same thing.) So I go online and also try to call Citibank to fix this. Hilarious prank. Great torture. Something similar happened to me before the year 2000 and I just called, waited on hold for 2 minutes and cancelled it. Not now. You can't even chat with anyone unless you have an account and a credit card number, which I of course didn't have. So the process of me fixing this was calling numerous numbers for hours and talking to robots that couldn't help me. Then when I finally get someone, and yes they do help, kind of, but can't finish resolving it until the next day because the place they need to resolve it with isn't open. But instead of them finishing their job and calling tomorrow when they're open, I have to wait on hold forever and call back tomorrow myself. When I asked why they can't just call tomorrow, instead of me going through all of this agin, they couldn't give me an answer, or at least a logical one. They aren't open now..." Right but can you make a note to have someone call tomorrow? "We can't do that sir." Why? "That's not how it works..." It's not how it works? So you finishing your task is now my responsibility? Citibank, great idea. Why don't you require people to sign up for accounts in person always? Then if someone does this you have and know your criminal?
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February 2021 by J L.
This branch makes me feel that the $ in the account doesn't belong to me. I understand there are security precautions, but some of the information they say and ask is just ridiculous.
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January 2021 by Michael F.
Citibank has been my bank for 23 years. Citibank has outsourced technical support to the Philippines. Citibank is now providing third world technical support to save a buck while taking jobs away from world class first rate American support engineers who provide superior service. I spent 2 hours between Citibank customer support and Citibank technical support and they were not able to uncheck the boxes. Phone conversations and online chat occurred today during normal business hours on a wednesday 01-13-2021from 1 PM to 3 PM California time. Technical support hangup on me multiple times.
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November 2020 by Naiara Mendes
Absolutely the worst service in my life! The woman in the cashier doesn’t understand English at all. If this is a ONLY CHINESE speaking place please put a sign to avoid the other people to waste their time. I am completely frustrated and my card is missing! How can you go to a bank and not be able to solve your problems!!!!!!?????? I’m ready to cancel my account on Citibank because this is unacceptable
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October 2020 by M T.
This review is for Citibank's banking website. Constantly freezing and asking me to sign on again later. Can't get any tech support. The CHAT feature is of no help. Frequently, I have to go to the physical branch location to get my account straightened out or make my transaction. The whole point of online banking is to save time and not have to go into a branch. If this website problem continues, I will switch to their competitor, Chase bank, which is right next door to this Citibank location.
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October 2020 by Alex zhang
Service is poor and some service personnel are racially discriminatory
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September 2020 by Ziliang Tang
Ur fling phone system can never connect to the bank I want.