Citi

Most Recent Comments

• February 2024 by Des O
  Pleasantly surprised by the service here. The lady at the reception and Ganessa are very helpful and speedy in getting things done. Very professional unlike other banks that I’ve experienced.
• September 2023 by Joy Chen
  I am a long-time Citibank customer. Citibank offers better CD rates than other retail banks, and usually I can count on their customer services to resolve issues for me whether it's on phone or in person. The customer care from this location has been so far good to me and my friend.
• September 2023 by William Lando
  Avoid this specific branch and Mr Michael. The citi is a good bank but this branch is horrible. Michael is rude, things he knows it all and when you point out what his mistake was, he is incapable of accepting a mistake.
• September 2022 by Alexxx Hernandez
  The best and efficient staff I ever had in a bank…but a special thanks to Mirlaziz Maksudov and Birane Thiam for the help we got… 100% recommend this branch
• November 2021 by Nicole Kunst
  Love this location, Darlene is so very sweet and helpful!
• June 2020 by Safi Aiken
  Avoid Elsa at all costs. She put incorrect info on my credit application, and after saying she would fix the issue, she just stopped responding to my emails and the issue was never resolved. She should not be working in customer service at all.
• January 2020 by Carlos B.
  I often go to this location of Citibank on 5th Avenue near Union Square and find the staff very helpful and nice. Congratulations to Leslie, Henry, Darleene and all other tellers.
• December 2019 by hazel green
  Brenda is a brilliant branch manager
• October 2018 by Michael Glorioso
  The most efficient pleasant banking experience I've had that involved a complicated problem. Birane quickly resolved.
• July 2018 by Zhao Jing
  I didn't know others and have no any business connection with this bank
• January 2018 by Optima Rep
  In February 2017, I went to a Citibank branch to apply for a HELOC as my third lien. The loan officer and his manager who helped me were Rajindra L Kumarage (Raj) and Brenda McRae. I informed them I currently have a mortgage with Nationstar Mortgage and a HELOC with HSBC I signed on October 2015 that has a clause I may not close it within 3 years during the withdrawal period. If I closed it sooner, I would get charged an early termination penalty. I told them I didn’t want to close it early to avoid the early termination penalty. I would use the Citibank HELOC to pay off my HSBC HELOC and keep it open with zero balance. Raj said that he understood and not to worry about it. He said I could keep my first HELOC with HSBC open as inactive till the end of the withdrawal period. So, I agreed to submit the HELOC application with Citibank on 2/17/17.
• January 2018 by Michael R.
  I have Citi "Priority". On the phone now for 20 minutes trying to reach a human. Terrible customer service.
• October 2017 by Ransis Pina
  Bad experience poor staff , came in asked to be helped , sure no problem have a seat , Ok no problem , I literally sat for 20 minutes and watch while others were being helped ignoring what ever I came in for . Sure I came in with my work clothes so I was not as presentable as others at the time . That's no excuse for the staff to take my concernes not they're priority . I use this bank for every transaction I make I. My day to day life . I feel like changing banks just because of how incompetent they are to minority's but brilliant for the rest . If it had no stars I would of gave them that .
• August 2017 by Joe Cataudella
  All smiles, but zero knowledge. If you think going direct to your branch will get you more help, get ready for a surprise. Guess it's easy to get a job at a Citibank these days. The qualifications must be simply to memorize "how can I help you?" and "thank you for being a citibank customer".
• June 2017 by Johan Yang
  In February 2017, I went to a Citibank branch to apply for a HELOC as my third lien. The loan officer and his manager who helped me were Rajindra L Kumarage (Raj) and Brenda McRae. I informed them I currently have a mortgage with Nationstar Mortgage and a HELOC with HSBC I signed on October 2015 that has a clause I may not close it within 3 years during the withdrawal period. If I closed it sooner, I would get charged an early termination penalty. I told them I didn't want to close it early to avoid the early termination penalty. I would use the Citibank HELOC to pay off my HSBC HELOC and keep it open with zero balance. Raj said that he understood and not to worry about it. He said I could keep my first HELOC with HSBC open as inactive till the end of the withdrawal period. So, I agreed to submit the HELOC application with Citibank on 2/17/17. I filled out the application asking for $150K HELOC. Raj submitted my application on the spot and spoke with the loan processor on the phone and approved me for $130K HELOC which I accepted. After sending a lot of documents back and forth, six weeks later I received the approval letter and loan agreement (AZTECH) for $75K although my financial information did not change from the day I submitted my application. I wrote an email to Raj asking why the amount was changed and he contacted the loan processor. Two weeks later, the loan processor, Ashley E. Mcmillan, approved me for $100K. I agreed to it and she sent out the updated approval letter and AZTECH. I received the approval letter dated 4/11/17 and three AZTECHs I needed to sign and have my Co-op board sign as well. My co-op building, 5 West 14th Owners Corp, requires a $350 application fee for HELOCs application. I submitted the HELOC application with the $350 application fee to my co-op. I got them signed and gave the signed AZTECHs to Raj. This was supposedly the last step before scheduling the closing. However, Ashley kept asking me for more documents, one at a time. I had provided all the required documents that she requested prior to the issuance of the approval letter and AZTECH which took about two months. If they weren't sufficient, she should have requested prior to issuing the approval letter and AZTECH. On 5/8/17, she said the proprietary lease I had provided was incomplete. Shouldn't she review it at the beginning of the process? Then, she requested for the original which I don't have (finally, she was okay with just the copy). On 5/9, she said my mortgage loan number didn't show the entire number; Clearly she never reviewed my documents I had submitted before. On 5/10, she still said my proprietary lease was incomplete. I finally got the complete one and sent it to Ashley. On 5/15 Ashley requested another thing. She asked me to sign a document allowing Citibank to request a payoff statement from HSBC and close the account. I refused to close it as I already told Raj and his manager the first day I applied for the HELOC. They assured me it would not be a problem and I could keep my HSBC HELOC open as inactive with zero balance. On 5/19 Ashley emailed me to inform me that my HELOC application was denied. I have spent my time, energy, and frustration for more than three months to keep up with their never-ending requests and paid a $350 application fee to my co-op only to be denied even after they issued the approval letter and AZTECH. Citibank failed to disclose that I MUST pay off and close my first HELOC with HSBC. Neither the approval letter nor the loan agreement (AZTECH) said that I MUST pay off and close my HSBC HELOC as one of the requirements. Citibank mistreated my application while finding “excuses” to deny my application after more than three months playing with my emotion, time, energy, and money. This is entirely unacceptable and I am completely dissatisfied with this situation. I want Citibank to at least reimburse me the HELOC application fee of $350.00 I had paid to my CoOp.