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February 2024 by Yvonne Waldemar
Only 2 bankers working at this very busy branch in the heart of Harlem. Most days only 1 of the 2 bankers is at work. Even with appointments you have a long wait. It often takes over 2 hours to get banking services. The single star is for the bankers who try their best to work under these awful conditions imposed by a bank who refuses to uphold their responsibilities to depositors who are hacked, despite FDIC Insurance.
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February 2024 by Nick Gordon
I just watched the bank branch manager assault a woman by striking her on the head and when I told her she was not legally allowed to physically touch someone she then said "come here and get yours" which is her way of threatening me that she would attack me also. But yet when I have to call the "customer service" line for the 39th time in one day cause every single transaction locks my account (except for the transactions someone else makes from a foreign virtual wallet that is not mine) and I can't say a single curse word even tho I've yet again been humiliated in a line of people trying to pay when I have the money yet Citibank refuses to allow me to use it. Girl bye.
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July 2023 by M K
Used atm
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September 2022 by Alexxx Hernandez
If I could give 0 stars… this branch and the manager is a garbage… very unprofessional… they should permanently close… he treat to customers like he’s doing a favor.. stay away
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April 2021 by nycblackgirl
Visit this location occasionally to use the ATM machine and everytime I do there is a homeless person sleeping in the lobby, floors are dirty and trash everywhere. Overnight security is needed here.
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March 2021 by naturalqueen76
Visit this location occasionally to use the ATM machine and everytime I do there is a homeless person sleeping in the lobby, floors are dirty and trash everywhere. Overnight security is needed here.
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March 2021 by Felicia
Visit this location occasionally to use the ATM machine and everytime I do there is a homeless person sleeping in the lobby, floors are dirty and trash everywhere. Overnight security is needed here.
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November 2020 by Gavin Williams
This branch refused to be accommodating to my needs and wants. I was down and out of my identification and lost my card due to a tragic event. In between working two jobs I came to this location which is my home location for help. All I needed was $20 withdrawn from either one of my accounts which is in good standing. I’ve been a loyal customer for over 10 years which wasn’t acknowledged at all. The teller said they couldn’t withdraw without an ID. I asked if there was any other way to verify me and they said no. That was not true since they have many other ways to verify my account. I have been in this tight situation before and was able to be helped from another branch. I knew my pin and everything else on my account. I also had the app. After asking the branch manager, I still wasn’t able to be helped. The branch manager seemed very inadequate in stepping up to the occasion for their position. I expressed that this was a pandemic so to propose the validity of a physical ID is inconvenient. I had my passport on my phone ready to show but even that was not enough. The branch manager failed to even attempt to help out and stuck with what the system needed and wanted, as opposed to the human being in front of him in need of help. The proposal to overnight a new card was not what i needed. I gave the teller my social security number and she was able to pull up my account. I realized a service was about to be done on my account without any other form of identification. This was the moment that proved I could have been serviced ,but the branch refused to specialize in my individual need at the moment. I asked the teller to pause and I asked the branch manager for his business card. On the card it said Pascal Pierre “Branch Manager” and underneath the title it said “Vice Persodent” the fact that there was misspelling on a business card of the word “President” raised even more concerns. There was no apology and he looked very much confident in not accommodating to me as an individual. Hopefully, this branch is able to assist individual needs especially through a pandemic. The branch manager missed the talent for exceptional customer service and doesn’t seem connected to unexpected circumstances that may arise. I look forward to hearing an improvement. I would like to be confident that this branch is able to recognize me as someone worthy of exceptional service.
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November 2020 by Gavin W.
This branch refused to be accommodating to my needs and wants. I was down and out of my identification and lost my card due to a tragic event. In between working two jobs I came to this location which is my home location for help. All I needed was $20 withdrawn from either one of my accounts which is in good standing. I've been a loyal customer for over 10 years which wasn't acknowledged at all. The teller said they couldn't withdraw without an ID. I asked if there was any other way to verify me and they said no. That was not true since they have many other ways to verify my account. I have been in this tight situation before and was able to be helped from another branch. I knew my pin and everything else on my account. I also had the app. After asking the branch manager, I still wasn't able to be helped. The branch manager seemed very inadequate in stepping up to the occasion for their position. I expressed that this was a pandemic so to propose the validity of a physical ID is inconvenient. I had my passport on my phone ready to show but even that was not enough. The branch manager failed to even attempt to help out and stuck with what the system needed and wanted, as opposed to the human being in front of him in need of help. The proposal to overnight a new card was not what i needed. I gave the teller my social security number and she was able to pull up my account. I realized a service was about to be done on my account without any other form of identification. This was the moment that proved I could have been serviced ,but the branch refused to specialize in my individual need at the moment. I asked the teller to pause and I asked the branch manager for his business card. On the card it said Pascal Pierre "Branch Manager" and underneath the title it said "Vice Persodent" the fact that there was misspelling on a business card of the word "President" raised even more concerns. There was no apology and he looked very much confident in not accommodating to me as an individual. Hopefully, this branch is able to assist individual needs especially through a pandemic. The branch manager missed the talent for exceptional customer service and doesn't seem connected to unexpected circumstances that may arise. I look forward to hearing an improvement. I would like to be confident that this branch is able to recognize me as someone worthy of exceptional service.
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July 2020 by priscyla martins de souza
the service takes a long time, there is always only one attendant and many people to be served, including elderly people, have to wait in the sun because as we cannot enter the bank and there is no protection from the outside. I find this a great disregard for customers who choose Citibank services to make their financial transactions. I know that due to the COVID-19 problem, we have to adapt, but I also think that the bank has to adapt to its customers.
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June 2020 by Kenneth M.
Citibank is the worst bank I've ever had because every time I make a check deposit it takes a week to get my money and my check cleared the next day and it's Wednesday and I made a deposit last Thursday and I can't pay my cable bill and last month I paid my rent late and I'm never late paying my rent except this is Citibanks fault so stay away from Citibank
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February 2020 by Charlotte D.
OMG fix the door! It's been broken for weeks! Can't open from the outside - can only get in when someone from the inside opens
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November 2019 by Wolfgang Schulze
Was there yesterday with the intention to open an account. There was a long line from the teller windows all the way to the entrance doors. I felt like I had walked into a Postal Office! Only a single banker was working the desks with longer transactions. After waiting 25 minutes with zero progress on the waiting list I cut my losses and walked out. Highly unprofessional and understaffed. This would not be happening if this branch were on the Upper West Side.
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October 2019 by Kwame S.
Came here to open and checking account. Our customer service representative was very nice and helpful, and thoroughly explained why the process takes so long. I was a little surprised that the bank does not have walls between the stations. I pretty much heard everything that two other customers and another Citibank's agent were discussing. I thought it was pretty strange that that only two folks could open accounts. There was another person working, but she pretty much sent customers to one of the two other agents. For the 45-minute wait to see some, I did not see her help any other customers. It would definitely help to have more tellers and customer representatives working, especially during lunchtime.
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February 2019 by James R.
I have had nothing but great experiences at this bank and I am resident of this neighborhood. Lilian and the other bank employees have been professional, courteous, and extraordinarily helpful in every aspect of my banking experience.