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January 2024 by Susan S.
Citibank moved from the East side of Broadway to the West at 96th. They did a high end slick design inside which masks the fact that they have reduced the number of tellers from 4 or 5 to 2 and often that 2 is 1. Each time I've been there since they've opened to do banking I have waited 15-20 minutes on the line. Today I relented to the machines which were all full of people banking. One machine gave no receipts. My simple transaction turned into a 30 minute foray with frustration. I am a long time Citibank customer. But I will not remain one with this new mode of business which is removing tellers and underserving clients. Many of the customers being served by 1 or 2 tellers have banking problems which take much time. You can no longer make a simple transaction best done with a teller on your lunch hour. So much for working folks. After so many long waits I will not be banking at the new 96th Street branch. I'm thinking I will not do business with any bank that is switching to the self checkout method which is basically what it seems Citibank is doing.
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May 2023 by NYC Guide
Frances was helpful for the notary. The banks lobby is 90s style clean with plenty of atms. Aka no vagrants!
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December 2022 by jose fernandez
My Citi bank card its damaged and the chip or the parts where we swipe is not working at all. Today 12/02/22 when to take some cash out and the way the staffs looked at me was uncomfortable. I feel like i was doing something wrong when the only thing i need was my moneys to paid my bills. I currently a General Manager from a Restaurant around the area and they way the guy call “Manager “ handle the situation was not the right one”. Also this bank dont use the Tap option them why have it on the card if we cant use it. Stop making people feel like they are criminal and are doing bad things .All I need was my money, the money that i earned working hard. You guy should learns about Hospitality, look it up and teach your self about it.
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November 2021 by David Black
Citibank let’s you know you’re overdrafted after they’ve charged the fee.Four separate ‘customer service’ reps also told me that they’d fixed a fraud alert problem to restore access to my account. None of them actually had and I was stuck without access for two days.Never again. Switched to Chase.
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December 2020 by Peiron - Patino
I made a deposit at the ATM. The ATM had a technical issue and the amount was not reflected in my account. I got a receipt saying the money couldn´t be returned because of a technical issue and that´s it!I asked for assistance in the office and they were unable to do nothing to assist me. They called to the same number I have in my card. That was all the help I got. I week later I´m still waiting for a call an email or a credit back in my account while the open investigation proves I did the deposit.The service in this office is just terrible. They are unable to help and solve any single issue.
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December 2020 by Jose M. Boucourt
Not this location. But I get my Diamond Preferred card and I don't know why the card got blocked. Now they said I need to wait 7 to 10 business days to receive a letter. Then call again and provide the information in the letter.That way to handle this is one of the reasons to not get any card or account with Citi again. Besides this, worst costumer service ever.....!!!!!
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July 2020 by Rosa Patino
I made a deposit at the ATM. The ATM had a technical issue and the amount was not reflected in my account. I got a receipt saying the money couldn´t be returned because of a technical issue and that´s it!I asked for assistance in the office and they were unable to do nothing to assist me. They called to the same number I have in my card. That was all the help I got. I week later I´m still waiting for a call an email or a credit back in my account while the open investigation proves I did the deposit.The service in this office is just terrible. They are unable to help and solve any single issue.
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July 2019 by Oscar Soria
You think going to a branch to sort out administrative issues with the bank will ensure personalized attention that would lead into a solution? Think twice. Because although they're very nice people and the treatment is OK, they rarely solve any issue. When you lost faith in their (pretty poor) phone banking and in their online service, you might think interacting with actual human beings would sort things out. Well... no. I still receive notification on my old address, despite many times asking them to correct the record and putting my current address, they still can't sort out my online banking profile (which I can't access, although I don't miss it because the website is not friendly at all), they don't understand the meaning of the weird language of the notifications issued by their own bank. On top of that, the bank owe me money and I can't effectively claim it because the endless paperwork behind and I always get the phrase: "call the bank, have patience". So... if you want to waste your time and leave the branch in the same state as you arrived, with your banking issues unresolved, then that's your branch.
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December 2018 by Vaitiare Raymond
I banked there a few times whenever i am in the city... i am from long island. Much appreciated professional and outstanding service. The branch manager is a very nice gentleman.
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November 2018 by Gladys Davila
Wouldn't cash a check because I don't have a debit card with them. However I do have a credit card but the teller said they only cash checks for debit card customers and sent me to the 96th street location
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October 2018 by Patricia Peterson
Had an excellent experience with the teller, Jazmin, who seamlessly handled an international wire transfer. You can feel this is a well run branch with professional and polished staff. A wonderful experience.
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November 2017 by Adrian R.
Place is clean employees are courteous. Never has a line when you're taking out money or depositing money. The tellers are awake and uplifting to work there.
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November 2017 by richard Bookstaber
It is nice to have a bank branch on the Upper West Side like this, one that is not taking up half the city block. It feels like part of the neighborhood.
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September 2016 by Andrei M.
The staff is extremely attentive and was trying to help me as much as possible when I came in with my problems.
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August 2016 by Josie S.
I have been a Citibank customer for over 15 years. This branch has the worst service I have ever experienced. My husband and I tried to open a joint account here (he was not a Citibank customer previously). It took three tries with two bankers here to open our account. Our first try was rejected because we apparently did not submit the correct paperwork, even though we sat with a banker for almost an hour. After the third try, we finally were successful, we thought, until we found out that we had actually opened TWO accounts. In the end, I had to call telephone customer service to sort out the mess. I also tried to close a CD account at this branch. Neither the teller at the window nor the senior vice president who met with me were able to execute this transaction. But an hour later, a telephone service representative was able to do it in 7 minutes. This branch is very poorly managed and the staff seem to struggle with routine operations.