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December 2022 by Jose Negron
The most helpful bank tellers and bankers I’ve dealt with many however the tellers here are always eager to solve my problems or request.Thank you all @ 72nd street CITI BANK.
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October 2022 by Ashley D.
This is the worst location I have ever been too. Waiting in line for over 30 mins just to speak to a teller is ridiculous. They're rude too! They think everything is a joke! I went in to withdraw money from my account and when I told the lady at the counter - I believe her name is Tiffany - she gave me attitude. She looked at me like I was crazy! She was rude and needs to fix her attitude. I get it you can withdraw money from the ATM but I've always had issues. I also don't want to get robbed! Don't ever come to this location ! They don't take you serious ! I highly do not recommend this bank!
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December 2021 by Pett O.
Don't work with this branch. I was their client for 4 years, and I can tell that this place is a mess. They stole 7,000 USD from my accounts with faked checks, that were not even using my name not my signature; and they never paid it back. The City bank model is really nasty. The employed relate to the master organization through a customer service, so they literally have no capacity to help you in any way. The branch manager is totally useless. They are just a bunch of sales people trying desperately to sell you financial products to get their commissions. But the are not there to help you in any way, neither they could if they wanted. Don't use this bank.
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October 2021 by Olga Sharkova
Lovely workers slow but friendly
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May 2021 by Dan BarHava
I just had the worst and rudest experience I have had in Citibank EVER.And that is saying something, since I am a costumer there for more than a quarter century.The teller actually did not pay attention to me, and when the teller did, it was to make me feel as if I did something wrong, and / or I was at fault.I now know who to avoid next time I go there, fortunately, I have had many great experiences there and the memories of those experiences will help lift my spirit after today's ordeal.
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April 2021 by Arthur Mszanski
My Citi checking account got hacked 3 times this week. This Bank has zero security policy in place to protect your money. Worst service ever. Someone hacked my account 3 times this week $500 each time.. It’s taken Citibank rep two hours to block my account and my account is not even blocked yet. In fact as I’m sitting here we have been on the phone 4 times and no credit refunded back to me and the block is not done yet. I’m at the W72nd Street Citibank in Manhattan.
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October 2020 by nyc ttocs6973
Attentive team, expedient, professional and entirely on point.
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June 2020 by Amy B.
Have to say - Citibank on 72nd st. UWS has got lovely staff! Andres helped me today and I would like to say that he was professional/kind/smart and helpful. Also - very patient! Thanks Andres! Citibank is lucky to have you.
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May 2020 by Foni Keltto
As mentioned above . Monir Islam , profesional work. Helpfull , polite. Anything you can always ask him.
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March 2020 by kofi adu
Mr Islam has make my day. He is the. Best of the mos
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February 2020 by niamba Souleymane
Citi Bank on Broadway 72 ,I meet one of the best personal banker:Monir islam.He was very helpful and professional, anyone get there try to see him he will do his best for you. He cares for you and don't look at you as client perspective, rather a family
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January 2020 by Kent L.
Citibank has a growing reputation of poor customer service, but this one is an exception! Almost always I can walk right up to the counter; no waiting in line. The tellers are knowledgeable, quick, and friendly. I try to go out of my way to get to this branch. Five stars!
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December 2019 by Freddy Kohn
I was very impressed with Monir's manner, attitude and knowledge.
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December 2019 by Idrissa Kabore
I went to Broadway 72nd Citibank branch. Monir was very helpful. If any one visit this branch. Go see Monir on the second floor.
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December 2019 by George Lipsker
Monir Islam was enormously helpful with my accounts, highly professional, and a pleasure to work with!
