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October 2023 by Mau Calm
No teller at 2:03pm ??♀️
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January 2023 by Giovanna
Diane was super helpful in everything I needed. Great service.
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February 2021 by Jayne H.
Haven been trying all day to speak to someone about opening up a safe deposit box but they don't answer their phones!
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August 2020 by Jewelry VintageDesigns
I'd give 0 Stars if there was an option. Not responsive, not willing to help, I have no idea what is the reason those consultants even sit in the branch all day long. Zafar Khaqan who supposedly is an advisor and a point of contact doesn't even respond to e-mails. AI call systems is a much better help even comparing to these humans.
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April 2020 by Susan L.
Due to the coronavirus situation, the hours at this branch have temporarily been reduced: 10-4 on M-F.
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January 2020 by Todd Idonthaveone
Trying to get through to the bank through their telephone AI is horrendous. Loop after loop to avoid answering your call and saving money in return. I almost always have to walk to a branch just to speak to a human.
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November 2019 by Yanxin Wang
worst service
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June 2019 by 簡嘉慧
Terrible service.
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May 2019 by erbo bock
I have no idea why anyone would be dissatisfied by the customer service in that branch. I walked in there 7 years ago as a d*** European citizen trying to open a U.s. account and still present day, this branch gives me top notch customer service every single day!
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February 2019 by Viviann L.
Decent Citibank, pretty big and a from ATMs. Clean and nice building. Sometimes there's a security guard there and if there is the door usually isn't locked but if there's no guard the door is probably locked and you need to swipe your credit card to get in like other locations. A pretty convenient location, as it is a couple blocks away by walking distances to the 7 train and orange subway line. By Bryant Park so it's nice too. Just at the corner and not hard to find at all with the building being glass windows and blue Citibank advertising billboard around it
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February 2019 by A.J. Ojeda-Pons
We even got
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November 2018 by Kara Lam
Even though this branch closes at 5:30 don't expect anyone to pick up the phone after 5:00pm. You can hear the employee manually pick up and transfer your phone call to voicemail, this happened a couple of times. Terrible service.
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June 2017 by Anise LeAnn
safe ATM
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May 2017 by Denise Riedstra
I have dealt with Pashko and he has been extremely helpful and pleasant
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May 2017 by Green Fu
Dislike