-
November 2022 by Rachelle R.
I found everyone at this branch so very helpful and understanding of the issues I was having with my father and his dementia. I am thankful for the assistance and compassion with dear old dad. I did open an account so I could link it with my fathers but the online banking was so buggy and no one at the bank nor customer service could figure out why. I was unable to create an online account, unfortunately after weeks of issues I decided to save myself the hassle and cancel. Otherwise I would have given 5 stars.
-
May 2022 by Joscelyn E.
By all means, do not bank at Citi!!! This bank has the worst customer service. The people that work there tell lies just to get you off their phones. I made a deposit into my account for a check that I received as a settlement. They blocked all of my accounts because they thought this check was a fraud. They blocked me from accessing the app and their website. I had to call them multiple times to resolve the issue. Each time I called, I was on hold for at least an hour. One of my calls lasted 3 hours including the wait time. When I finally spoke with someone in their fraud department, he told me he cleared the block and everything will be back to normal in 10 minutes. I waited an hour. When I tried to access my account, I still could not. I had to call back and be placed on hold. I am currently making the call at the moment. I have been on hold for 45 minutes now. This is totally unacceptable for 2022. Each time that I did speak with someone they were rude, unempathetic, impatient, and told lies. As soon as I do get access to my account, I will switch banks!!!
-
October 2021 by Graycie K.
What a terrible branch. In fact, the entire customer service at Citi is horrid. Please don't cause yourself frustration and headaches. Find a different bank. The service is incompetent and atrocious. So very disappointed. I'm closing my accounts and going to a different bank.
-
November 2020 by aliriza cakir
Citi Bank have worse customers service ever I see in my life. You guys have to educate to people whom is working for citi bank.you guys keeping my money over 1 month. I am not receiving my card nor I can get my money back. Shame on you citi
-
February 2020 by Eric S.
I just finished speaking to a supervisor at Citibank because they sent me an offer where I would get 65,000 airline miles if I spent $4000 within four months and it's three months in and they're telling me now that because I had this card two years ago that I don't qualify for the offer anymore. They're telling me I should've read the fine print which I certainly didn't see and probably required a microscope to find! I told them that they shouldn't be sending out promotional material to customers and then have them accept the offer and get a credit card and spend $3000 and then tell them that they're not getting the promotion that was offered. Very annoying!
-
October 2018 by Annie H.
This Branch doesn't know what "customer service" means. I used the ATM to deposit some cash, the machine took my money and spit out an error message saying it could not deposit nor return my money and that I needed to call a customer service line. I went into the Branch and spoke to a teller who said she could not help, so I asked for a manager who also said the same thing. She said they were unable to access the ATMs and I needed to call the number on the receipt to file a claim. 1, I don't understand why in Branch employees, even a manager, could not access an ATM in their Branch. 2, If this was indeed the protocol, the Manager should assist me by sitting me down to call a service line, instead of me calling myself, going through a bunch of prompts and being put on hold with a CSR somewhere in Midwest America. I had to call twice because the first CSR hung up on me. In total I spent 30 minutes on the phone with a rep because of all the prompts and back and forth. The CSR told me that they can put a provisional credit onto my account but that it would take 10 business days -- so you mean this ATM issue will not be resolved within 10 business days?! What is the point of a provisional credit? I have been a loyal Citi customer for well over 10+ years with checking, savings and Credit Cards. I will be closing all my accounts once this ridiculous ATM fiasco is put to rest so they can no longer hold my money hostage. BTW - it is now business day 6 and I still see no provisional credit, no actual deposit, no official notice in the mail, no contact from this incompetent Branch nor from Citi as a whole.
-
December 2016 by leena sinha
Have no response to my emails - Not received a debit card yet!
