-
September 2023 by Alex Sacchetti
Worst financial experience ever.
-
June 2022 by Noel Vargas
one of the worst customer service in the banking business, stay away from this company, they loose documents, cant get them on the phone and when you do they are totally confused.
-
March 2022 by Marianne Gordon
Horrible customer service. All my accounts are locked. Not an international bank.
-
March 2022 by Susan Bruno
Waiting for info for an hour on phone! I want to pay my CC billI need a place or a phone# to call it in!This Bank really is Worst than any one of the.sSo happy I never went with them!!!!
-
February 2022 by MF Chapman
Do not use Citizens Bank for anything. They lost documents over and over again and could not get everything together for our closing when they had more than 3 weeks notice. Furthermore, their online website doesn't work consistently. I have tried to get into my account multiple times and their software takes me in a loop so I cannot get my USER ID or password. Furthermore, they won't let me close an account even with multiple letters asking them to close the account. They won't take email or written documentation. What kind of bank is this? They continue to charge us fees we weren't told about. THIS BANK IS A JOKE! We can't wait until they sell our mortgage to a legitimate institution. We would love if we could close our checking account rather than keep incurring fees. We have been trying for 6 months with no response.
-
September 2021 by Amy Silino
Do not use Citizens for banking or mortgage. Have a mortgage with them on auto pay since 2015. Suddenly May 2021 we can't pay our mortgage. All payments are reversed. Payments are coming from our Citizens Checking Account, which they forced us to open with the mortgage. Concerned about staying current, we transferred over $3,500 from the Citizens Checking to the Citizens Mortgage, which was shown as removed from our checking account but was NOT credited to our Mortgage. We spent hours and hours on the phone, only to be shuttled between Banking and Mortgage departments. No one could explain or help us. Finally, they said that we changed the account number on the Checking account, which the online banking portal does not allow a consumer to do. They promised us a call back, which they did not honor. Do not do business with this company. They are crooks.
-
September 2021 by Amarylis Rospigliosi
Recently closed on HELOC, can't access funds to save my life :( every time I try to speak to a human being I get another automated message. When I was applying I got called even on a Saturday. Can't even get through to actual branch.
-
September 2021 by H Dolce
The worst bank experience I’ve ever gotten
-
June 2021 by Amy Madonia
Do not use Citizens for banking or mortgage. Have a mortgage with them on auto pay since 2015. Suddenly May 2021 we can't pay our mortgage. All payments are reversed. Payments are coming from our Citizens Checking Account, which they forced us to open with the mortgage. Concerned about staying current, we transferred over $3,500 from the Citizens Checking to the Citizens Mortgage, which was shown as removed from our checking account but was NOT credited to our Mortgage. We spent hours and hours on the phone, only to be shuttled between Banking and Mortgage departments. No one could explain or help us. Finally, they said that we changed the account number on the Checking account, which the online banking portal does not allow a consumer to do. They promised us a call back, which they did not honor. Do not do business with this company. They are crooks.
-
June 2021 by Shaun Bertin
The absolute most horrible customer service I have ever dealt with.
-
June 2021 by Alex Trochut
Worst service ever. Total waste of time, getting documents from a soviet union kgb branch would be easier.
-
June 2021 by Deepa B.Montanez
WORST EVER!
-
May 2021 by Sandy Teel
Citizens doesn't even deserve a rating of one. The most horrible customer service I have every experienced. No one can help-all I get on the phone is how sorry they are, but they are backed up and the system "needs to be updated"(they've been saying that for months on my mortgage information). I have had no resolution to my issue for six months. If I had any control over who has my mortgage, I would move it.
-
March 2021 by Dave Smith
This is the worst company I’ve ever dealt with. Never have had an issue with a lender before and I own a pretty large business. Will never use them again for a loan
-
February 2021 by Lucy Lu
Not just this branch. Citizens' bank's customer service is a very horrific experience. What a waste of time. You are put on hold forever on the phone each time and still doesn't get you to the person that can resolve issues. Wasted hours each time on the phone with reps, one issue was delayed for years and months and still cannot be resolved. Rarely leave reviews for banks but this is the worst experience ive ever had. Take your money and go somewhere else!!
