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January 2023 by Raymond Felton
This bank is the worst. The teller never knows what he’s doing and always makes a mistake. They won’t cash a citizens bank check over 2k without the managers approval but the manager leaves for an hour at a time right before closing. This branch is a terrible representation of an even more terrible bank.
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December 2021 by jacky huang
Jay and his team were great on helping me open up my account. I lived around the neighborhood, and since HSBC were so close to where I live, I decided to open up an account here. If any of you out there that wants to open a new account with HSBC, come in and look for Jay and his team were great, highly recommended.
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December 2021 by Marian Francis
I had an absolutely wonderful experience opening an account at this branch, and getting guidance on setting up and international account. Ella (Yi Min) is so patient and very knowledgeable. I would absolutely recommend anyone to come to this branch. Ruby helped my husband for his account, and he had an equally pleasant experience.
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December 2021 by Mengyin Xu
Fantastic customer service here! Good environment. Compared to other banks I only spend 15 minutes here. Ms. Min, Yi helped me a lot, she is professional, kind and make me feel like a billionaire. I appreciate all the staff and look forward to many years banking with HSBC.
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December 2021 by hiran Candappa
Ruby Doha, my premier relationship manager, went beyond the call of duty to help me resolve a long-standing issue. Her dedication and persistence was more than what I could expect. Friendly and professional service to boot – what more could you ask for?
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November 2021 by Ira Villar
I’ve been using HSBC for over a decade now and this is easily my favorite branch ever. The small team works well together and know each other very well. Big shout out to Ruby for being a great HSBC Premier Manager. She goes above and beyond to help each of her clients and does so with a sense of warmth that you get from a close friend. I highly recommend doing your banking here!
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November 2021 by Devin Jiang
The best banking experience I ever had. Ella (Yi Min), my personal banker, made my experience opening an account smooth and stress less. She is kind, patient, and very knowledgeable. She easily guided me through the process of opening the account and helped me set up the app on my phone. It is clear that the staff here cares deeply about their client's experience and I highly recommend opening an account at this branch of HSBC.
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November 2021 by Jim Jiang
Amazing banking experience. The bankers and tellers at this branch are incomparable to those at other HSBC branches and most other big banks. The best part of this particular branch is you get that small neighborhood bank feel working with the staff here. Only downside is that this branch is small. Staff and bankers here work efficiently to make sure you aren't stuck waiting.Everyone at this branch (especially Ella, my assigned banker) aim to please. Everyone at this branch aims to help solve problems and isn't pushy on promotions, unless they genuinely are not-to-be-missed. To be honest, this branch has raised my expectations on banking relationships.*HSBC in general wants a $5k balance.
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November 2021 by Kian Benjamin
Honestly - Jay, Rubi and Ella are some of the nicest people I've come across in the commercial banking industry. They attend to my every question and do so with good humour. They are professional, courteous, and somehow personal without making anyone feel uncomfortable. I sometimes wonder whether this branch is a figment of my imagination; an idyllic bank that, from the moment you step in, one feels at peace and taken care of. It's such a pleasant experience dealing with them.
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November 2021 by brendan Clarke
Great to see this new branch opening up in this up & coming neighborhood! This HSBC is a welcome friendly local business. Rubi & Yoko will help you open an account, cash a check, get a mortgage, or craft a financial plan. The staff make everyone who walks through the door feel special. Like the old branch on Grand Street, this branch is multi-lingual - Yoko speaks Mandarin & English!
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November 2020 by Ellyn Villar
Really friendly and efficient staff that go above and beyond to make sure you get the help you need. They are really eager to help, unlike other banks where they seem like they couldn't be bothered to talk to you.Jay helped us get some paperwork done when we had a requirement and he even found a way to get our information faster vs going through the system. Ruby was super helpful in assisting with our accounts and she was so phenomenal. Ella was helpful as well. Great team overall.
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November 2020 by William Clement
This new HSBC branch is a welcome addition to the neighborhood for business banking and the local community. If you have an HSBC account and have need for notary services, they're able to assist at this branch. Ruby and the whole team have provided great service since they opened. I never knew I wanted relationship banking until the branch opened with this team.