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December 2023 by Rebecca Pattiz
Clean Cut provided a quote, changed the quote after arriving (conveniently after ALL of our boxes were already on their truck) and then refused to finish the job when we wanted to discuss the new quote, which was about $400 more. Their movers then gave us a different quote -- another $200 dollars more than the number the owner, David, gave us. David told them the job was off, and they threw our boxes off the truck, against a wall. David refused to speak with us on the phone. He said we had misrepresented that we were on the 4th floor (we did not) and that we had more boxes than he estimated. Both of these things would have been apparent from the moment the movers arrived and should have been resolved when the movers arrived, not when the boxes were on their truck. We wanted to discuss any mix-up and remained open to paying more, which we made clear. But he did not respond to multiple text messages requesting to speak further before he abruptly cancelled the job (after suggesting he could call the police if we didn't agree to the updated quote?). The worst part of all, is that we were prepared to pay and tip the movers, who had already moved the boxes onto the truck, but David cancelled the job effectively stiffing his employees. We were lucky to be able to book Piece of Cake same day to finish the job, at a lower cost than Clean Cut quoted, with the same number of movers and same size truck. I am not sure what their business model is -- load things on to the truck, then provide a higher quote, and then throw boxes if you don't immediately agree to pay it? Definitely look for other movers -- this place is not professional at all.
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December 2023 by Paul McCartney
Wonderful experience with Zaid and James. They showed up on time in the middle of a rainy weekend. They somehow managed to get us into our new apartment without all our boxes getting soaked! Highly recommend :)
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October 2023 by Jorge Hernandez
Amazing amazing service! From the start both Josh and his coworker were really nice and got to work asap. Handled everything with care. I did not have to move a finger.
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October 2023 by Lennox David
Do not use! Terrible service. No shows on day of move AFTER receiving a deposit. Number is off. Unresponsive via email. Terrible service. Save yourself the money and go with another option.This was in 2022 moving from Williamsburg to Dumbo. I was with my girlfriend the entire time when your team no showed the called 12 hours later saying they had gotten into an accident but could not call us before then. Her initials are MW and it is an absolute lie that there have been no no shows since 2017
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September 2023 by Rena Mansi
Couldn’t have been any better! I had the opportunity to move to Florida with a two day notice and they were great and professional.
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August 2023 by rage
Had an amazing experience with Zaid and Michael. They were punctual and kept us informed throughout the day. David in the office was VERY responsive to every last minute question. Have referred them to friends and family. Won't use any other mover in the future.
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August 2023 by Allison P
I meant to review this last year, but… Worst movers I’ve ever used, only movers I’ve ever had that I would describe as lazy. They would bring 2 boxes to the truck and then stay there for 30-45 mins for no reason until we went and asked them to come back, they made a 2-3 hour max move take 7 hours, and they suddenly decided to go get food like 45 mins before my storage facility closed (despite being aware of the closing time all day) so I was almost not able to store my stuff. Boxes were also not stacked or secured properly on the truck, they ignored basic instructions (we suspected they were hanging out and smoking weed in the truck), put boxes of heavy books on boxes marked fragile, all of my boxes looked crushed even though the storage facility was only a block and a half away, I had to pick up things that toppled over and burst open in the truck with no help (literally zero help with anything the whole day), and they basically held some of my stuff hostage on the truck until I cash apped their “suggested” large tip for how long the move had taken. I was so tired and fed up with the experience at the end of the day that I didn’t bother trying to complain, but I ended up paying them like $800 to move a tiny ground floor studio into storage a block and a half away; the year prior, it only cost me $1200 to move from SF to NY (inclusive of amazing movers on both ends and trucking my stuff cross-country)
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July 2023 by omaira mansi
Thank you so much guys for making a very stressful move very easy for my family. Literally booked them last minute, super simple progress. Josh and his team came on time took all the beds apart. Within two hours my whole two bedroom apartment was empty. They were very careful with each item. Can’t wait to use you guys again!
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May 2023 by Adam S.
Always a great experience with this group. Have used them for three moves now, and will continue to! Accommodating, efficient, and affordable.
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December 2022 by Lisa M.
Initially ***** was responsive and professional. BUT after requesting an inventory of my items and claiming not to have received it……he basically ghosted us! We were trying to move during the holidays and he just went dark. Would NOT recommend. Ended up working with ***** ** **** Movers who have thus far been great!
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November 2022 by Katie Shapiro
SKETCHY COMPANY, NIGHTMARE EXPERIENCE - listen to the reviews especially if you have buildings that require COI - DO NOT USE THEM! There are many reviews that are similar to my story, seriously don't risk it!Story time :)I had used these movers 2 years ago and had a positive experience. I left a glowing review and decided I'd use them again for my next move.I booked them again thinking it'd be just as easeful as the last experience. It wasn't. In fact if I hadn't used them once before I 1000% would think this was a scam company that did not actually exist.To begin it's odd that they charge for COI's. I was newer to using movers in my last move so I didn't question it but I've learned its uncommon and there are many other moving companies that provide it as part of the fee total. Not only does Clean Cut charge for the COI service but they charge by the COI so I paid for 2 ($45 each.)They said the COI's would be sent 1-2 days before the move. My new building is pretty strict and had been adamant if they didn't get the COI by the day of the move they would not allow a single box off of the truck. I checked in with David (Tuesday) 3 days before the move to ask if he could confirm when the COI's would be sent. He confirmed they would be sent in the morning the next day. They were not sent at any point the next day. Thursday the day before my move. I received an email from David saying the COI was sent to the email address of the building I was moving out of. Another red flag is that they don't cc you when they (supposedly) send it or send a copy of it. I followed up asking if they had also sent one to the building I was moving into since he did not include that in his confirmation.By 3pm (3 hours of no response) I began to get worried as my move slot was scheduled from 8am-12pm the next day. I reached out to both buildings to confirm if they received the COI's. Both confirmed they received nothing.I spent the remainder of my work day (from 3pm to 6pm) on and off frantically calling them, leaving voicemails, sending emails, messaging on FB, and texting the provided number. No answer, no response. They don't actually have customer service, it's a phone message system. It rings once and goes straight to voicemail. They also have a FB message system that uses a bot so when it says "instant response timing" it just means the bot responds to send along your message, no one is actually going to respond.By 8pm I had no COI and no idea if they would even show up at 8am. Either way my building confirmed they would not be flexible about this and I would not be able to move in. I had taken the day off, all my belongings were packed, I was truly livid.At 8pm I found a last minute moving service with Dumbo Moving, they booked me in for 9am the following morning, charged me less, and got me 2 COI's (which were without added cost) by 7am the following morning. I was also cc'd on the emails with the COI's.My favorite part is that at 9pm when I emailed David to tell him I found other movers and to cancel my move slot for tomorrow - essentially to make sure they don't come in the case that was even going to happen, he responded 3 minutes later! He said "both COI's have been sent, I can resend if you would like, let me know." It's amazing how he became responsive the minute he realized he was losing hundreds of dollars.I lost $100 for the deposit and $90 for the imaginary COI's. Moving is expensive and stressful on its own, this company did a great job adding more stress and wasting my money.
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July 2022 by Wynter Lastarria
My partner and I used Clean Cut Moving in our most recent move per a friend's recommendation and we're so glad we did. The foreman, Josh, was so quick and efficient, while also being very careful not to damage our furniture. He and the other mover made sure every item was wrapped properly before transporting it, and got all our items to our new place from two separate apartments in under 90 minutes! We highly recommend them and will likely use them for our next move.
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July 2022 by Christine Thompson
I’ve used clean cut movers 4x - they are incredible, fast, professional, and quality each time. Josh has moved us twice and always goes above and beyond. I recommend Clean Cut to anyone moving and they’re always happy!!
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June 2022 by Monika Damle
Clean Cut Moving is amazing! They provided a reasonable rate, were very responsive ahead of time, and the move itself was executed perfectly. Carlos and his partner were amazing movers and I cannot recommend them enough. They faced less-than-ideal moving conditions (heavy rain) and unwieldy furniture, but did not complain once. They were very accommodating to any request we had and were easy to work with. Would seriously give them above 5 stars if I could!
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June 2022 by Abigail Jasak
We we're so impressed with Clean Cut Moving for our latest move from Manhattan to Brooklyn. We had never used a moving company before, and weren't quite sure what to expect. We originally chose Clean Cut Moving over other companies, because it was the most affordable and had good reviews. David was extremely helpful and communicative in setting up our move, and the foreman Josh and his team were so quick and efficient! We truly appreciated all of their help with our move, and would 100% recommend using this company!