-
March 2024 by Karina Zannat O'Connell
I ran in here in a hurry to check out the Tabby 26 and the sales associate (Chichi) was incredibly helpful, friendly, and sweet. She really made the shopping experience so much more fun in person and I ended up going with the quilted Tabby 33. I’ll be returning here instead of ordering online going forward. Also I knew flagship locations are always nice, but I was genuinely surprised by how beautiful every single floor was. There’s an atelier vibe for sure!
-
March 2024 by Erin Dallas
We were in town shopping and had a wonderful time. Until we hit Coach. We bought jewelry at Tiffany’s a couple of things at Louis Vuitton. They were so nice and accommodating at both stores.We went into Coach because my sister likes their bags. Everyone, except one male employee acted like we were bothering them. My sister basically had to chase an employee to ask about a bag. The salespeople acted like it was a bother to answer questions about the bag. There was no one else in there shopping on that floor. The clerks were too busy chatting with each other. Finally my sister said she wasn’t going to buy anything there because of their attitudes. As we were leaving, the nice male rep said, “I’m sorry you guys didn’t find anything upstairs”. I told him that we did but we weren’t going to buy anything due to the lack of service. He apologized and we left.We had just had a conversation about the people at Louis and Tiffany’s being so polite. Then Coach shot the day to hell.
-
March 2024 by Jean Valjean
I don't understand why COACH doesn't open a boutique in Paris identical to the one in New York?! Your 2023/2024 collections are excellent, now is the time to type! You have incredible value for money. ?
-
February 2024 by Lin Lee
A Coach Lovers Dream? ?! You gotta love Coach to appreciate. Clean, friendly, bathroom avail, bags, shoes & more bags, great for insta pics
-
February 2024 by Lucia Lomeli
I bought a great pair of shoes and the saleswoman was very nice and very friendly and patient with me Very competent advice
-
February 2024 by Jean Fontaine
I was given a pair of white Coach sneakers as a gift a few years ago. I only wore the sneakers a few times a year. The heel area of the sneakers has shredded and peeled apart. I have never had a pair of sneakers that have shredded in the heel area. I expected better quality from Coach. Coach refused to replace or offer me any credit towards another pair of sneakers.
-
February 2024 by H B
Always a delight to look at during Christmas season!
-
February 2024 by thatRudeiNK
Walking into the store felt like walking into a personal shopping experience. The staff was extremely helpful. I needed to do an exchange and the gentleman was able to help me right away. Walking upstairs to the men's section, I was greeted by the staff and she was able to walk me through each section explaining the current collection and the changes that they made for individual pieces. If I need anything from Coach I'll be sure to stop by here. The shopping experience was so comfortable, 10/10 for sure.
-
January 2024 by Victor H Noriega
Love the store, go every year. And every year the workers look at me funny cause of what I wear. They definitely need to train their staff in how to treat everyone the same. This year I had to take the bag I chose for wifey to the back register cause no one batted an eye for me. ??♂️. They gotta work on that.
-
January 2024 by Patryk Perkowski
Interesting collections.
-
January 2024 by Vicky M
I placed an order online and chose this as a pick up location. During my short visit I looked at a few bags and all associates ignored me, which is perfectly fine. After looking at a couple of bags I went to a tall soft spoken sales associate. The interaction of telling her that I had a pick up and telling her my name was so awkward. She didn’t hear my name the first time and her way of asking me to repeat my name was to look at me and kind of widening her eyes a bit. After I repeated she started to walk away and turned around to tell me that someone will meet me on the main floor to give me my items. She also randomly laughed after that interaction. I’ll just have items delivered to my house from now on but it’s a pretty store.
-
December 2023 by Arianna
The sales associate at this location named Lauren is extremely rude and lacks any type of people skills/customer service. I tried on a sweatshirt on the 3rd floor and proceeded to try and walk to the 2nd floor with the item I intended to purchase so my family and I could make a purchase together rather than separate ones. She stared at me very awkwardly before telling me I could not do so as if I was going to some how walk past the multiple workers on each floor and steal the item. Nonetheless, I will not be going to this location again or spending my money here moving forward. Respectfully, please check your employees - it’s Coach; not a Chanel store. The Lil Nas X sweatshirt was not worth the hassle or the weird energy Lauren is giving.
-
December 2023 by Tyler McCann
Great Staff. Very inquiring staff. Very responsive staff. As for the PRODUCT? There is a COACH store in every city here. Sometimes more than one, the PRODUCTS sold are unique to the store and not for nothing. .
-
December 2023 by Moe A’Lelo
Coach has some really nice stuff. Their bags and accessories seem well-made, with a mix of classic and modern styles. You can find things for everyday use or when you want something a bit fancier. The store experience is usually good, and the staff is helpful. It's not super high-end, but Coach is a solid choice for quality and style that doesn't break the bank.
-
December 2023 by Armando Figueroa
Not an experience you can get online! I've walked in the shops on 5th Avenue for several years but I'm always worried about accessibility when I have guests visit.Not only is the building/elevator easily accessible, the team here is outstanding and so accommodating! The entire 3rd floor staff was incredibly kind and patient when it came to trying on clothes and shoes despite the process taking longer. Special shout out to Chinyere who was incredibly kind and patient with all of our questions and their thoughtful suggestions. Could not recommend this specific location enough for your holiday shopping! Excited to return.
