-
February 2024 by khaled Alshamrani
Stanley is doing a great job in Soho New York. Helping us with all the questions in a very nice respectful way.
-
January 2024 by Elizabeth Lai
I came to purchase my Coachtopia bag a few months ago and it was a great experience! All the salespeople were very friendly and helpful with sizing.I returned today to add a flower “charm” to my bag and it was a wonderful time seeing all the color choices and placements. Thank you Bruno for being so thoughtful and knowledgeable with the flower placement and compositions. He gave some really great suggestions that I ended up going with, and wasn’t pushy about anything, and the end result brought a big smile to my face! I definitely love my bag even more now with the customizations. Thank you Prince st Coach!!
-
January 2024 by bingjie lin
The sales attitude is very good, but I am very dissatisfied with the security guard at the door. When I was holding my daughter with one hand and pushing the stroller with the other, the security guard saw it and didn't even want to open the door for me. Just watching my 6-year-old daughter pull the heavy glass door open. When we finish shopping and go out, we still open the door ourselves. I know it's not necessary to open the door. But when I saw a mother with two children in such a store, she refused to help open the door. Really disappointing shopping experience!
-
December 2023 by CbM
Prince St store is everything. Friendly, helpful and professional especially the manager with the long blonde hair. He is very knowledgeable.Choose this location before going to 16th street.
-
December 2023 by Jazmine Spurrier
By the time I got to Coach I was many stores in trying to find the perfect purse. I was on a mission and staff sensed it , and didn’t bombard me or push anything on my I wasn’t interested in. When I found the perfect bag they all hyped me up. Jason was amazing, he made me feel like a person rather than a potential sale. It was such a refreshing experience!
-
September 2023 by Katherine Robison
We went to visit this store during the Coachtopia pop-up. The employees were super kind and helpful, and we left with some gorgeous new purses!
-
September 2023 by Toni Merchant
Terrible, I ordered a custom bag from this store back in May, it is now the end of August no bag. I called customer service and was told I needed to speak with someone in the store. I have called and called and a manager refuses to take or return my many calls! This is unacceptable! I demand a full cash refund as Coach did not hold up their end of the bargain and communicated not at all!
-
July 2023 by Mia S
They would appear to be very helpful when you are in store. Good luck on getting any customer support from the store or online if anything happens to your purchase. I purchased a bag and they shipped it via UPS free shipping. Later on, UPS charged me $7.99 holding fee. I contacted the store and online support, no one would help me, they said I should contact UPS. Well, your shipping service should cover this so the UPS wouldn't charge me for holding the package for me! I will never buy from Coach again. So many brands, why should I choose you!
-
July 2023 by Belem Hernandez
Very nice boutique, everyone was very friendly
-
June 2023 by Crystal Kang
Had a splendid time with a nice manager of the place. Got two bags for my mom and she loved them! The manager's recommendation turned out to work out so well thx☺️
-
May 2023 by Natalia Catalán
Great selection, lovely staff.
-
May 2023 by Anna Recio
Love this coach store staff super friendly made a new SA instead of traveling to LI i love it
-
April 2023 by Vendémiaire Nadd-Mitterrand
They have a special bag collection for their NYC store. My wife love it!
-
October 2022 by Daniel Dilallo
My wife dragged me in here. But really it was a cool experience the sales service was the best I ever had in a shopping experience no pressure from the sales staff just great education on the products and was a fun time over all and my wife had a blast and ended up designing a custom bag for her and our daughter.
-
October 2022 by Ericka Sales
Staff were really helpful and friendly, especially Jacky or Jacqueline?