-
February 2024 by Matthew Grossman
Was very nervous as this was my first timing leaving my one year old dog for an extended stay. The staff were warm and reassuring, and it was quite apparent that Buddy (my dog) had a great visit. He loved playing with the other dogs … so much so that he was completely exhausted when he came home. Should I need to travel again, I would happily trust Coco & Toto with Buddy.
-
February 2024 by Bob S.
Thank goodness other dog day care options have open in the neighborhood over the last few years. I took my pup here a few times and then she started to show signs of stress whenever we would get close so we stopped brining her. I witnessed the staff spraying dogs and kicking the dogs in their "care" (see video), which is why I felt compelled to finally write this review. They also over-crowd and do not separate dogs by size which can be extremely dangerous. If you're looking for a better and safer option, check out Biscuts and Bath or Puppy Culture.
-
December 2023 by Deborah Heard
Such a friendly atmosphere.
-
November 2023 by Joseph Culberson
They have always taken amazing care of my dogs over the years. I can always count on them.
-
September 2023 by Kathryne Hunter
Coco and Toto is half the price of everywhere else in the neighborhood for good reason. My dog who always loved boarding PANICKED the last time he came here (stress panting, yawning, crying) - he hates it and that’s good enough for me to never go back.This place, like another reviewer said below, fed my dog the wrong food. My two dogs come in together and always had different feeding plans since they started. They fed my larger dog their normal food. They fed my other dog, who has food sensitivities, the other dog’s leftover food (which he refused) instead of the food he came with (so he didn’t get to eat at all). They completely forgot about his food, evidently just because it was refrigerated. I learned of the mistake (and my dog not eating) only when I did not get my container back and asked where it was.The check in process was always chaotic. They don’t appear to keep records or know who is coming in that day - they shuffle through a bunch of paper to find the form you filled out possibly months/years ago when your pet first came in and look at that, basically ignoring what needs to happen during that stay.The dogs also have to go to the bathroom on puppy pads or AstroTurf here, which they never tell you until they ask if you want walks. They charge $15 just to walk the dog outside, which I could never trust they actually do.
-
September 2023 by Katie H.
Coco and Toto is half the price of everywhere else in the neighborhood for good reason. My dog who always loved boarding PANICKED the last time he came here (stress panting, yawning, crying) - he hates it and that's good enough for me to never go back. This place, like another reviewer said below, fed my dog the wrong food. My two dogs come in together and always had different feeding plans since they started. They fed my larger dog their normal food. They fed my other dog, who has food sensitivities, the other dog's leftover food (which he refused) instead of the food he came with (so he didn't get to eat at all). They completely forgot about his food, evidently just because it was refrigerated. I learned of the mistake (and my dog not eating) only when I did not get my container back and asked where it was. The check in process was always chaotic. They don't appear to keep records or know who is coming in that day - they shuffle through a bunch of paper to find the form you filled out possibly months/years ago when your pet first came in and look at that, basically ignoring what needs to happen during that stay. The dogs also have to go to the bathroom on puppy pads or AstroTurf here, which they never tell you until they ask if you want walks. They charge $15 just to walk the dog outside, which I could never trust they actually do.
-
July 2023 by Gretchen H.
If I could rate them 10 stars I would! I don't have enough good things to say about Coco & Toto and their grooming services. They are the BEST! Everyone is courteous and professional and they try their best to accommodate me. The grooming is always consistent and looks amazing. They take their time vs being in a rush to get to the next dog and it shows. People literally have stopped me in the street to ask where my dog is groomed. My only complaint is having to wait too long for an appointment! In the early part of the pandemic when I was working remotely, I took my dog to a groomer where I was staying who gave her the worst grooming I've ever seen. It was terrible - she looked scalped. Even my dog was embarrassed to be seen outside. They are the b-e-s-t. You won't regret it.
-
July 2023 by Sae Rheen K.
My family has been coming here for our maltipoo pup for years but I recently had a very negative experience. After picking her up from the grooming appointment, I noticed my dog was feeling uncomfortable and then saw a blood stain on my sheets. The groomer had shaved too close to the skin on her neck, an area where dogs commonly scratch, and within not even an hour she was bleeding. When we brought her back to the store, the owner took zero accountability for this incident, and didn't even APOLOGIZE for this mishap. Instead, they told US to not come back. I've never experienced such little sympathy or poor customer service from any business, let alone from fellow dog owners. On top of receiving a bad haircut, my dog now has to wear a cone. Needless to say, Coco and Toto will no longer be receiving our patronage.
-
July 2023 by Minna
Usually don’t write reviews ever but I am beyond disappointed with the boarding experience my 10 month old dog had for 4 days. The owner and staff are nice…and the place is clean…but after picking up my puppy, he was acting completely abnormal. The staff gave us the wrong bag with another dog’s treats, food, and IMMUNOSUPPRESANT MEDICATION administered via eye drops. My dog could barely keep his eyes open and wasn’t his usual rambunctious terrier self. After pick up, they also didn’t give me my dog’s food and water bowls. The staff stated that after “checking with the back”, there were never food/water bowls dropped off with him. She was wrong. But also, she was right because I believe that coco and Toto were feeding my dog a completely different dog’s food and administering eye drop medication that was not meant for him. Thus, they never thought my dog had his own bowls… We will be taking him to the vet to make sure his eyes are ok. Here are screenshots of a video of my dog’s eyes immediately upon pick up. Also, when I requested photos during the boarding process since this is my first time boarding my dog, they completely ignored my request. I let it go but after my experience, I worry that they aren’t trustworthy.*two day update: his eyes are secreting a fluid we’ve never seen before. He usually does not get this many eye boogers. So disappointed that none of the staff took accountability and lied regarding this incident.
-
July 2023 by Justin
It is impossible to give 0 stars hence the 1 star rating.We had our dog stay in boarding for several days. Upon pickup we were given the wrong bag which had an immunosuppressant eye medicine NOT MEANT for our dog. After reviewing the medicine… it was expired as well.Staff mentioned “oh this was just a bag swap accident from the back”. With no guarantee that this medicine (given twice daily) was not given to our dog over the course of his stay, we believe our dog received the wrong food and medicine during his stay.He is abnormally tired and his eyes are lazy so it’s fair to assume he was given this immunosuppressant eye medication. We will be getting him fully checked out by our vet shortly.Additionally, upon requesting photos of our dog, during his stay, the staff refused to do so.We had high hopes for this establishment as we were recommended it by a friend. A word to the wise be wary as it seems many establishments quality has gone down and their care for our pets have as well.UPDATE- Our dog’s eyes are are still lazy. He has excessive eye discharge which never occurred prior.
-
July 2023 by Lori G.
My dogs looove this place. The staff is super friendly and helpful. And they KNOW dogs. I have gotten many tips from them. Highly recommend!
-
June 2023 by Marco Winkler
I’ve been taking #myboyapollo to Coco and Toto since his first grooming in 2021 and have never been disappointed. He always comes out looking handsome and well-groomed. They are communicative and attentive. It’s just super tough to get an appointment.
-
May 2023 by Dan LaRose
My dog has been going to coco and Toto for 5 years. He loves being there, and we feel comfortable knowing that he will be looked after while he is there for daycare or boarding. They feed him meals when he needs, and we can even order walks if he will be there all day. The staff is super friendly, and are just amazing with all the dogs. Ron and Carlos should be very proud of how customer-friendly their business is.
-
January 2023 by Aya Kim
Be wary of all the recent 5 star reviews. Dig through their yelp and older reviews and seems like nothing has changed. Owner gets very aggressive/defensive and if you're passing by..look through their peep hole. These people will roughly handle your dog (aggressive collar pulling to the point of choking). I've seen it myself along with TWO of my other neighbors. One was about to board their pup with them which thank God didn't happen. They may be a small local business but this isn't an excuse for how they treat customers and more importantly..OUR DOGS!
-
January 2023 by Lena Miranda
Always make my Piper look like a show dog. Caring staff.
