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October 2021 by Tom B.
This company went out of their way to make sure we were taken care of during tough times brought on by the pandemic. They made sure we were comfortable with the process and any needs we might have had. It is hard enough to send a child off to college far away, but to also have travel restrictions during the pandemic.
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October 2021 by Hunter S.
Good team, I appreciate them working with me throughout the process and dropping off the supplies right to my dorm. Very convenient
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October 2021 by Teresa T.
Door to Dorm was so supportive when my son had to leave campus early because his father was ill. Everything was stored correctly (we had three different types of storage) and returned to us on schedule. They even brought everything up the ramp and to his dorm -- something much appreciated by this older mom. I won't kid you, they were busy at return time, but they were good to their word and were there, most importantly, when we needed help.
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January 2021 by Ingrid A.
I've tried to be patient and understanding with this company, but at this point, I'm just completely frustrated. They lost some of my daughter's items, including a box with all of her shoes (including sneakers and spikes she needed for track). I was told on November 13, 2020 that a check for $250 went out in the mail the day before to help cover the cost of the lost items. I never received a check. I called on December 16th and December 22nd and no one has returned my calls. It's now January 26, 2021, and no call back and no check. And the missing items have never been found.
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November 2020 by Imani T.
They "lost" over $2,000 worth of things in the packing process. They also packed haphazardly. Insanely bad customer service.
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February 2020 by Blythe D.
When I say they ruined every item i own..they went out of their way to ruin EVERY item I own. I payed about $600 for boxes and storage, come time for me to have them shipped they decide to unpack all of my things and repack them themselves from 2 large boxes down to 6 boxes, charge me almost $700 for that which I did not ask for, was not explained why that happened even when I called many times to ask, even before to try and prevent that, and they seriously RUINED EVERYTHING I own. Like I don't have shoes because they're ruined. Mugs and glasses just thrown in anywhere. Books completely ripped apart. DVDs just thrown in. Lamps thrown in. Their job is to pack and move and I'm not sure a fish couldn't have packed and moved my things better, and had more consideration for time. They were never within an hour of being on time. One time they literally just never showed up. And they couldn't care less. I call them for normal transactional things everything is fine. I call to ask them why my things are ruined, why they don't show up, etc, I've called them from cell phones, from home phones, from the US, from England, and they're like "sorry I can't hear, breaking up, bye". So they take $1300 and I have no intact belongings. Honestly have never known of a more dismally disgraceful company. Cannot stay far enough away.
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January 2019 by Lola Infante
The company is not responding to any of my calls or emails to schedule a delivery of the boxes that they have been storing since last June. Because of their lack of response, I can't trust that the boxes will ever be delivered. As a result I had to purchase most of the items that they had stored all over again.
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September 2018 by Rhea Kaston
Unreliable. Hard to reach. Look at the horror stories on Yelp.
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September 2018 by Rhea K.
STAY AWAY. FIND ANY OTHER VENDOR. Used this Company for a microfridge in fall of 2017 and delivery went as expected. In the spring of 2018 I arranged to have them store some furniture over the summer to be returned to my son's dorm room in the fall. That is when things went downhill. Items were to be picked up the day after he moved out. That did not happen. We got a call from the residence director several days later asking about the furniture (and fridge) still in his room. Several calls that day finally resulted in items being picked up for storage (for which we had paid.) and the refrigerator being picked up (as the rental was over). Approximately 8 weeks later (mid-July), I realized that I had not gotten my deposit back on the micro-fridge. I called the office and was told "we haven't gotten to Hofstra yet" They processed the refund of the deposit. Once my son determined the actual date he planned to return to school, we attempted to contact the Company to arrange for the return of the stored items. That took about 48 hours, 2 voice messages and an email to get to a human. I was told that they were working on arrangements to get access to have the items on site for when he returned but if that had not occurred, they would be "on call" making deliveries all weekend that he was moving back and that they are "around the corner" and could deliver when we let them know we were there. Items were not present when we arrived. Called at 10:45am. Was told that truck was being loaded, we would be the first drop off and that would be at about 1pm. Not what I expected from the earlier call - "we are around the corner and can bring your items when you arrive." Called at 1:30 and was told he would call the driver to get the status and call me back. Got no call back. At 2:15, I called again and left a message. At 2:30, I texted Kevin looking for a status update. He finally responded to that text at 2:45, as his driver arrived and items were being unloaded. Drivers left and we unwrapped two sections of sectional that had been covered in saran-type wrap. Bottom of one section was returned torn with the stuffing falling from the rips. Absolutely not the condition when items were picked up. I have no energy to attempt to make a claim as I do not think that they particularly care whether their customers are satisfied. Hofstra no longer authorizes this vendor for micro-fridge rentals. They should not allow them on campus and all students at campuses' they serve should be warned away!!!
