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March 2024 by Jerry D.
This place has super personal service. That's something you don't find nowadays. Period. They also had a adequate amount of stock on myriad of items. I really like going here and I would go back.
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February 2024 by Kris M.
I recently stopped by Columbus Hardware to replace a missing bolt on a dinning room chair. They are very helpful, and I got just what I needed.
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October 2023 by Anna Szczepanek
I stopped in with a quick project without knowing if anyone could help me with it. Carlos at Columbus Hardware told me with confidence to come back in an hour and he had managed to take care of the whole thing for me! Amazing, kind, knowledgable staff, and can't recommend Carlos enough for your any advice you may need on a project :) 10/10
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September 2023 by marilyn barnell
Columbus Hardware i discovered recently! they are helpful/knowledgeable/friendly & the work they do is superb!I live 10 blocks away but i go to this store on 9th ave as it is so Pleasant!
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September 2023 by M F
Staff helped me find everything. Friendly and efficient. Had exactly what I needed.
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September 2023 by Matthew Brauser
These guys were the absolute best had an issue with something very sentimental to me I didn’t know how to fix it. These guys, give me all the tools guidance and helped me actually fix my remote. such kind in front of people, and there could not speak more highly of a hardware store or any place for that matter.
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September 2023 by Minju Choo
I'm surprised that the rating here is higher than I thought.I visited them to copy the keys, but they didn't hand me the newly copied keys and the original keys, and threw them both in the direction I was.On top of that, they gave me the wrong bill so I had to visit them again.You guys shouldn't be treating your customers like this.
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September 2023 by Isabel C.
I found the reviews online about customer service at Columbus Hardware too good to believe, so I went in with a shower head. I was fully intending to buy a new one though I really liked the one I had that barely dripped, and I did not like the brand new styles. Lupe approached the problem with intense interest, using every tool he could find to take it apart with relentless vigor. He would not stop until he found the tiny problem no one else could have seen. He was, as I was, elated that it is now perfect. I hastened to buy other things I needed because I have never had such customer care. I can't wait til I have another need so I can shop at Columbus Hardware. Thank you, Lupe
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September 2023 by Margie S.
This place is the best. Everything randomly I need I find here. Great customer service. Friendly and helpful. Luis is the best really went above and beyond for me when I had an issue.
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August 2023 by Ricardo Gray
Long time patron of Columbus Hardware, since their original location. Seems that their customer service have seriously gone down the drain. Went in to have a couple keys cut and and it was as if I was paying for a lot of passive aggressive behavior, instead. With so many options in the city seems like it’s time to explore other places next time I need any home improvement supplies.
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June 2023 by Joan Ryan
I love this store! They always have what I need and they are so helpful!
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May 2023 by Drew Michel
Helped me find the exact screw length I needed to finish a project!
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February 2023 by Diane Merer
I just stumbled upon this hardware store and I’m so happy I did!! I had an issue with some metal hardware. I brought the pieces in and these guys did magic by coming up with a solution that no other hardware store could offer. Thank you for your kindness and help.
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February 2023 by Antonio J. Goncalves
Amazing service! They took the time to help me out (was a bit lost) and very reasonably priced
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October 2022 by Mark Cox
I’ve been living in NYC for 14 years and lived in at least 7 different neighborhoods, this is by far the most superior hardware store I’ve encountered. Everyone who works there is uniformly, consistently, friendly. Every project or question I’ve had they’ve been conscientious in listening to and super detail oriented and meticulous with fairly encyclopedic knowledge when answering. Sense of humor too, which is nice. Prices are very reasonable.
