“This was my very first purchase from B&H, and I couldn’t have asked for a better experience. I called with a lot of questions because I was buying my first drone, and I wanted to make sure I made the right choice.
Jay was incredibly knowledgeable, patient, and genuinely kind. He took the time to explain every little detail, answered all of my questions without rushing me, and made sure I understood everything before making my purchase. His professionalism and expertise gave me complete confidence in my decision.
Customer service like this is hard to find these days. Thanks to Jay, I’m excited and happy about my first drone purchase and will definitely be shopping with B&H again. Thank you, Jay, for making my first experience such a positive and memorable one!”
9AM - 6PM
53 E 34th St floor 3, New York
Computers
“Fast, friendly and they know their stuff. After a software update went awry I thought I'd lost some really important data but they recovered all my files and my lap top is back in business. I've been using their service for laptop repairs for the last 4 years and I've never been disappointed. Highly recommend.”
Open 24 hours
767 5th Ave, New York
Computers
“This is basically the flagship of Apple stores. You won’t find anything you can’t find elsewhere but there are lots of staff to help with any Apple queries. Free WiFi for software updates”
10AM - 7:30PM
70 W 86th St, New York
Computers
“Remember when New York was a city that ran on hardworking, small business owners, who take pride in their work and value their customers ? Well luckily, Tas is still keeping that old New York spirit of quality and friendliness alive. He knows his products very well and is quite the honest salesman. He’s always given me exactly what I need and not what will cost the most. He offers a wide variety of electronic services and is skilled at all of them. He replaced a defective product of mine, where it was unclear if it was wear and tear or a defect, at cost. This store is a rare gem. There’s only about 3 businesses in Manhattan that I can think of that keep this type of business ethics and TSS is one of them.”
“I had a wonderful experience at this store. I came in late, after 7pm, close to closing. The staff was still happy to help me even under those circumstances and they we're extremely helpful. I received help from Devin, Stephen, Matthew, and Shomari, the manager. They we're all very nice and positive and a pleasure to work with. Was very satisfied and would come back again.”
10AM - 7PM
42 W 18th St, New York
Computers
“My order stated that the lens I traded for would include the original box, but I did not receive it. That is my only complaint. Other than that, everything was as expected.”
“I am so glad I found this Apple Store. My husband's phone stopped working on our vacation in NYC last weekend, and I came here to try to see if it could be fixed. The store is beautiful and the employee who helped me, Astrit, was awesome. He diagnosed the problem quickly, and he was very professional, kind, and helpful the whole time. He solved the problem quickly so that I was able to get back to my family's vacation. I would highly recommend this Apple store.”
“Phoebe was the best! Took really great care of me at the Genius Bar super patient dealing with all of my questions lol
Mario helped me out buy a new Apple Watch and was soooo helpful and fun
love Apple and this is a great store :)”
12:00 AM - 11:30 PM
228 Park Ave S, New York
Computers
“Real Time Cloud Services LLC has been a game-changer for my business. Their cloud solutions have transformed the way we work, providing seamless access to our data and applications from anywhere. The level of expertise and support they provide is outstanding. The team at Real Time Cloud Services LLC took the time to understand our unique needs and delivered a tailored solution that fits perfectly. Their responsiveness and commitment to customer satisfaction have been exceptional. Thanks to Real Time Cloud Services LLC, we have experienced increased productivity and peace of mind knowing our data is secure. I highly recommend their services to anyone seeking top-quality cloud solutions.”
10AM - 9PM
531 5th Ave, New York
Computers
“Guy at the front offers Free sample He was amazing welcoming people.Chocolate itself was not bad at all.Oh I have to mention a lady working at the back side of the shop was so kind offering help to select the chocolate”
9AM - 9PM
103 Prince St, New York
Computers
“Never knew this location existed until I needed to take a quick break from work to get help with my screen protector. Quamy was the person that greeted and assisted me. He was super helpful, patient and friendly. One of the best customer customer service experiences I’ve ever had.”
“Stephania and Axel made my day. They were incredibly friendly, professional, and helpful. All the information and support they provided were exactly what I needed, and they made the whole experience easy and enjoyable. Thank you both for the outstanding customer service — Apple is lucky to have you!”
“I had the pleasure of working with Johnny from the Genius Bar, such great work ethics. For about 2 years I had been dealing with a firmware lock on my 2017 MacBook, something that others location failed to help me with. and Johnny was able to get to the core of problem and within 24 hours resolved it. I believe Apple should hold all their employees to this standard.”
“Great experience here. Thank you to the guy who helped me out with a phone and SIM card after mine was stolen. It’s nice to know good people exist in the world”
“May 2026:
Jaime in the product zone was very helpful
June 2026:
Micheal supervisor was very helpful and patient
Christina and Charles Brittney and Robin were very helpful when dealing with unlocking my Apple ID
Good tip save your recovery ID”
9AM - 5PM
55 W 39th St, New York
Computers
“Update to my previous review: I ordered a Samsung frame bezel that had some weird damage. Initially had a hard time connecting with someone, but after posting about my struggles here, I ended up reaching someone and they are very helpful. Fingers crossed that we can fix the issue. Very much appreciate the response.”
10AM - 9PM
60 W 23rd St, New York
Computers
“Had a great online return experience here. Got an open box, asked why I'm returning, explained, and return completed! Made me feel more comfortable buying with Best Buy in the future.
In contrast, the Union Square Best Buy was terrible, making up rules literally in real time to scam you. So was much nicer here that they are treating customers as people instead of a sucker.”
“Good store with fair prices considering the quality of the products. The quality-to-price ratio is excellent, and you can tell the items are worth what they cost. I bought a Mac with only cosmetic imperfections, exactly as shown in the website photos, and I got a great discount because of them. Overall, it’s a great option if you’re looking for cheaper alternatives and don’t mind sacrificing some cosmetic condition while still getting a high-quality product.”