-
March 2024 by Rami B.
This review is for the SOHO store. I was looking for shoes for my wedding and I was drawn to the whole cut style. I did brief research on reddit and found a list of the names of the top quality shoe brands. Crocket and Jones drew my attention to their relationship to James Bond and I was drawn to the Alex shoes. My fiancé convinced to get them. we both are not brand snobs, we just like quality long term pieces and this occasion called for it. an associate by the name of John helped me over the phone. My call was informational and I was planning to order off the website but John explained it would be much easier to order from the store and returns would be easier as I could just ship back to the store vs the manufacturer. got the shoes in 5 days and wow they blew me away. they are extremely comfortable which I didn't expect. just wanted to share my thanks for helping me as this was an important purchase for me. It will be rare that I spend this much on shoes, I hope to cherish these for a long time
-
February 2024 by Brian K.
Ripoff. Bait and switch. Hearty salesmanship covers deceptive sales approaches, in my opinion. All my experience, of course, can't account for others' takes. Very expensive I still don't know why. Attractive shoes that don't necessarily wear in well, laces too short and loose, fit narrow not wide as salesperson declared, nothing here was helpful or comfortable shoewise or salesperson wise. So I'm stuck with $838 shoes after wearing them twice and the trade in possibilities were even more ill fitting and just uncomfortable. Major disappointment. I tried, gave it a shot, was deceived in my opinion.
-
January 2024 by John S.
The shoes were nice-looking but a lot thinner that I thought. The male staff was not as welcoming, but at least they dress well.
-
October 2023 by ian mcfaul
Just bought a pair of boots last week, staff was really helpful,great shopping experience
-
June 2023 by C
Staff was unbelievably helpful and kind. Was a nice and relaxed process to get fitted and gety custom shoes ordered. Have come back for several more since and will continue my patronage.
-
November 2022 by Joe T.
Misleading sizes like many other European companies the store in lower Manhattan employees not very nice and not A all helpful in returns good luck getting your money back they claim their system to generate return labels is flawed but they make no effort in fixing it warming stay away and fabric they claim is not that great
-
August 2022 by Justin H.
TLDR: The staff was rude, snooty, and unaccommodating. I purchased a pair of cognac oxfords and a matching belt from Crockett and Jones' online store. The shoes fit perfectly but the belt was unfortunately one size too small. I live nearby their SoHo store and decided to return the belt there. When I explained this to the store associate, I was told that they wouldn't accept the return in the store and that I would need to return the item myself in order to receive a refund. It is shocking that a brand that charges $800+ for a pair of shoes provides a level of service that is inferior to a Nordstrom. The staff at the store were entirely unaccommodating and even dismissive of a basic request. Nothing luxurious about that experience. I'll be seeking out any of the many other competitors at that price point should I need another nice pair of shoes.
-
June 2022 by Kevin Burgoyne
I recently had my first several experiences with Crockett and Jones as well as this location. Overall, great shoes and staff at this location.Christina helped me find several products, a few of which I exchanged as they were not right for me. She made that process simple and was really responsive to my questions.Munir helped me the second time I visited the store. He was incredibly kind, generous with his assistance, and knowledgeable about each shoe I tried as well as proper care for them.There is high probability that I will be back based on the aforementioned experiences and I highly recommend visiting this store.
-
October 2021 by Darren Robinson
The best shoes in the world cone from Northampton England, UP THE COBBLERS!
-
October 2021 by Charlie L.
One of these shoes may/shall be in my future. But for the time being Ive been in this store twice and they have been very nice and friendly. Recently a female associate helped me try on the chelsea 8. Very nice shoes but I need to think about it some more b/c hey the shoe is a bit on the expensive side. She was very kind and professional. Oh the store on spring street is also very nice, i just happen to be in this one.
-
October 2020 by Aleksandr Dolgolevskiy
Always the best
-
June 2020 by Sean Buchanan
Great quality shoes that'll last you years... especially in this city. Great service to boot (see what I did there?). Their employee's are very knowledgeable and always make you feel welcomed.
-
February 2020 by Edgar Morales
Really nice place for hand made shoes and boots, prices may go up starting at 700USD + taxes.
-
January 2020 by Joshua Hershman
Outstanding quality shoes and excellent customer service.
-
January 2020 by SE W.
The shoes looked great and I had two pair picked out ready to try on. Unfortunately the sales staff couldn't be bothered to help us......and we were the only customers in the building. One person finally said hello and I mentioned I wanted a few pairs of boots. He looked back to what he was doing and pointed up to the front and said they are up front. Feel free to look. So poor service sent me down the street where I spent money at a competitor.
