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January 2024 by Sanchita Datta
This store though small has a great collection.The sales staff is excellent specially the gentleman who helped me today, Ike , was very attentive to my questions and helped me accordingly to choose and buy.
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January 2024 by Ryan Sullivan
Very small store but good selection of candles, fragrances, and other items. The employees were helpful but not pushy at all. Got some free fragrance samples with my purchase. Very satisfied!
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December 2023 by Quan Lee
Horrible.Scents, after 2 hours, turn stinky, like you wallowed in rotting brusel sprouts.Return? Not what they represent. I brought back perfume gift in original, unopened package, in perfect condition.No credit. Only exchange for more expensive goods.Ridiculous.Nikki in main US office emailed me that a manager would get back to me.Didn't happenBad Nikki - she should be fired.Bad perfume.Bad candles,Bad employeesDate of experience: November 30, 2023
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December 2023 by Daphne
I LOVE diptyque. Their scents smell very natural and isn't the type to become too overpowering. But this location was very small and felt really hot. When there is more than two pairs of customers in the shop, it can feel a bit cramped. Overall the staff were really helpful and friendly though, and again, the fragrances are to die for
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September 2023 by Jennifer Ngo
Like a true commuter, I came in for something quick right before my train home. Thank you so much to Vivien for being so helpful with the things I came in for and for sharing her favorite candle scents. She was so knowledgeable and welcoming. She was also very considerate of my time as I had to run out but I'm definitely coming back for my next Diptyque purchase!
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August 2023 by Nada Abou-Fayssal
Both Romy and Darlene at Dyptique Grand Central provide an impeccable service. They are knowledgeable, fun and very welcoming! I wouldn’t want to shop at any other Dyptique, as Grand Central’s feels like home.
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July 2023 by ERBIL C.
I literally fall in love with my new scent.Also I am happy to visit this storeSpecial thanks to Romy who help me find the great fragrance
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July 2023 by Katie Steckly
Located in Grand Central. Lovely scents and unique products. I purchased a scent to spritz on my hair. Light and breezy.
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May 2023 by Jordan Teague Jacobs
I visited this location to purchase a scent that I had first encountered on a Qatar Airways flight. Romy was an expert in the fragrances and knew right away what I was looking for! He was kind and personable and made the whole shopping experience delightful.
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March 2023 by A W
Absolutely stunning improvement in the customer service in the two years that I’ve been visiting this location - I remember the first time I visited, I was ignored even though I was the only customer. Today, the tiny store was packed to capacity but the lovely taller gentleman with long hair and the lady with dyed blonde hair were so welcoming and helpful with their advice and even threw in extra samples for the wait! I hope this location continues to thrive.
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December 2022 by Aurelie Biehler
Most wonderful customer service! Helped me pick out candles and thoughtfully wrapped each one in special colors.
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December 2022 by Mitchell H. Lee
Happy Rainy Tuesday!Wow, I must say I had such a pleasant experience at Diptyque Grand Central location today!It was raining and I was in a hurry to grab a candle as a small wedding gift to my coworker. The store already had a customer and my sales rep was assisting her ever so kindly. After just a few minutes, she was able to quickly assist me and I was impressed by her thoroughness and swiftness! She even lended me her Gold gel pen so I could write the note in gold!!Our world seriously needs more people like her! GREAT JOB DIPTYQUE. I will definitely come back here again for my future purchases!Mitchell
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December 2022 by scarla morel
I had an amazing time with Kenya. She helped us find our perfect fragrances to purchase, had amazing recommendations and explained everything so detailed.
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November 2022 by Elizabeth Hofmaier
Cute little lux shop inside Grand Central Station. The associate made it so easy breezy with helping me select the right item for a hostess gift and wrapped it up with care so it was travel friendly. Merci!
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November 2022 by Martina R.
As I had time to spare, I happened to walk through the Grand Central shopping lane. To my surprise, a Diptyque store was nearby. Even though I am more familiar with the 76th street & Madison location, the décor and products of this Diptyque store were exquisitely organized and displayed - I had to walk in! I had the pleasure of being assisted by Kenya. Kenya was so friendly and knowledgeable. She enlightened me about the various refined fragrance notes and how they complement each other. Kenya pleasantly surprised me by introducing me to a parfum I didn’t think I would be drawn to; but I was! I will definitely return to this location to purchase my remaining Christmas gifts.
