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December 2023 by Ro R.
I went to their original location when it was in the Turnstyle market for Charlie's Backyard harness. It was the only place I could find that sold them at a brick and mortar in NY. I measured my dogs and got the L and XL, but when I got back, the L fits but it was a bit loose and XL didn't fit neither my dogs at all, so never got the chance to exchange it. The L was problematic because my dog has gotten out of it very easily when chaos ensues and the quality of this harness isn't sturdy. I love the style of it and it's softness, but it doesn't last at all. The stitching came out very quickly. I have ordered other adjustable step in harnesses, but unfortunately the buckles slips and doesn't keep the same sizing. Decided to go back and get another L to replace the L at home and M for the smaller dog. Checked out and tried it on the dogs, both sizes didn't fit, couldn't even close it at all. I mentioned it to them via text and they said nothing has changed and it is because your dog sizes has changed. If that was true, then I would need to replace all their winter coats, other clothing, and their other harnesses. They still fit in every single thing the same and measures the same. They also mentioned this product does stretch after awhile, but meanwhile they never mentioned this from the get when I got it previously, but now since there is a sizing issue, they are more forthcoming to sizing issues with this company. A went back to do the return, but A is a no hassle and no patience person, and basically went in there and didn't even mention anything to them, but just returned it and was offered a store credit. Because they didn't even have any XL in stock, so what a waste of trip to go there. I texted them and their reply is the person who made the return noted that the "store credit was fine as you're frequent customers and would be back to shop with us again." Let's see, I call b.s. and this shop is going to completely LIE to my face? One, A doesn't speak like that and two, I do all the doggy shopping and 3, A knows damn well that I am not a frequent shopper there. I am only there for the Charlie's Backyard harness, though lack of quality, unfortunately, it's the only one that can fit my dogs. If the M and L doesn't fit anymore because they both were ridiculously small, such a major difference, I highly doubt the XL would fit either of them. What am I going to do with a store credit? Also, how long is this store going to last when they have major competition between ecomm and other brick and mortar stores that offers better deals and pricing? Not to mention 100x better customer service and easy returns? I don't like the fact this person texting me back is going to make up stories now. It's like seriously, if I was a frequent shopper here, I wouldn't have went to Turnstyle looking for this place, since I never even knew it moved. Even Yelp still has the word Turnstyle and the map is pinned at Columbus Circle. Definitely needs work on better customer service! Don't even frequent this hood anymore, so for me to use the store credit, I would have to go out of my way just to come here. Not very convenient or easy at all.
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December 2023 by Vicki M.
The product quality is excellent, whether it's toys or "clothing." Dog & Co will be my go-to store for all my friends with pets.
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August 2023 by Kristine A.
The only reason I gave them 1 star is because the Yelp website wanted me to choose at least 1 star. I feel that they are worth 0 zero stars. I ordered a size M dog collar. I received a size S. My invoice and online order even backs up that I size M. I emailed the return department on the first day I received my order with no response. A week later I called, sent a text and another email. Two weeks later I did the same and a month later tried to contact them again. I have not gotten any response. I originally would have been happy to make an exchange for the correct size, but at this point I just want my money back. I am afraid I am stuck with a collar I have no use for. This was 1st time ordering from Dog & Co and it will be my last!
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August 2023 by Katrina Neumann
Cute boutique store for dog goods! Just picked up a new harness, leash, and collar here and I get a lot of compliments for it!
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May 2023 by Austin
Fantastic selection and staff! We always make it a point to stop by when we visit from out of state to stock up on our favorite toys. Online ordering is so easy and delivery is quick ?
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May 2023 by Sydney Rose
This place is just wonderful! From the products to the staff, to the furry sales associates - it is hard for me to walk by this place without popping in! Love this spot.
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December 2022 by Jack O.
If you have a dog, check this place out. Very helpful, knowledgeable and dog-loving staff!
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December 2022 by Leela Rothenberg
wish I could give them 10 stars. Went in without my puppy to pick out a harness and totally got the wrong size! They emailed me right back telling me they would hold a new size for me because they were running low. Exchange couldn’t have been easier and they couldn’t have been nicer!! The only problem is everything is so cute you’ll want to buy everything!
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August 2022 by Wendy A.
I always come here whenever I need treats and accessories for my dogs. The staff is super nice and helpful.
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August 2022 by leila habibi
Cutest things for the cutest things! Loved this place! Especially with such great helpful professional lady that works there. Super happy with our experience ^^Just make note that it is located under the ground, not on the street! Take the subway entrance to reach it
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July 2022 by Jasmine Kim
Im obsessed with this store and stop by anytime I’m in the area! High quality dog products, love the trendy leashes and accessories as well as healthy, clean/organic and limited ingredient treat options. They are so helpful and I always find myself picking something up for my pup! Stop in, the space is small but VERY substantial, you won’t regret it!
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May 2022 by Lucy Coodley
Unique products and excellent customer service! Tiffany will take great care of your dog...and you! Highly recommend Dog and Co at Columbus Circle, even if you're not commuting!
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February 2022 by Raysa Schumacher
I ordered booties for both of my dogs for this winter, and they were to be shipped separately. The first set arrived within 2 days of order. The second set of booties was delayed due to a shipment delay on their end, but the team was very friendly and kept me up to date when I contacted them. I received the second set of booties today, and I was very delighted to find this little surprise. I really did appreciate the note and the treat for my dogs. I love supporting local businesses, and you’ve made me a lifetime customer! Thank you from me, Apollo, & Teddy Rex (my dogs).
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February 2022 by Dasnet Garcia
Helped suit up my Italian greyhound!! Yesterday out the time to make sure his clothes fit perfectly and kept him warm. Made sure that she actually cared about my dog, That’s extremely rare in my experience. The store is a gem and you’ll find things for your pet you could never find anywhere else! Products are fantastic.
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January 2022 by Bea C.
Love this shop so much! We have been visiting since the day we brought our puppy home. The staff is always so sweet and helpful, and know our puppy by name. The location in Bridgehampton is also lovely. It is clear that they put a lot of love and care into the selection of products. Big fan, highly recommend visiting, even if the location is a big tricky to get to (you have to go down into the subway).