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October 2023 by Avishai Silvershatz
Booked a car here. When arrived - they have no cars. This is also the case for at least four other people waiting with me - we all have reservations - but there are no cars!. Not only they have no cars, but they also have no clue whether or not they will have a car. In short, when you book with them, you can't be sure whether or not you will end up having a car. Be warned!
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October 2023 by Peter Luo
They threw on a random $150 cleaning charge. We did not get the car muddy or dirty in any way but it is impossible to dispute the charge, as we were not aware of this type of scam and did not take pictures of the car. Will never rent from dollar again
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August 2023 by Nash Georgiev
For some reason the car that we rented was not cleaned until we started picking it up. Although this pick up was scheduled weeks prior, still took 30+ minutes to pick it up with nothing else going on. Bad service
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August 2023 by clement vilain
Il faut savoir aussi partager ses bonnes expériences.Arrivés en avance, pris en charge tout de suite et avec le sourire et une petite pointe d'humour.Voiture correspondant à la demande, propre et plein fait.Toutes les assurances et options demandées étaient prévues.Juste impeccable ?
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August 2023 by S H
Catastrophique, ne pas louer à cet endroitTrès mauvais accueil, la voiture réservée n’était pas disponible. Ils nous ont fait entendre sous la pluie.J’ai finalement annulé ma location et loué ailleurs…..
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July 2023 by Anne Goodwin
We were fortunate to find a vehicle when all NYC airports were shut down at the end of June. I went the day before pick-up and waited in line for two hours before I reached the counter. I watched Eugene handle each transaction with patience and grace while he dealt with very weary, frustrated travelers. When it was my turn to verify availability the next day, Eugene promised me, if I arrived early, our car would be there. First in line the next day and Eugene delivered as promised! Grace under pressure…he deserves some paid time off after this summer’s travel fiascos.
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July 2023 by Greg Bulger
The service here was great at a stressful time in our travels when my whole family's flights were cancelled. The agent was very friendly and accommodating for our last minute reservation, and this location was open much earlier than other rentals in the city.
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July 2023 by Davis Hirsch
Due to the large amount of flights cancelled last week, I had to wait in line for about an hour, but the staff were extremely polite and helpful. Eugene assisted my Mom and I, and was able to help us get a car to drive back from NYC to SC. Only 4/5 stars because their system refused to allow a debit card, while the NY state rental policy on the wall clearly states that it is unlawful to refuse a rental solely as a result of not having a credit card. Both attendants were limited to what their system would allow them to do, so it’s not like they refused to take our debit card by choice. Selfie with the man Eugene and I
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June 2023 by Mike Springle
Bad weather caused massive flight cancellations. No rental cars available at the major airports. Was able to make a reservation here. They ran out of cars two people before me. Staff was professional and kind. They put me on a waitlist saying they were expecting cars from another location. They were able to provide a car within 30 min as soon as more showed up. Some customers were being rude. Staff was professional but firm with them. Rude people did not get a car any sooner than calm people. Check out was easier than Hertz or Avis at the major airports. I would rent here again.
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June 2023 by Jason Mullens
Much appreciation & respect goes out to Kaelin who fielded a couple hundred people who had their flights canceled. With a very positive attitude, upbeat manner, & very understanding outlook regarding our situations, he got us into a car without a reservation. Highly recommend Kaelin & Dollar Car Rental at 263 W 52nd St, New York, NY 10019.
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June 2023 by Jason M.
Much appreciation & respect goes out to Kaelin who fielded a couple hundred people who had their flights canceled. With a very positive attitude, upbeat manner, & very understanding outlook regarding our situations, he got us into a car without a reservation. Highly recommend Kaelin & Dollar Car Rental at 263 W 52nd St, New York, NY 10019.
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June 2023 by יוסף אביב כהן
Wonderful attitude of the car agent, in the rental and return. The car was in excellent condition. It was obvious that the agent really wanted to help. Even though I haven't upgraded ;) Thank you very much
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June 2023 by Daniel Velez
I’ve rented from this place twice and never had a problem with them. Both times they were professionals, respectful, clear on expectations and if they didnt have the car they had others on standby.
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June 2023 by Rofia L.
Poor customer service. In particular by guy named "Kaylin" . I had reservations and showed up and first thing he said from 20 feet "how can I help you.... We don't have any cars" as he was eating. They overbooked and never bothered to call to say they didn't have any cars. Corporate dollar and Hertz need to get their act together, not first time I've had awful service and won't book again!
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May 2023 by José Castro
I have two issues with this place:1 - whenever I book a car online and I include insurance, somebody explains to me at the stand that that insurance doesn’t cover everything and they sell a better one there; I end up with both2 - regardless of booking a car full-to-full, the tank doesn’t come full; it comes at a random point and you’re supposed to return it exactly as it was, so you either risk putting too much gas or paying premium for them tk fill the remainder
