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April 2024 by Síofra Ní Vera
The staff were horrible & rude. The person who helped me completely ignored my questions & acted as though she didn’t hear me while staring right through me. The supervisor Tanya was dismissive & rude. Both staff members repeatedly called me “he” in front of me while laughing about it, despite the fact that I am clearly a woman. Absolutely disgraceful behaviour. I will never set foot in a Duane Reade again.
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December 2023 by Alex54025
Asked 2 people for help finding the supplements and they said they don’t know of they have it. Lady Carliman didn’t even bother to check or ask colleagues if they can help, she just said that she don’t remember if they have it. Complete ignorance, they busy chatting with each other
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November 2023 by Marcella S.
I normally adore Duane Reade, but the employee who works as a pharmacist and cashier is unnecessarily nasty. Being kind or at least not being rude to consumers who ask questions doesn't need much
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October 2023 by Kim M.
I have always preferred to get my prescription from Duane Reade but that has suddenly changed. The at 386 Fulton Street in Brooklyn is going down hill quickly. They are now placing telephone calls to busy so that they don't answer during the busy hours. I had a family member go observe what was going where no one could answer the phone. Yes, there were people waiting on line but at least tell the caller it's busy right now can you call back, The male pharmacist KHALID BOUZIRI IS VERY RUDE. I tried to give him the benefit of the doubt that he just had a trying day but nothing works with him. Don't let me ask a question about the status of my pain medication he thinks everyone is an addict. Go see for yourself. The staff is very judgmental a little empathy would not hurt. BEWARE OF THIS LOCATION
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September 2023 by Ismaila Ndiaye
Good marachandises
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October 2022 by Peter S.
I went to this DR for at least 4 years and my experience was generally in line with other DR stores and positive. In about the past year the staff particularly at the pharmacy is surly, disorganized and unhelpful. Despite the fact that it is close to my house, I've moved all my prescriptions elsewhere. Occasionally, I'm still forced to go there and it remains the same - BAD. Stay away unless you enjoy poor customer service.
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September 2022 by Raffaele M.
The store is pretty well stocked and laid out, but the pharmacy staff is unhelpful, surly, and clearly not interested in their job. I get my prescriptions here bc it's a good location and I'm too lazy to change everything, but if you have a chance to go elsewhere, you should. I rarely walk away from that counter without feeling like I just paid to be treated badly.
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July 2022 by Mimi Q.
We were in need of water and found Duane next to me. Quick got in and grab 5 water bottles and paid money. So convenient.
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May 2022 by Doigen
Staff is kind and helpful. Product organization makes it difficult to compare brands.
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September 2021 by Phil H.
Kind of a cramped Duane Reade location bit has most of the bells and whistles. Upstairs is where the cashiers, refrigerated items are, and snacks.Escalator downstairs is where you'll find the pharmacy, household needs, greeting cards, and such.Being that it's compact I found what I needed quickly and left.
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July 2021 by Google user
It's a very secure and supportive drug store. Their service is terrific and very timely. They're all a good pharmacist to deal with. They do wear a grin and respectfully greeted everybody. I highly recommend it to all. Thank you very much for being so warm to your clients.
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January 2021 by Diana Cummings
It's a very secure and supportive drug store. Their service is terrific and very timely. They're all a good pharmacist to deal with. They do wear a grin and respectfully greeted everybody. I highly recommend it to all. Thank you very much for being so warm to your clients.
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November 2020 by Aaron N.
The pharmacists and techs here are unhelpful and misinformed. I had a copay assistance card for an expensive drug. The pharmacists and techs insisted it was a different company (the wrong company), which forced me to call the manufacturer repeatedly to verify the information was correct (it was!). I couldn't make it out to the pharmacy in time to get the copay refunded and got stuck with the bill. The pharmacist never offered to contact the company and sort it out. The techs who kept insisting it was a different company had no idea what they were talking about. It was an extremely frustrating experience. Stay away from the pharmacy here!
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February 2020 by layla s.
Pharmacy workers at this Duane Reade would rather chat amongst themselves than fill a prescription.
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November 2019 by Cathy V.
This pharmacy was really good, 2 months ago staff changed and they offer the worst customer service ever. All products here are overpriced, go to target!