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April 2024 by V AI
Great pharmacy. Great store. Compared to others in the area this is my go to
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March 2024 by Xinyun Li
Worst picking up my medicine. My dentist sent my toothpaste to this pharmacy in December. No notification at all till I moved to NJ. I came to pick up in March, lunchtime, the pharmacy closed till 2pm….When they came back to work, they need to log in, clean stuff first…..Finally my turn, find my prescription and toothpaste, ask me to wait for 15 mins to get my medicine. I came here a lot before and always felt good, but today…….cannot be worse.
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December 2023 by Laura Kasakoff
The pharmacy hours are incorrect. They are closed every day from 1:30pm to 2pm for “meal time” but where is it posted in advance? Also what an atrocious policy. They should hire enough staff to keep the pharmacy open during 9-5. How much money could they save by doing this. Atrocious customer service.
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July 2023 by Alexa L.
Gr8 follow up and very good at serve client always ready for best service and honesty
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April 2023 by Arshad R.
Pharmacist Sam is excellent. The operations are poor, medicines are not filled timely, the pharmacy staff and some of the pharmacists are rude. I would not rely on this pharmacy if possible.
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April 2023 by Melissa Chang
Horrible pharmacy, go literally anywhere else. This pharmacy is slower than molasses… the employees have no hustle and are bad at their jobs. You could be dying in a chair and they’d still not attend to you until you waited in line. They may have called you to tell you your prescription was ready just a few days before, then when you show up, they’vedismantled it and it’s no longer ready. I’ve now switched services to another pharmacy that may or may not be good, but nothing is as bad as this experience (Maria, you’re the ACTUAL worst!!!!!). Expect incompetence here and avoid at all costs. 0/10
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April 2023 by Brianne King
Honestly this pharmacy is horrendously understaffed to the point that the staff become rude, phone calls get stuck on hold waiting for 20 minutes or more and the lines can be super long. Do better Duane Reade corporate.
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March 2023 by Nina KianiSilver
There’s always a huge line with staff shortages. They’re not particularly nice either, Rosanne at the pharmacy counter was so rude to my daughter. Will be switching pharmacies.
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December 2022 by Elizabeth Reale
worst pharmacy experience. told me my prescription was delayed an hour, then two hours, then three. then it wasn't available at the store. then they finally tell me the truth - that it's on backorder from the manufacturer, and I won't be able to get it at all. four hours later, I have to find a new prescription from my doctor. then that prescription is delayed an hour. then there's an "issue" with it, but they won't tell me what it is. it's six hours later and I still don't have any medication, I'm still sick, I've been on hold for an hour, and they hung up on me. they also randomly cancel my auto-fill monthly prescriptions. when I asked why or what I could do to fix it, the pharmacist shrugged in response. thanks losers!
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October 2022 by shira kronzon
Severely understaffed. Hour long waits for prescriptions. Kafkaesque absurdity abounds. Everything in the store also appears to be locked down bc of shoplifting, so loudspeaker is constantly going off. Avoid at all costs. This place will be out of business in the next 6 mos. Mark my words.
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October 2022 by Benny Chan
This male pharmacist spent an hour walking around on the phone instead of simply just putting my prescription (which was already pre packaged) in a bag and stapling it and handing it to me. Can you not multitask?
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October 2022 by Henry P. Ellison
Terrible
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August 2022 by Tony L
The security guard is racist, he only follows black customers around the store. I come in this area once a month for treatment across the street and stopped in the last three months and was followed and harassed by the same security guard. He will not follow any Caucasian customers around (as 2 walked in seconds before me). The first time I ignored it, the second time I spoke to the manager (who said she couldn't do anything about his behavior), the third time I argued with the security guard after speaking with the manager. She asked me to leave (which I did) but couldn't stop his harassment.DONT PATRONIZE THIS LOCATION!!!!!
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July 2022 by Virgilio Muñoz
Beware of mediocre service from the pharmacist. The system offers you an appointment for the vaccine, when there is no dose, and the pharmacist instead of solving the problem, shows an unprofessional attitude
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March 2022 by Ethan R.
I usually use Capsule delivery for my pharmacy needs because it's so much more convenient, but unfortunately they're having supply issues for my medications, so had to go to Duane Reade. The technician had no clue what she was doing. I used Express Pay and paid in advance and she was trying to tell me that I still had a balance. When I showed her that I already paid she didn't believe me, was arguing with me and was super rude and dismissive toward me. Miserable experience! I really hope I can start using capsule again because the technicians at Duane Reade are atrocious!