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November 2022 by Andea G.
Please stay away from this pharmacy. I am not only a provider myself but am a patient there too. Many, many issues with getting prescriptions filled as well as the pharmacists and employees that assist pharmacy staff are nasty and unpleasant. Seems like they take great joy in arguing with the customer/patient. They are slow, inconsistent and there is always an issue with the prescription to be filled. My advise, find a local pharmacy and support local business over this poorly run/managed, pharmacy chain. As a side note, my husband was picking up a prescription for me and noticed a guy shoplifting, filling his back pack with various items. When my husband, who is NYPD axillary reported to the front counter, they told him basically we will not stop them, they can have whatever they want.
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September 2022 by Eileen O.
Take your prescriptions elsewhere! The pharmacy is the worst. Pharmacists are pleasant but appear to be overworked and staff is rude. They also rarely pick up the phone when you call with an issue with your prescription (which is frequently delayed).
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January 2022 by ken m.
Everyone who works at the store is very nice and helpful. But this is the prison Duane Reade. 90% of the products are under lock and key. You have to find an associate or whatever they're called these days to unlock the doors so you can get your deodorant or hair pins out. From the minute you walk in the door, this incredibly loud thing beeps at you. It just about took my head off. This Hass to be hurting sales. But frankly who cares? Just another corporate behemoth squeezing out the profits but too cheap to hire an in-store shrink person. Bye-bye
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October 2021 by Freddy G.
Had me wait around for hours saying my prescription was in process only to tell me after 4 hours they didn't have it in stock. Would not help me or tell me when they'd get my medication restocked Horrible service, completely unprofessional people working there. Go somewhere else.
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October 2019 by Ashley G.
I usually don't take the time to review places, but after filling out paperwork today I sat waiting for a flu shot and it took them 45 minutes (only one person was in front of me) until I decided to nudge someone again to give me one. A woman behind the desk said she was still too busy answering phone calls at the moment. I watched as another person behind the desk was searching in piles of bagged medicine for someone's prescription. It honestly freaked me out a bit on how much of a disorganized mess everyone was (these are people handing off medicine to folks! eek!). Even though I wasted so much time waiting for the shot, I gave them back the paperwork and walked out. I was not confident in any of them giving me one.
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July 2019 by Susan L.
I went there five days ago - and when I entered the store, I asked the (nearby) cashier where the weekly sales ad circulars were located (there was a rack by the entrance, but it was empty). She seemed very annoyed & impatient, and she said "They're by the door". I told her the rack was empty, to which she replied "THEY'RE BY THE *DOOR*!" Again - in a more forceful manner - I said "The rack is EMPTY!" At that point she chose to ignore me, so I went in search of any other employees with the hope of finding the manager. Fortunately I came across the manager and I told her what had transpired. She was apologetic (in a genuine manner), which is the only reason why I'm giving two stars instead of one.
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May 2019 by Joshua S.
I go to this Duane Reade pretty often as it is near my office and, as far as Duane Reades go, it is pretty good. I have purchased toiletries there, birthday cards, drinks, etc. They are always well-stocked and have what I am looking for. Duane Reades are usually like that in my experience and what differentiates them are the employees and service. So far, I have only dealt with cashiers at this Duane Reade and the customer service has been good. I have no complaints. There have been no errors during my several check outs, they always ask if I want a bag or receipt, as they should. And, even if the line is long, they are always quick and process your purchases rapidly. Overall, this is a good Duane Reade with good, quick service. If you need something urgently, and it is not a specialty item, this Duane Reade should serve just fine.
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April 2019 by Michelle R.
I'm only writing this review because of Vanessa K. She is by far the most delightful cashier I have ever encountered in any drugstore setting. She never fails to put a smile on my face whenever I venture into the Duane Reade to pick up some last minute beauty supplies or detergent. She's always got a great attitude and is bubbly and charismatic. Truly I look forward to seeing her whenever I go to this location. We need more kind people like Vanessa in the world. Bless.
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April 2019 by Joseph L.
Vanessa is the most cheerful and kind cashiers I have ever experienced. She makes the shopping experience a joy.
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February 2019 by Elpidia Stiffler
Very good always. Getting my meds is sometimes a bit problem. I was endorsed there by a closed Duane Reade location. But Walgreens in 14 St is excellent in their customer needs...
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November 2018 by No Name
Crumbled the receipt before asking and asked me to wait 5 minutes to print another???????? Terrible service
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August 2018 by J Davis
Typical Duane Reade. Okay prices.
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May 2018 by Jane L.
This Duane Reade might have the worst employees in the chain. Tonight, I went to return an item that I'd bought at a different Duane Reade. The cashier called the manager to get their approval for the return. After she finished the call she looked at me, shook her head sadly, and said "I'm sorry, we can't accept the return". My heart sank--am I going to have to argue with the manager about their atore return policy (they told me at the other Duane Reade that I can return the product anywhere). A moment later she burts out laughing "Haha! I'm just kidding! I can do the return." I get that your job sucks but not everyone likes this kind of joking--especially if they're socially anxious and dislike disputing charged with a business!