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March 2024 by Emily DePalo
I want to single out one cashier at 459 Broadway, New York City. I thought her name would be on my receipt but it wasn’t….there was just a series of numbers at the top of the receipt just before the date. Hopefully, one of these numbers identifies this woman. 259. 6185. 0005. 3/14/2024On March 14, 2024 I checked out at 6:51PM. I had a shopping bag from another store with me with a few heavy items in it. I happened to mention that I hoped that store’s bag wouldn’t break while I was walking home. WITHOUT ME ASKING, she voluntarily swapped out the items she had just packed that I purchased from Duane Reade and took the items from the other store’s bag and placed them in your bag….it was much sturdier. It was a small gesture but meant the world to me; I had experienced a shopping bag breaking and spewing my things on the street months ago and was worried it could happen again on my way home. Your cashier took that fear away from me with what she did. I am very grateful for her thoughtful and very quick action. Emily DePalo
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March 2024 by Emma Sossamon
Dropped off a prescription and they threw it away. Did not reach out to let me know. Will be transferring to CVS.
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March 2024 by Rebecca Lam
Worse customer service ever. The person at the counter was literally mean to me. Then the manager was even worse! I ordered an online order and they delivered the wrong item. I went in WITH the receipt and WITH the wrong item and was told "not my problem, nothing I can do" with such attitude it was horrible. Will never visit this Duane reade again even if my life depended on it.
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January 2024 by Hans Geurtsen
I don't know why this place has so many bad reviews, it's just a great Walgreens (don't know why it says Duane Reade above the door) with a great selection and friendly staff. Nothing wrong with that!
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December 2023 by Bruno G.
BEWARE - Very RUDE & will LIE.- Doctor sent them my elderly father's Insulin prescription that he needs to survive.- They LIED & told my father that our doctor never sent them the prescription.- They were VERY RUDE & AGGRESSIVE towards my elderly father who was in desperate need of this medication to survive.- Contacted our doctor who was very confused and we waisted a whole day trying to unravel the fact that they bold faced LIED about never receiving the prescription.- Once we applied more pressure they finally ADMITTED they actually didn't have any Insulin due to a shortage.- So we spent an additional day tracking down a pharmacy that still had stock.- We were PANICKED and lost so much time & energy just because the Pharmacist felt it was necessary to LIE & attempt to pass on fault to our doctor....- This is unacceptably LAZY & DANGEROUS behavior, especially concerning the fact that my ELDERLY father needs this medicine to survive.
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November 2023 by Marcella S.
I normally adore Duane Reade, but the employee who works as a pharmacist and cashier is unnecessarily nasty. Being kind or at least not being rude to consumers who ask questions doesn't need much
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October 2023 by Kim M.
I have always preferred to get my prescription from Duane Reade but that has suddenly changed. The at 386 Fulton Street in Brooklyn is going down hill quickly. They are now placing telephone calls to busy so that they don't answer during the busy hours. I had a family member go observe what was going where no one could answer the phone. Yes, there were people waiting on line but at least tell the caller it's busy right now can you call back, The male pharmacist KHALID BOUZIRI IS VERY RUDE. I tried to give him the benefit of the doubt that he just had a trying day but nothing works with him. Don't let me ask a question about the status of my pain medication he thinks everyone is an addict. Go see for yourself. The staff is very judgmental a little empathy would not hurt. BEWARE OF THIS LOCATION
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September 2023 by Brandon D
I came in on a Friday night to purchase a card after buying gifts elsewhere. I WAS HARASSED BY SECURITY THE ENTIRE TIME I WAS IN THE STORE. One of the guards in particular was watching/following me around the entire time l was in this store. After spending a few minutes looking through the cards, he began to aggressively hoover around me and violate my personal space until the point I became uncomfortable and just left the store. JUST BECAUSE I'M A YOUNG BLACK GUY WITH BAGS IN MY HAND DOES NOT MEAN I'M GOING TO STEAL SOMETHING. Quite frankly a very upsetting and humiliating experience, and I will be sure to escalate this further through whatever channels I can find, because treating people that way is not okay.
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August 2023 by Adati Tarfa
I like this Duane Reade because of its location in Soho and the availability of affordable drinks and snacks or other personal care needs. It is a pretty mid-size store but contains most of the items you will find at your typical convenience store. I didn’t get a chance to check out the lower level but even the top level looks like a complete store.
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August 2023 by Marcela Ivonne Fuentes
Every time I go to pick up a medicine, the attention is unpleasant, especially Katrina; she always asks my last name two or three times and tries to correct my pronunciation, that's what I feel she does and she never has a friendly attitude, at least not with me. Customer service should improve, this is a sector where the friendliness of people is characterized and Katrina does not meet the profile.
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July 2023 by Willan Cayambe
Every time I order something for pick up. Nothing is ready, and they always make mistakes. Especially at night times.
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July 2023 by Carson Gallo (Carson J Gallo)
Charged me for 3 months worth of medicine, when they only gave me one months. Promised me they would resolve, and then ghosted me.
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April 2023 by Zeynep Atik
After having a minor problem with my passport photo I contacted the store and met Hassan who is an amazing amazing person! He made sure that I was satisfied with my new passport photo and was extremely attentive. We need more people like Hassan <3 God bless you !!!
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January 2023 by R Visuals
Very poor customer service. Horrible for online pick ups.
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December 2022 by Jessica Aflak Marucci
Stopped in at midnight for something very random (fish line) and Elroy didn’t stop until I felt satisfied while I problem solved to figure out what I needed. Very helpful! Even the cashier was lovely in the experience. Thank you!