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March 2024 by Lorna Pérez
They don’t have a printer for FEDEX return labels. So they didn’t scan my return code and I wasted my time going there.
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November 2023 by Dave
This Duane Reade has the best pharmacists in all of New York City. I can’t tell you how many times they helped me get medication, more affordably, or find medication when it was out of stock in other places.
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September 2023 by Mahmoud Hassan
Long lines. Understaffed. No self checkout
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August 2023 by Eddie R
Nice staff. Unfortunately almost all the products are locked up and you have to ask for assistance to get to them. The window display is littered with dead flies the size of grapes. Definitely not a good look. For gods sake clean up.
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June 2023 by Frank Venezia
Went in here simply for toothpaste. Toothpaste is locked in a case and of course no one was around to help. I gave up and left, and won't be going back. Don't waste your time just order stuff online.
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June 2023 by Augusto Lozano
Worst service if you can call it service… everything is locked and when you call for assistance, no one helps even tho every worker is available and chatting among them. Got to CVS and save some wasted time at DR
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January 2023 by Stephanie Escobar
I’d give zero stars if possible. If you’re calling for an emergency prescription through the prescriber line, good luck… they’ll leave you on hold for over half an hour. Had to call from a cellphone to get through (they answered within 3 minutes, but still cannot give me answer for another 15 minutes as “the pharmacist is busy with vaccines”). Unacceptable and disgusting.
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October 2022 by Xavier Rivera
Called the store 3x, and they hung up all the time... A bunch of inept workers ... A total disgrace
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October 2022 by Dan B.
Junkies stealing things in front of your face, more and more things are locked and need assistance to get-- this drug store is like a prison for products, it sucks. It seems like management doesn't want to hire proper security, they just lock everything up. Worst drug store in Hell's Kitchen.
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September 2022 by Novella Lopes-Fournier
It's so close to my apartment so they are pretty hard to avoid. Many of the gripes others have mentioned are true. The managers are pretty rude and staff hangout rather than help. If you haven't had to ring a bell and wait 15 minutes for an item you're not a regular. BUT today's review is on the Pharmacy Dr. Laing. RUDE. He was so nasty to me I had to ask him if he was having a bad day. He said he was the only one there and 13 people were on the phone. I said well I hope his day got better so he could be nicer to his customers. He said he doubt that it would and walked away. Sorry for anyone who comes in today. He's in quite a mood and feels entitled to be in one.
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May 2022 by Surya P.
Customer service is Very Very bad at the pharmacy. Phone calls are never answered. Always have problems getting a refill.
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April 2022 by A Google User
Don't drop off Fedex packages here, they go missing and staff is very unhelpful in helping locate. Basically dropped off a package for shipment the next day, the package never moved, three business days later I go back to check and they claim because they don't keep history and only keep what gets sent out, they dont have mine because it was never sent out. However they also don't have my package so it 'disappeared'.Now I have to file a claim with Fedex with their very terrible customer service and transfer call runarounds.
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April 2022 by Donny T.
The pharmacy at this store is hands down the worst I have used anywhere. B and I have been staying on and off in the area and getting our prescriptions here. Most of the people working are pleasant but always flustered. It's a very busy area of Manhattan and they simply don't have the capacity to handle the traffic. You can get your Rx phoned in here but you will get zero follow up if there are any delays or problems with filling it. They are frequently out of medications but good luck finding out if they've gotten a hold of more or even ordered more to begin with. We picked up three prescriptions there but just got two. I saw one person get very angry because they had been waiting thirty minutes for their prescription which had been filled after five but the person's name was never called. And on and on. The rest of the store is a standard small Duane Reade with the usual accoutrements of Gatorade and cosmetics. But the pharmacy needs new management because it's generally terrible, and when you just want to get your prescription filled that's a hard pill to swallow.
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April 2022 by Amanda L.
Worst pharmacy ever. Will never spend any money on here again. The pharmacist are the most rude I ever came across (the indian male and female) not helpful at all unorganized and do not know what they're doing. Also the ex con security and staff that works there are also rude inappropriate not helpful. Hope this location get closed down soon.
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April 2022 by George C.
Since all the other sister Duane Reades and Walgreens closed in the area, this store always has a line at the pharmacy and check out. So make sure you have some solid minutes to wait when you shop there. Customer service is ok... nothing else to brag about.
