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March 2024 by Haim Haviv
LOVE Lilian the pharmacist here. She’s so kind, helpful, and knowledgeable. On top of being a great clinician, she doesn’t shy away from billing and helps with coupons etc. I love coming here thanks to Lilian.
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March 2024 by Joshua Morrison
Avoid like the plague. I never write reviews but felt I had to because I lived nearby and have countless bad experiences with rude, unhelpful, and downright awful people at the pharmacy staff. If I were management I’d replace everyone there, I could write a book about how this place (the pharmacists) have harassed my girlfriend and I over medication that we have regularly taken for decades without issue elsewhere. A stain on Walgreens/Duane Reade as a whole. If I were management, I’d fire the whole department. If you fill your medicine here, know what you’re getting into. Obvious throwaway for a reason.
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February 2024 by Timothy Schuebel
Been going here for over 10 years for my RXs and household goods.
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February 2024 by Victor Psybotik
I've been on hold for 20 mins trying to get in touch with the pharmacy. I guess the reviews are real.
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November 2023 by Mike Wood
Went for vaccinations. Arrived early but waited nearly 45 mins - so just plan ahead. Friendly staff which helped.
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November 2023 by Devon Lin
is there a half star? everything about this place sucks. EVERYTHING
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October 2023 by Majic Star
Do you wanna die?!!! You're better off not getting prescriptions filled herethis is the worst pharmacy ever so unprofessional and regards to patients life. My aunt whose an elderly woman was treated with no respect whatsoever.She waited ova the phone 20 minutes and when she called back the line was off the hook 45 minutes till they close. Also she was promised delivery on Friday at 2:08 p.m. at 5:42 they said she couldn't get delivery till Monday morning she didnt have enough medicine we are talking about Prednisone prescribe for severe asthma attack the clerk calls and said she will deliver it when she clears it with her boss my aunt never heard from them again and the phone was off the hook the rest of the night
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October 2023 by L Buchalter
Absolutely the worst pharmacy in NYC. My doctor called in a script not once, not twice but three times. I was on the phone with her and she tried calling and they would not pick up and I said that is my doctor and they said she can leave on voice mail. While I was waiting to be waited on 3 out of 5 people had the exact same issue and was told their doctor never called in script. I waited another 10 minutes and asked if they can check the voicemail and was told they are now giving covid shots so check back in a hour. I could either come back or wait. My doctor wanted me to confirm they received message before she left her office for the day especially since I needed this medication 4 days prior. I went back 3 times in 1 day. I was left on hold for more than 23 minutes waiting to check on my prescription. Totally unacceptable. AVOID AT ALL COST
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October 2023 by David Shin
Waited close to 50 min just to pick up prepaid medicine.. Send your prescriptions elsewhere if you’re in a rush.
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September 2023 by Shreya Shukla
This is literally my first 1 star review, but I had to because the person was so exceptionally rude. I asked help from one of the team members that was very nice and helped me. I had 3 out of 5 things I needed, and I walked around to try to remember what else was missing. Because I was sleep deprived I did circles or hovered in some aisles so I understand that the female security person may have thought it a concern. I was in the store 5 mins when she came around me, then in a different corner, she found me looking at nail stuff and came up to ask questions and kept looking at the 3 things in my bag. I tried to diffuse the situation and asked if she had used any of these nail styles. She said no and left, but kept staring at me as I went around the store to grab snacks. I saw her staring at me across the store and I was getting tired of it so I put my hand up questioningly. At this point I had only been in the store maybe 10 to 15 mins. She screamed across the store, "why are you putting your hand up?". I told her, "you keep following me and it feels like an interrogation. I'm in this store once a week and live down the street. Nobody had treated me like this before here." She said "I do that to everyone and it's my job." but for the last 10 mins, I was the only one she seemed to be doing her job with. Before I could say anything, she said "leave me alone". I said "that's literally what I'm asking you to do." She then said "you must be upto something otherwise why would you react like that". At that point I had enough of a woman screaming at me across a store and making a scene. " So I took the 3 things out of my bag, told her it wasn't okay for her to accuse like that and left. I worked my way up in a retail environment and managed a store for years, and I understand that theft can be a real issue and that a security job is really hard. What is not okay is making someone feel less than for going about their day. This individual was provacatory, rude, and demeaning. I know from experience that it's possible to do your job without inciting an argument. I am a woman of color and it seems easier to fixate on someone like me rather than the white people that frequent the stores in this area. But since the person they hired is a woman of color the company probably gets to pretend like this is okay behavior.
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September 2023 by ER
This is the worst Duane Reade I’ve ever been to. Almost every single item is behind a plastic case, drug addicts/homeless and junkies come in and are allowed to steal regularly, even though they have a SECURITY GUARD that’s clearly not doing his job whatsoever. You have to push a button and wait for a RUDE employee to come and unlock the cases for you … that’s IF THEY EVEN FEEL LIKE IT. The only employees I’ve encountered that are kind here work at the checkout. Today I went to buy something and had to press the button and wait to have someone come to unlock the case. It looked like the actual manager. No greeting. No hello. No thank you for waiting. Just says “which one?” So I didn’t say anything and pointed at the item I wanted. Got it out from the case and then walked away. So he says “you’re welcome…” as if I owe him ANYTHING for not even greeting me or thanking me for my patience. What a total joke this place is!!! Total mess. Awful excuses for employees and actual customer service. Definitely avoid if you can. Disgusting.
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August 2023 by Jim Kempster
Watch prices closely, because some are outrageously inflated (e.g. $40 for a pack of razor refills that are $15 elsewhere). The staff is hit or miss—most are curt and unfriendly. The personable and attentive ones never seem to stay long. And don’t forget to bring your own bag. Otherwise it’s like they’re punishing you for not leaving home for the day without empty bags of your own: charging you for a paper bag that falls apart before you get home. Generally, I miss the Duane Reade in my old neighborhood.
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July 2023 by olivia m.
No stars if I could. Worst Duane reade there is. Inconsistent employees and no professionalism. Hire some people who know how to talk to customers and are accommodating please. After all, you're supposed to be a pharmacy and drug store.
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June 2023 by Dan Gorry
Pharmacist is incompetent and the other pharmacy staff are needlessly combative and rude while impersonating the pharmacist over the phone. Avoid if possible
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June 2023 by Lily R.
This is the worst pharmacy. They were the only pharmacy in all of Manhattan that had my medication and the pharmacist would not fill it because there were "red flags" that she did not explain to me.