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October 2023 by Timothy O'Hearn
I was diagnosed with walking pneumonia today. Yesterday, my doctor called in a prescription for a generic antibiotic to the Union Square location since my symptoms suggested an infection. Today, the Union Square location had one prescription ready, but didn't have the more-important antibiotic. They told me I was "fifth in line" for the antibiotic, and gave no indication what that meant. I then asked if all the computer systems were the same and I could go to another Duane Reade location that had the medicine in stock, and they said sure, no problem. However, the tech seemed to regard this as an odd question.To my surprise, there was a Duane Reade two blocks away at 14th and 3rd. I walked over and approached the pharmacy techs asking about the antibiotic. The first tech I spoke with seemed surprised as to why I would travel to get medicine, reminding me that this was not my primary pharmacy. However, they told me they could fill it and that I could sit in the tightly arranged waiting area next to all the feeble old women waiting for Covid vaccines.While waiting, I received a call from my doctor informing me that x-rays indicated that I had pneumonia and that he had sent over a script for a more powerful antibiotic. When I was called up to receive the original antibiotic, I told the pharmacy techs the news, and they were like, nothing yet, this process takes some time, you need to wait. I say, sure, I'll go get some pizza across the street, see you soon.I return about 35 minutes later, wait in line for a while, then ask again. They tell me that this isn't my primary pharmacy. I explain that I'm sick, was cast onto the street at my primary pharmacy, and am willing to wait. I then ask the tech just to confirm that the more powerful antibiotic is *in stock* and that it is worth waiting for. She says "no" several times, not understanding my question, but eventually I cajole her to ask the pharmacist, who says yes it's in stock, we just need the script. They tell me to call my doctor.Once I do that, I provide my identifying information just to be told again that this is not my primary pharmacy (they all have the same system, so why does this matter?). I explain why I came to this pharmacy. I hold up my phone showing the medicine in my patient portal. She tells me that she only sees "two scripts called in today," an inhaler and the earlier antibiotic. I say, no, those weren't called in today, but I picked them up today. She then tells me that the screen I am showing her is of the wrong antibiotic, the antibiotic that I already received. I correct her and say, no, that's the one above it, and I scroll up. After having been corrected twice, she loses composure and starts cutting me off and yelling "We don't have it! Call your doctor! Call your doctor to resend it!"Meanwhile, I'm coughing after every other sentence and speaking with the same cadence and volume of the old ladies waiting for their vaccines.I say, so, if it's not in your system, there's no way it'll be in the system over at Union Square, right? Same system? She cuts me off and continues yelling "Call your doctor! [at 6:30pm, after I had already called the after hours support number]I then say, okay, I will go home, just confirming that after waiting for more than an hour your opinion is that my doctor did not properly call it again? She walks away while continuing to yell about calling my doctor.I arrive at the Union Square location about five minutes later. They have the new prescription in the system, but need 30-60 minutes to put the pills into the bottle and package it up.
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September 2023 by Tim O.
I was diagnosed with walking pneumonia today. Yesterday, my doctor called in a prescription for a generic antibiotic to the Union Square location since my symptoms suggested an infection. Today, the Union Square location had one prescription ready, but didn't have the more-important antibiotic. They told me I was "fifth in line" for the antibiotic, and gave no indication what that meant. I then asked if all the computer systems were the same and I could go to another Duane Reade location that had the medicine in stock, and they said sure, no problem. However, the tech seemed to regard this as an odd question.To my surprise, there was a Duane Reade two blocks away at 14th and 3rd. I walked over and approached the pharmacy techs asking about the antibiotic. The first tech I spoke with seemed surprised as to why I would travel to get medicine, reminding me that this was not my primary pharmacy. However, they told me they could fill it and that I could sit in the tightly arranged waiting area next to all the feeble old women waiting for Covid vaccines.While waiting, I received a call from my doctor informing me that x-rays indicated that I had pneumonia and that he had sent over a script for a more powerful antibiotic. When I was called up to receive the original antibiotic, I told the pharmacy techs the news, and they were like, nothing yet, this process takes some time, you need to wait. I say, sure, I'll go get some pizza across the street, see you soon.I return about 35 minutes later, wait in line for a while, then ask again. They tell me that this isn't my primary pharmacy. I explain that I'm sick, was cast onto the street at my primary pharmacy, and am willing to wait. I then ask the tech just to confirm that the more powerful antibiotic is *in stock* and that it is worth waiting for. She says "no" several times, not understanding my question, but eventually I cajole her to ask the pharmacist, who says yes it's in stock, we just need the script. They tell me to call my doctor.I call my doctor's after-hours support line which provides no support but helps me kill eleven minutes. The old women in the waiting area have now gathered that I'm really sick and begin moving their seats away from me. I then set up whatever web app is required to see my prescriptions, and I can see what the doctor mentioned to me. I get in line again. One tech notices me and says that there's still nothing, but the other tech tells me to wait and that she'll take care of it.Once finished waiting in line, I provide my identifying information just to be told again that this is not my primary pharmacy (they all have the same system, so why does this matter?). I explain why I came to this pharmacy. I hold up my phone showing the medicine in my patient portal. She tells me that she only sees "two scripts called in today," an inhaler and the earlier antibiotic. I say, no, those weren't called in today, but I picked them up today. She then tells me that the screen I am showing her is of the wrong antibiotic, the antibiotic that I already received. I correct her and say, no, that's the one above it, and I scroll up. After having been corrected twice, she loses composure and starts cutting me off and yelling "We don't have it! Call your doctor! Call your doctor to resend it!"Meanwhile, I'm coughing after every other sentence and speaking with the same cadence and volume of the old ladies waiting for their vaccines. I say, so, if it's not in your system, there's no way it'll be in the system over at Union Square, right? Same system? She cuts me off and continues yelling "Call your doctor! [at 6:30pm, after I had already called the after hours support number]I then say, okay, I will go home, just confirming that after waiting for more than an hour your opinion is that my doctor did not properly call it again? She walks away while continuing to yell about calling my doctor.I arrive at the Union Square location about five minutes later
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February 2023 by Megan Davis
Cashier at the register extremely rude and condescending
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December 2022 by Daniel Shtarkman
Marina, one of the pharmacists here at Duane Reade is amazing!! So helpful and kind!
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December 2022 by john healy
I went there to get my covid shot. I was very pleased with the nurse Stacy, made me feel comfortable
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October 2022 by Katie Skrinski
Came here for my Covid and flu vaccines and I waited an hour just to be told they never gave me a form so I wasn’t even on the list. They then proceeded to give me a form for the wrong person which had their personal information printed on it. The pharmacy technician was disorganized and slow. The only redeeming part was the actual pharmacist who was speedy, friendly, and informative
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October 2022 by Christian Monaghan
Many items are locked behind plastic and if you request assistance no one will respond. Will not be returning to this location again.
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September 2022 by Susan L.
This is only a review for the personnel, since we went there strictly for the purpose of getting the newest covid vaccine. The woman who gave us the injections was *exceptionally* friendly and nice, so we had a very enjoyable conversation with her. The woman who checked us in at the pharmacy counter (which took awhile, but all the "red tape" certainly wasn't her fault) was also friendly and she had a good sense of humor. The security guard was also friendly - and when I complimented the manager before leaving the store, she was pleasant. It's a rather small store, but meanwhile it's in a very convenient location re: transit options.
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July 2022 by Matthew Holtzclaw
One of the worst Duane Reades in the city and that's saying a lot.
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July 2022 by Katrina d.
This is a barely functioning enterprise. Not a real pharmacy; it closes early and is closed on random non holiday weekdays. This place is mismanaged, obviously. People that work here are always beleaguered. When my doc calls a prescription here by mistake, I get upset because I won't get the meds. What a miserable place. Kinda wish the peep show would come back.
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June 2022 by Mike K
Registers are ALWAYS either understaffed or just generally slow. Poorly managed Duane Reade
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March 2022 by BRADTHEMUSICIAN
They don't know what they are doing here, I recommend you go elsewhere
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September 2021 by Valeriano Romero
This place is messy and they are not clear about their WESTERN UNION service policy. Maximum pickup amount of money is 300usd just because they decided it. There is no communication about this fact anywhere. Very bad customer service
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February 2021 by Ley de la Gratitud La ley de la Gratitud
This place is messy and they are not clear about their WESTERN UNION service policy. Maximum pickup amount of money is 300usd just because they decided it. There is no communication about this fact anywhere. Very bad customer service
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December 2020 by Tom Marley
The Pharmacy staff go above and beyond ,they are always very helpful and fast with prescriptions ! I also shop at this store a lot and the staff has always been great !