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December 2023 by James P.
Worst Duane Reade. Line is always terribly long and when they do get to you they often mess up your order. I've gotten incomplete orders the last 3 times I've had prescriptions sent there. Truly disappointing!
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November 2023 by Colin Harding
Rude, disrespectful and incompetent pharmacy staff. Zero stars.
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October 2023 by Henry S.
What a mess! I have a prescription that renews monthly and that I'm supposed to pick up at Duane-Reade at 60 Spring St. I have two insurers who cover the total cost. Every month I get an email telling me the medication is out of stock. Then, days later, I get an email telling me the medication is ready for pickup. But they haven't applied the other insurance policy! So I have to call them, which means being on hold 10 to 15 minutes and often having the call canceled. I'm told by my secondary insurer that this pharmacy sometimes enters the data incorrectly, which leads to the coverage being rejected. I need another pharmacy!
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September 2023 by Christopher B.
Worst customer service management of employees. I waited at the checkout counter for two minutes nobody there, god knows how much stuff was stolen. People are hiding in the break room all day. Good place to shoplift if you don't wanna pay, they give that option by not being on the floor or at the register.Im not sure who the idiot is running the joint, but by all means join the MTA we know they are srewed up, just another idiot to the mix.GO TO CVS ON BLEEKER!!!Itried to check on my medicine they had me hot for 15 minutes just so that the time would run it before they close. No Meds for me I guess thanks Walgreens and welcome lawsuit!!!!!!!!
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September 2023 by Judith D.
The worst. 0 Customer service in-store or on the telephone. I gave a name and ID number for my order and the person answering the phone got it wrong. They seem to employ very young people who don't care about me, the store or The reputation of the chain. Only go if you want a ton of aggravation.
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August 2023 by Becca L.
Wanted to give a special shout-out to Johanna, the customer service team member, who so patiently assisted us and helped us utilize our savings through loyalty programs. She told us we could buy one get one free on a couple of items that we missed and patiently waited for us to go retrieve the free items. She was so kind and helpful! Thank you Johanna!!!!
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July 2023 by Clyde Johnson
This very special pharmacy team continues to be kindest and most helpful team, anywhere. I fill scripts and get vaxxed here whenever needed even though I live an hour away and have to coordinate visits to see Neticia and team when I’m down in the city. I’m grateful and really appreciate them all.
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June 2023 by David McDevitt
Stopped shopping here when they started locking everything up. I don’t need to feel like a criminal when I’m buying a toothbrush
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May 2023 by Luisa K
I had a fairly awful experience with the pharmacist, Talyan. Needed an emergency medication and when inquiring for help or why the script would not process, she would often just walk away without saying anything or just not respond. When she gave me the initial 15 min period to wait for the medication, I came back after 20 minutes where she then said it would be atleast another 15 minutes, though the pharmacy was empty. A different male pharmacist then kindly brought me the script a few minutes later, but I have never experienced such disrespect to customers, will be switching pharmacies.
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December 2022 by Lissa Warshaw
This review is for the managing pharmacist, Connie, she was so kind, understanding, and informative regarding my issue and questions. Thank you for your help, Connie.
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October 2022 by Fox Hunter
I walked in today into this store about 45 mins ago and was greeted by a lady called Chass. I had a bag full of recyclables and wanted to cash them in. Chass advised me she could only do 30 as they were full. I was trying to tell her that I had about 60 and wanted to see if she could do more. She started showing me her attitude. Her voice was commanding and she started getting irate. I asked her to lower her voice and speak politely. She would still refuse to speak in a polite manner. I asked her to drop her attitude and be respectful. She openly called me a White Russian, which is absolutely inappropriate. This made me very irate. There cannot be any people working in customer service like her. She started threatening me with police. I told her she needed to be in another job. Could you please take a disciplinary action against her and make sure she is does not front the customer service desk anymore. She certainly needs to be removed from any position that involves customer interaction.
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August 2022 by Elly Rod
I usually buy my baby formula in person , however this time due to unfortunate circumstances had to make same day delivery.. order did not include baby formula and so I was connected to a “ Manager” who was extremely rude over the phone when I asked for assistance. She did not offer any suggestions or empathy on how to solve the issue and simply brushed me off the phone nastily saying ” well we don’t deliver, so…” I hung up because she was so unapproachable, never buying/ ordering formula there again.
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July 2022 by June Lan
Worst shopping experience, the register women is extremely slow and mean. She stood there do nothing, but Keep me waiting when there is none one before me. she didn’t know how to make the offer work and yelled at customer when I was checking out. Full of disrespect and rudeness!
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April 2022 by Michelle C.
This location is quite large as it used to house a bank and is right next to the Spring St (6) station. They have a Birchbox beauty space, which is quite nice as it allows you to become acquainted with lots of new brands and expands the total selection of beauty products available. When I last visited they had the free N95s available at a table near the register!
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March 2022 by JJ PP
Love the place.The only thing is that theyre is no sign (or at lease i havent seen any) saying that there is a lower level. The stairs are not that obvious.Other than that i always find what im looking for here.