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February 2024 by LILIANA ZAMOT
I went to this store and I bought a dozen of donuts, 6 bagels with cream cheese in the size and a box of coffee. When I picked my order I asked to the lady if she put jelly...so one of the guys approached me and ge said to me jelly is not free is 50c each how many do you want? So I said to him that he need customer service classes because he is so rude I am not asking for jelly free but he was so nasty and he said take your orde and go...why??? I should go somewhere else.
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February 2024 by Brad Loncar
Good location near hotels downtown
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December 2023 by Moses Yuk
On a happy and merry day today, this place turned my mood upside down…sad, frustrated, and furious. I should have checked the reviews. Service was bad and very not understanding. The worker does not try to compromise or listen to our explanation/help needed. With the wrong calculation of transaction in our order, we asked what happened but the worker said “it’s your fault.” The lady re-did our order and deleted the first order without giving us the receipt which she threw away. In the first order our points were used, so the points are gone too. The lady gave us attitude and rolled her eyes. The man raised his voice and did not try to listen to our question or concern. Instead they said it was “your fault.”The headquarter has to investigate this location as there are also many other reviews that claim similar situations as us.
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November 2023 by Serena C
Super low level Dunkin.the man who served me was rude and with no gloves on. Absolutely not
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November 2023 by Tenzing Paljor
Saturday morning shift women don’t know how to talk to customer she was to loud and angry alway ?????
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October 2023 by Estrella Moraga Bello
This is for the owner of this place; change the people who work there because they serve lousy, they deliver a very bad service. And with their energy they tell us out loud not to step on the place again.I went 3 times to buy there because I live nearby and because I expected to find another worker who would do his job well and justify his salary, but no!! So I won't come back anymore and I'll tell all my family and friends never to do it either.In addition, the coffees they prepare are disgusting.
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September 2023 by johnshaves 101
Nice food great
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September 2023 by Miri Elisa
Why is it so hard to get a cup of coffee right. Manager can be rude blaming customer for their mistakes and saying it Infront of everyone. It's embarrassing and not good service. Some days coffee taste nasty. Other Days coffee is okay. Why should have to order my coffee black just to get my order correct.
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July 2023 by Coach Vic
I ordered 2 hash browns well done. I watch them to see if they put my food on a fresh piece of paper. They do. When they take my food out of the oven they check with me to make sure it is cooked to my specifications. I love that.
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June 2023 by Dania Smiley
I visit this location ever morning today the two woman there were very rude I feel like it’s a race thing because they were nicer to the woman behind me who was the same ethnicity as they were.I asked one of the woman at the register to scan my Dunkin app so that I could obtain the free lemon cake she said ok let me scan your phone ms she scanned it so I put it in my bag she asked me if I was stealing and started to yell I told her “IMan I just asked you to scan my bar code so that I can obtain the free cake”She then yelled “next time be clear I scanned it for point not for a free item”I spend my hard earned money twice a day at this location the Men there are always nice and pleasant but the woman are always aggressive and rude to me everytime I visit which makes me uncomfortable my coworker had the same experience as well something has to be done
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June 2023 by Megan J.
Hashbrowns are always stale and taste like they've been sitting out for days. The iced tea here isn't made correctly either. Have tried this location multiple times and each time it has been disgusting.
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June 2023 by SE7727
First experience of Dunkin Donuts and we were really impressed. We found them to be very good value too.
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April 2023 by Mariely Ramos
Horrible the iced latte didn’t have enough ice and they didn’t have anymore food only donuts if I had the option to give 0 stars I would the guy that was there looked like he hated his job . For it to be in the tourist area like wall st it looks really bad ???
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March 2023 by J L
Mediocre is all I can about this place. The workers are nice. The coffee is coffee, nothing to rave about. The food is subpar. Ordered a Bacon Egg Cheese Breakfast wrap for almost $3 and is about the size of 3-4 packets of ketchup, not to mention the soggy bacon. They used to be much bigger portions.Parking: Almost non existence. All around are No Standing Zones, with a few paid street parking a block away and a few parking garages.
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February 2023 by DAG DAG
Been living downtown longer than this DD has been here.....never a friendly face behind the counter in all these years. Today was the 'topping on the donut' as I will NEVER frequent this location again. I went in to buy 2 boxes of hot coffee for a student party at a nearby school- they don't offer any school discount (as most vendors in the area do)- they wouldn't give any extra cups- were so unfriendly and unpleasant AND when we got to the school (after they told us everything was in the bag)- there weren't any cups or sugar....just napkins and milk. We had to go back to get cups and sugar. I'm hoping management reads this awful review so that they wake up and 'smell the coffee'- as MANY students, teachers and admin frequent their location and it would be a shame to lose all that business because of their nasty staff and refusal to give any discount to the neighboring schools in their community.
