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March 2024 by KAYS 392
Don't Buy From This Location. I ordered roses and chocolate covered strawberries for My Wife on Valentines Day and the strawberries had fungus on them. I reported this to edible Arrangements and they said that this store would get back to me in 48 hours and I Never heard back from them. I always order from edible Arrangements but I will Never order from them again. They have No Customer Service.
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February 2024 by V Cherry
Placed an order on February 4, 2024 for February 14, 2024 and the order arrived after hours. Called 7 times no response and filled out a form on their website! They responded informing me it will take 24-48 hours to hear back!
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February 2024 by leslie carter
Son and daughter in law ordered for same day delivery on my birthday when I was visiting NYC. Did not receive anything - but they claim it was delivered. Unable to reach them by phone to request refund - and they don’t call back. I would strongly suggest you don’t use this store! (Ordered online so didn’t know it was going thru the 14th street store). Shady, dirty, and dishonest way to do business!!
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February 2024 by Taequann Adams
Been trying to contact store to no avail, idk how to contact the store because the phone number provided does absolutely nothing. If I can’t be reached by the staff I’m finna cancel my order and never use edible unarrangements again.
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December 2023 by Vivian Phan
Oooof so I’m not sure what or when that frosting on my cheesecake was made but we found mold and the cake even tasted moldy and we just had to throw the whole thing out. Wasteful.
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October 2023 by Anna Garcia
Bought a 12 piece dipped fruit birthday bundle. Got a 6 piece. It was a surprise delivered to my husband’s job which he could’ve shared but there weren’t enough pieces. Left to messages no return call. Called next day and they offered to deliver to a different location since work was no longer appropriate on a weekend. Seems like this location has a chronic problem based on other reviews. They need to understand that sending the correct amount the next day to a different location only solves half the problem. They can’t give me yesterday back or redo the occasion it’s important they get it right the first time.
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March 2023 by Tevin Samuel
The number posted is saying its not in service. I cant even get to the store because im at work. This gift was supposed to be proof that i can keep my word to someone i love but instead this will be used as another this example of how i said i would do something and didnt get it done. This is HORRIBLE SERVICE.
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February 2023 by Latifiha Lashay
The young spanish female upfront never acknowledged or greeted me. Someone from the back had to come up front to tell her to assist me. Then a Spanish guy walks in and she greets him and they start conversing. Worst customer service ever.
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January 2023 by D M
The 1st time my order was available an hour ½ after the set pickup time, part of the order was substituted with items they had in stock instead of what was listed online.So I should've quit while I was ahead but I needed a few more smaller items for the staff out that day so tried them again a week later for a smaller order. I called the day of to make sure it would be available on time and they say could not fulfill the order unless I came in person instead of sending someone else to pick up the order. Then got the run around from the store when I told them to cancel it.The wanted me to wait and let it clear as a no show, I assume rather than a cancelation.
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December 2022 by Eileen M.
there was a special offer for a free 6 piece dipped fruit box and because i had never been in there or ordered from them i decided to walk into the shop. they were very friendly and nice and when i told them i came in for the free offer they handed me a beautiful red box and a matching shopping bag no questions asked. when i got it home it had only 3 pieces of chocolate dipped fruits and 3 assorted cookies. i will say they looked lovely and the dipped chocolates were super fresh and tasty. i think they might have just made them before i actually came in. the cookies were good but i did really like the fruit part. i see they got alot of bad reviews and maybe i just got lucky but i did want to give them a shout out as i had no complaints with their products. i will even consider ordering something from them to giveas a gift to a friend or family member. hopefully they got their act together with getting so many bad reviews. hope so would like to keep them in business and in the neighbor as we have so many empty storefrontsalready.
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December 2022 by Christina P.
TERRIBLE. I'm not going to even go on into detail but wow.... I work for a high end company and we ordered some strawberries for one of our team member's anniversary. The pictures show for itself, what we saw on the site and ordered and what we got........... I could've made these myself and looked 10 times better. This shouldn't even be okay I am so disappointed!!!!!!!!!!!
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November 2022 by Michelle N.
Recently visited this location with my partner and they were awesome!! The manager Sammy and his colleague were so nice and helpful to my partner and I. We literally had 20 minutes between our train intervals before we were scheduled to leave again. We placed our order in store and they were able to make it and prepare it for us in time to catch our train. They were so awesome that we came back 2 hours later and places another order for the same thing lol!!!! The chocolate covered pineapples were sooo good! Great customer service! Thank you again!
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October 2022 by MARIA FELDER
The items should have been placed in plastic to avoid getting wet. I’m disappointed that everything arrived wet. Please consider using a plastic cover to protect the merchandise.C. Felder
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October 2022 by Sandra Dickson - DeRosa
This was not an “arrangement”. The fruit was just scattered around on an oversized take out platter. Fruit was tasty but the presentation was horrible.
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August 2022 by Frederick Malone
The person who help me was such a great help! Will go to him agine for my next arrangement! Job well done! Made me want to spend my money?