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November 2022 by Ann L
I recently purchased hardware for kitchen drawers and cabinets from Elegance in Hardware and Bath. From my first visit there (when I was just checking out possibilities and clearly not ready to buy anything) to my final purchase, the salesman I worked with, Conrad Emery, was extremely helpful, patient, and very nice.
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October 2022 by Brian Homeward
Highest quality, highest variety, pleasant staff.
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July 2021 by Snarky Sid
The best in Hardware and ServiceI always come here to select hardware for my clients cabinets and doors, but with the addition of their second level bath shop, there's no need to go anywhere else for your bathroom build needs.And, of course, my to go guy there, Raynny, is the absolute best in customer service as well as knowledge. He really knows how to get you what you want, at the price you want and within the timing you need.There is no better Hardware and Bath store in NYC!
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April 2021 by Bassem Diab
Elegance hardware has a very big selection of what you are looking for. Staff are very friendly, they try their best to help you get what you are looking for. Ali is an excpert with hardware, locks, knobs and special order. I deal with them for the past 10 years. I highly recommend this place.
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February 2021 by Julie Mansfield
Dealing with Raynny Soto is always a pleasure and an amazing experience.
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September 2020 by Cesar Alonzo
It's great is a store lock they have to many different types of locks.
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July 2020 by Michael May
I bought tens of thousands of dollars of and hardware and hade two defective kevo Baldwin locks. We asked them to replace them and Raynny Soto their salesperson repeatedly refused saying we should call Baldwin customer support. After months of customer support failing to fix the locks they refused to take them back because of time though the initial notice was immediate. I rebuilt a house with over 90 suppliers and this was my worst experience. It was so bad I actually thought about going to small claims court but life is too short. Just NEVER use them
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April 2020 by Lilia Ballinas
La mejor
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December 2019 by Joanne T.
This store has a great selection of hardware. We needed hinges, door levers and closet handles. In addition to the selection, customer service is very important to me, and that's what you get at Elegance. We had to deal with an exchange since the company we ordered from sent the wrong finish and Ali expediently took care of the issue. Andrew is extremely patient and knowledgeable and we appreciated his tutelage on our decisions.
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December 2019 by Joan T.
This store has a great selection of hardware. We needed hinges, door levers and closet handles. In addition to the selection, customer service is very important to me, and that's what you get at Elegance. We had to deal with an exchange since the company we ordered from sent the wrong finish and Ali expediently took care of the issue. Andrew is extremely patient and knowledgeable and we appreciated his tutelage on our decisions.
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November 2019 by bradley carney
We were gut renovating a home out of state and didn’t know exactly what we wanted. It was so helpful to see all of the finishes and colors in person. Getting to touch and use the features of the hardware is essential to know comfort for the future. Elegance in hardware has a great staff and they stand by their products. We had an issue with one of the accessories not fitting correctly. Mr. Ali asked me to come in, he assessed the trouble and took the problem off my hands. He contacted the manufacturer and delt with the back and forth communications. Then when the part arrived, he contacted me and they delivered the part to my home. It was good, old fashioned customer service at its best!! I highly recommend them and will use them on my next project!
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October 2019 by Karen Pascual
I walked into Elegance in Hardware this past Tuesday looking to replace my 5 year old kitchen faucet. The porcelain handle of the faucet crumbled in my hands after having nothing but trouble with it. I was greeted by Compton, who was beyond amazing. I showed him a photo of my broken faucet, as well as the original receipt showing who made the faucet. I had purchased the faucet someplace else and had just left there feeling very dissatisfied. They were willing to give me a discount on a new faucet, but that was it! Compton immediately called the manufacturer of my faucet and within two days, I received replacement parts at absolutely no cost to me. I can’t remember ever having such wonderful service anywhere!!! I will definitely return to Elegance in Hardware. Thank you Compton!!
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October 2019 by Karen P.
I had the most amazing experience here this past Tuesday. My 5 year old kitchen faucet, which I bought someplace else, broke after having nothing but trouble with it since I got it. The porcelain hot water handle crumbled in my hand after 5 years of having to tighten it constantly, all day every day. I went into Elegance Hardware to reluctantly purchase a new faucet. The most amazing man who was helping me called the company who made my faucet and within two days I received two new porcelain handles. I was, and still am, totally speechless. He'd never seen me before but went out of his way to help and at no cost to me. I will definitely be returning to Elegance in Hardware. Thank you so much.
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July 2019 by Michelle N.
Raynny at Elegance in Hardware is always helpful, willing to take my calls no matter how busy he is and always looking to give the best pricing possible for the best materials. I'm constantly looking to them for advice and it's always given in a friendly manner with a quick turn-around.
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July 2019 by Paris Copia
Wish I could give 10 stars. Aleem is the best and most honest guy I've met! He went above and beyond with service. Way beyond. Now I have a fully functional Baldwin lock and it's amazing. Thank your aleem!
