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October 2023 by Furnabelle
The movers that comes to your home are excellent and work hard to make sure everything is good with your belongings.But the workers in the office setting are very unprofessional.Since you can’t reply to owners reply. I am doing it on my post. I am surprise since I paid over $5000 to move me out of site. Then to have some damages done to my furnitures and screws missing. In addition promising to refund me for the damages but because I did a bad review took away the refund. Am I in your systems now.
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August 2023 by Janet G. Franklin
The guys were great! They were quick to schedule, upfront with the price, and communicative about arrival time. They moved a treadmill for is maneuvering corners and stairs like it was nothing.
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August 2023 by Beverly J. Miller
Before the moment hey communicate well and we're very agreeable. During the move they were careful and diligent. I would use them again if I have a need.
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August 2023 by Ellyss Eurich
Truly professional people! The team was able to move my fully loaded 2 br apartment in less than 4hr, with utmost care. Highly recommend and will consider again for any moving service in the future.
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August 2023 by Mark E. Morrison
Had a fantastic experience with them! They were quick, professional, and got it done in two hours! They’re very reasonably priced and I will use them again for my next move. Very happy I used this company.
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August 2023 by Sydney Barnes
Since they keep taking my reviews downDO NOT USETheir drivers damaged my car in a hit and run style accident and left a note with just the owner (florin)'s number. He refused to answer my calls after the first one in which we asked him to provide his insurance information. I wouldn't trust anybody with my belongings who can't even take responsibility for their own actions.Agree with all the other reviews calling the employees here liars who are difficult to get a hold of, call them with *67 before the number if you actually need to get a hold so they won't ignore your calls.
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July 2023 by Leanda Garfield
FAKE REVIEWS BEING POSTED BY COMPANY TO MAKE THEM LOOK BETTER. Don’t fall for it!Horrible experience. My sister and I booked a move from Brooklyn NY to Clarksville TN. Peter guaranteed us that If shipment was picked up on 6/23 it would arrive by July 1st which is what we wanted since she wasn’t picking up her keys until the 1st.The delivery driver calls us on 6/28 saying that he’ll be there tomorrow for delivery on 6/29. Where exactly are you supposed to be putting these items when we specifically said July 1st? We spoke to Peter multiple times on a 3 way call and he swore up and down he told us 2-10 days. No you didn’t!! You said 10-12 days. So in order for delivery to be on July 1st the delivery driver would have to be here for 3 days which is more money out of our pockets.When we called to complain we were yelled at and told that he doesn’t deal with shipping, just sales and that it was a shipping/delivery issue. We attempted to speak to a manager but according to Nina ALL 5 managers were “out of the office”. We left a voicemail for one on 6/28 and have yet to receive a call back.Fast forward to 7/1 and today 7/6. My sister has been trying to file a claim with them since some of her items were damaged in the move and we’re still getting the same run around. No one is available to speak to her. She then gets transferred to a “manager” that never returns her call.Take my advice. Don’t walk, RUN as far away from this company as possible.Also forgot to mention that when her delivery finally arrived on 6/29 there was only one person downloading ALL of her items and he didn’t even secure all of the screws back in her son’s bunk bed because the packers/loaders lost the screws.Don’t be one of the people that wish they read the reviews. Don’t take the chance. They’re also rated a F on BBB.
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June 2023 by David Hilbert
Empire State is a model — not only among moving companies, but among organizations in general. They are lean, motivated, organized, and efficient. They have outstanding communication abilities, and are logistical masterminds. They're able to learn new protocols quickly and execute complex, custom plans flawlessly, while also being able to improvise when required. This is a rare combination of *real* skills — especially within today's "expendable labor" and "just-in-time fulfillment" business environment.They've got high employee retention and are able to offer veterans with sometimes 10+ years of experience in their work. Our first encounter with them was in 2007, and several of the very same people who helped us then were assigned to our crew when we needed them in April, 2023. Our recent move was complicated — merging contents from separate locations into a third destination using a split-squad team, divided among two trucks. The job was completed *under budget* due to their efficiency, and they left our many items accessible, organized, undamaged, and protected. The crew did all of this — a difficult job — while maintaining a consistently focused and constructive disposition.Our move was a total success. It was a great relief to know that the most critical moment in our process had been completed so well.We would absolutely recommend Empire State to anyone.
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June 2023 by Melanie Heineman
Professional, efficient and no hidden cost movers - highly recommend!! All furniture and boxes were delivered safely from Manhattan to Westchester.
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May 2023 by Robinson Kevin
The movers that moved my mom from 1 memory care facility to another were awesome. They were kind, very aware of the other residents and went above & beyond helping me given the unusual circumstances. Very reasonably priced and the 2 men moving her furniture were extremely helpful. I would definitely use them for a future move and highly recommend them to anyone looking for a moving company!!
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May 2023 by Deborah Williams
Empire lied about their being a Moving Company and are Brokerage for the pickup and delivery of your items. Alot of embellishing about who you would be dealing with between Empire Moving and the Actual Company who picks up delivers your items. Do not use them. RUN
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April 2023 by Denise Stark
Empire movers did an excellent job. They moved everything out in two hours, wrapped everything up and we’re extremely polite. I would hire them in a second make sure you hire them you’ll be really happy.
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April 2023 by Yale Zeller
I've moved 5 times in and around NYC over the past 15 years, and this was hands down the best experience. The guys were professional, talented, polite, and exactly at the right balance of quick and careful. They also powered up two flights of stairs with a family's worth of stuff. Great work
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March 2023 by l cioffi
We loved empire movers! They packed and moved our entire office in less than an hour and half! Everything was packed with care and they were extremely accommodating to anything extra we needed to add. Thank you to Giorgi and his team!
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February 2023 by Ana I.
could not recommend them more highly. Tudor and his team and incredibly professional and grateful for their help.
