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March 2024 by Karen C.
I think this place is great. I have used Enterprise for all my car rentals for the past few years and each time the car is ready for me within a few minutes, car is clean. The tank is not always full so that can be annoying but not too terrible to deal with. The people are pleasant and easy to deal with. My "go to" place for car rentals.
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January 2024 by Paula Romero
I had the exact same experience the previous review mentioned about Enterprise Cancun. My reservation was cancelled when I arrived and I was left out without a car. I had the same representative (Javier) and he had terrible customer service skills. He treated us poorly and asked us to leave. Terrible experience.
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January 2024 by Laura Marini
The staff was lovely. The car was in excellent shape with a full tank of gas. The garage stays open until 11 pm so you can drop it off later than this enterprise hours
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December 2023 by Kim S.
I'm sorry I don't know the name of the man who helped me both picking up the car and over the phone when I had questions but he was great. Helpful, quick, polite, friendly. Overall a great experience. Thank you!
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November 2023 by Ankit Gupta
Ironically, the best car rental in USA is also in its largest city - this is it! I have rented twice from here and everyone on the stuff is extremely professional and tries to help in every way possible. During my last rental, they even informed me about possibility of returning the car after they close the office. I have never been pressured to buy any add-ons or to spend 20 minutes just to get the car. The whole process here is flawless. highly recommend.
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October 2023 by Ahmed Kassem
I rented a car at 10:30 when I got there they told me come back at 2pm
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October 2023 by Stephan Ulrich
I found this car rental location after comparing many competitors on Manhattan and can confirm that 83rd St Enterprise is where you want to go. The staff is very courteous and knowledgeable, the entire process is smooth, quick and easy, the car was new, clean and in great condition, the rates are competitive, and I received a free upgrade to a nicer car than reserved. The only thing that confused me a bit was the tolling system which goes through a third party. I’m happy to highly recommend this place and will do business with them again if I need to rent a car in the future.
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October 2023 by Jennifer Nulsen
Best rental car experience I've had, hands down. Isaiah is the absolute best!!
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August 2023 by Alan Bowers
Top notch in every category. Professional. Competent. Reliable. Friendly.
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July 2023 by Tyler Ford
This has to be one of the best run, most efficient car rental locations in the country (especially given where it is!) with kind, respectful employees. Highly recommend renting from here if you’re in the Upper West Side
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July 2023 by Kendall Davis
William went above and beyond! He saved the day after a canceled flight, very grateful for him and his team’s service.
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July 2023 by Tyler F
This has to be one of the best run, most efficient car rental locations in the country (especially given where it is!) with kind, respectful employees. Highly recommend renting from here if you’re in the Upper West Side
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June 2023 by Béatrice Nina
This car service company is one of the best! Juan was such an amazing help at the W 83rd st rental service. He was kind, understanding and was able to get a car for me asap. Such an amazing staff, car and customer service! I will always be going back to them! Plus, they were the only car rental service that was open on Memorial Day and I had a really personal matter to attend to where I needed a car. The best! Thank you, thank you! I am so grateful and appreciative.
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June 2023 by Mike B.
After Making a reservation and going to pick up the vehicle I was told they didn't have it , they tried to up charge me ,i left and told them to call me when they get my vehicle in.
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April 2023 by Jose Tur
Great staff, great service, great team! Smooth sailing when I got there, it didn't take more than 10 minutes to be on my way. Everyone was very friendly and made the rental process an easy one. Thank you all!
