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August 2023 by Taylor Scull
8/10/23Awesome customer service!! Valentina was so helpful and genuine. She went out of her to help me find exactly what I was looking for. TY ❤️
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July 2023 by Hannah McKnight
Best swim store in NYC
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June 2023 by Sam G.
The ladies who work in this location act like you're annoying them when you walk into the store- shopping in there is awkward. Also it's the worst selection of merch out of any EBW store. East Hampton and Miami are soooo much better.
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March 2023 by Marina Panina
Just like a year ago I didn’t want to go into this store at all, because the shop assistants are so rude that I didn’t want to try on anything, so today. Nothing has changed. I don’t recommend it at all.
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March 2023 by J A
Their staff is rude and always tries to close early. Ive noticed this more than once
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August 2022 by Matilde L.
I haven't even been to the Union Square location yet but based on the reviews of the customer service, I wasn't expecting much. I tried to go today after work because it said it closed at 6, I arrived at 5:30 to find it already closed which is really frustrating because I was trying to pick up a few things before I leave for a trip. I haven't even been and I'm already disappointed.
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June 2022 by Caitlyn W.
Selection was great, and I spent about $500 here today. But I HAVE to leave 1 star for the atrocious customer service from the woman who checked me out today (6/10 around 430 PM). She treated me, and several other employees, like we were completely bothering her by making purchases. I have never experienced anything like it. She also moved at the most glacial pace. It seemed intentional. I'll shop online here, but will never return to this store.
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June 2022 by Andrew Burrows
They close early and don't keep their published hours.
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April 2022 by Lourdes Morales
love this store
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February 2022 by Cara K.
I consider shopping for bathing suits like going to the dentist. I put it off till the very last minute and typically I have a horrible demoralizing time of it. In fact, I don't know any woman who doesn't dread it. But thanks to Jacinda and Lorraine at Everything but Water on 17th street in NYC, I can honestly say I like it and am looking forward to the next time. I may even just stop in there just to say hello. These two women are wonderfully kind, insightful, and expert. They choose suits that not only met but exceeded my criteria and most importantly, made me feel self-confident. I actually liked the way I looked in not one, but two different swimsuits, which has never happened in my 55 years on the planet. The best part? I tried them on two days later at home, and still liked the way I looked. Maybe even loved. The store has beautiful suits for all ages, body shapes and sizes, and tastes but Lorraine and Jacinda are the real gems.
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July 2021 by Angel
The customer support is really great. All of the swimwear is excellent in quality and there is a good variety of designs for each swimsuit giving them its own identity and uniqueness.. overall the swimsuits are cute as hell ? when u first walk in the workers will greet you and ask you if u are looking for something in specific, they'll come to you if you need help. The only downside is that the swimsuits are really expensive, I paid $128 for mine.
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July 2021 by Katherin Salinas
The staff was extremely rude and unprofessional. I asked for help and none of them move to point me or made any suggestions. I turned around and I could hear them gossiping about me!!! Why?! Because I didn’t walk in with an expensive bag or pretty shoes! Beautiful merchandise but horrible customer service. I felt discriminated!
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July 2021 by Anne C.
Great experience at this store. Went on a Saturday in July a week before a planned beach trip expecting it might be nuts or low on inventory but pleasantly surprised to walk out with multiple options despite needing some complicated sizing. It was entirely thanks to the two saleswomen on the floor that day; both were incredibly warm, proactive, honest and helpful. They chose things I never would have picked up myself that really worked and kept bringing different options until I was totally satisfied with the fit and style. Somehow they managed to make the process of bathing suit shopping actually fun, which is NOT something I thought was possible! The people made the difference. I'll be back.
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June 2021 by josie hutch
Some of the rudest retail sales members I’ve ever encountered. I’ve never experienced this anywhere else but here… I truly felt like I was a burden for being in their store on a Monday afternoon. I was doing an even exchange from their Southampton location (which honestly, maybe they need to go to dinner with to learn how to properly converse with people) and the woman ringing me up at the register didn’t say one word to me. I even thanked THEM at the end of the transaction subconsciously. ?
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May 2021 by Marla Weston
A big thank you to the team working at the East 17th Street Store in NYC. They did a phenomenal job helping me to find not only one but 2 two-piece bathing suits. They made the whole experience so enjoyable, finding the right color and style for my 63 year old body. I started by trying on large ruched bottoms and they quickly steered me to smaller bottoms - something I would never have dared to try on. Frankly, I didn't think what they suggested would look good on me at all, but they were entirely right (of course! this is their business!). If you need a suit, this is the place to go!